Excellent and beautiful hall the owner Marcelline is just super nice and helpful, she tries to be…read moreas accommodating to all people and there needs on there special days

I rented the Hampton Conference Center on 09/24/22 for 2 25th wedding anniversary celebration and…read morevow renewal. This is the letter I sent to the conference center on 09/26/22. We can't continue to allow these people to take advantage of us...something MUST be done!! "I was charged a fee of $1,500, I believe I should be compensated for the deplorable conditions and inconvenience I encountered while utilizing your facility. Listed below are the issues I incurred: Upon arrival, the banquet hall had a undesirable odor - the floor was dirty and sticky; the warming oven was never provided; The recommended bartender, who also serves as the general manager, was paid an additional amount of $200 (not included in the contract) - he showed up at least 30-45 minutes late, completely unprepared, including not having any ice, a major inconvenience to me and my guests; Being late and unprepared was one thing, but how can a bartender operate a bar with NO RUNNING WATER and ADAQUATE DRAINAGE!! Prior to signing the contract I was shown the facilities. Once I agreed on your recommended bartender and fee, I had no idea I would be provided a bar without proper set-up such as running water and proper drainage! Your facility initially provided two trashcans with liners - once full and emptied, you don't provide any additional liners - your trash cans smelled and were disgusting - you should at least provide a total of four trash cans for each event (one in each corner of the room) and each should have an additional liner - you are a thriving business, the liners can be purchased in bulk; My coordinator had no idea the sink was inoperable, waste was depositing into a small bowl located under the sink and already filled with nasty, dirty, smelly water (which could have been the source of the undesirable odor in the banquet hall); And finally, the most disappointing was the invasion of ANTS!! We placed our covered chicken on the designated countertop. Once the food table was prepared, we attempted to move the chicken from the counter to the food table and that's when we realized ANTS had invaded our chicken - they were everywhere!! Several guests complained there were ants in their food! Of course, we could not continue to serve the chicken it was ruined - Embarrassing and Completely Unacceptable!"