Very weird experience. Sunday morning my guinea pig passed away. Got online and saw that they…read moreopened at 8am. No answer on the phone for about an hour so decided to drive up there. Called again on the way and a very nice man named Mitchell answered and met us there. He said that she would be cremated the next day and we would get a call to pick up probably in the afternoon. It seemed like he really cared and understood what it was like to lose an animal. We asked what the office hours were and he said it's a family business and he's just up the road 10 minutes away and they will call and arrange a pickup time once everything is done. He accidentally overcharged us but even pulled cash out of his own pocket to make up for it. The next day I get a text from an unknown number with my name spelled wrong saying that my pet was finished yesterday and is ready to be picked up. I said great what time do you close today? The person who I now know is the owner texted me back and said well I'm leaving now. I texted back okay can I pick her up tomorrow? ....No response. Waited 35 minutes and I called the business. The owner Leia answered and she said she had left for the day. I said okay can I pick up in the morning? She said she had doctors appointments in the morning and wouldn't be available until after 12 and they close at 2. (In the middle of our work day). I told her that it's kind of been a weird experience with the business hours and the communication and being overcharged. I'm new to the area and now I'm kinda nervous. She said that the website was wrong and those weren't the right hours. (How would I know that?) She said I can be there today at 4:30. I said perfect my husband will be by. If things would have stopped there I wouldn't have left a review or been that upset. Instead 20 minutes later she calls me back. I thought she was changing the pick up time or to apologize. Nope she called to tell me she didn't like my tone and that I was ungrateful for all she had done for me. Not once on either call did she ever tell me that she was sorry for my loss ect. She said "Jesus Christ what do you people want from me?" I said all I want is to be able to pick up my ashes and I've been flexible with the time. I told her it was confusing to get a text to pick them up after she had already left for the day. She said "well that's how I always do it." She was very cold and rude. She then told me that legally she didn't even have to give me the ashes and she could hold them for several more business days. I don't even understand why she would threaten that. That's when I started to panic and wonder if I would even get my baby back. All I asked was when I could pick up and what the business hours were. I can't believe this is someone that owns a business working with bereaved people. I have four other guinea pigs and a dog and I'm sure I will be needing more services in the future so was hoping to find a good business to have a relationship with. Even though Mitchell was so sweet after reading other reviews and seeing that others have had similar experiences I don't feel comfortable being back. She should probably leave the customer service to her employees because threatening to hold the remains is unbelievable. I don't even understand why it escalated to that. My husband got there to pick up and the owner wasn't even there. Her employee was confused and said he had been there all day and she wasn't even there. I will say that I appreciated the foot prints, hair cutting, and the urn that was included. Again Mitchell was great but the owner was extremely over the top and rude. All of that was so unnecessary at a time where I'm already sad and going through losing a pet.

We unfortunately lost our little girl Addison after nearly 17 years. When she passed we called the…read moreNashville Pet Crematory and even though it was a Sunday evening within a couple of hours we were able to meet with them and they took care of us. They were extremely sympathetic and made my wife and I feel like family as they took care of a member of our family. They were able to not only offer us the needed services, but also gave us options for available upgrades without pressuring us to get those upgrades. When we got Addison back the presentation was respectful and great care was taken to preserve her memory for our family. I would recommend them to anyone needing similar services.

All-Tenn is no longer in business. We truly appreciate everyone through the years. We were blessed…read moreto have so many good people and their precious pets pass through our lives. Pam Thomas

Unfortunately I have had to use David and Pam for three of my fur babies within a six month period…read more They are without question the most compassionate people I have had to deal with. They were even kinder then the people who handled the cremation of family members. It is a terribly difficult time losing our fur babies but on the last pup I had cremated when I went outside there was a huge rainbow directly above this place. I knew I was at the right place and my fur baby was at the rainbow bridge. I just cant say enough good things about them and have referred many people to them. They are all raving as well with the service they were given. Thank you David and Pam! You are true angels in such a sad time in the loss of so many of my fur babies in such a short time.

My husband and I unexpectedly lost our cat this week and Wanda was amazing. She was patient with me…read moreover the phone while we were discussing arrangements (because of course I was barely keeping it together). She was empathetic, welcoming, and reasonably priced. Now I hope we will not need her services anytime soon, but will be using her in the very distant future.

From the owner: I have loved, breed, cared for, trained, shown and been loved by Shar-Pei for over 30 years. I have…read morebeen in your place. Experienced the love and hurt of having a pet and loosing them. I will care for your pet as if it was mine.

Dr. Amy Smith was wonderful. She took the time to get to know Chloe and explained the process every…read morestep of the way. This is the most gut-wrenching experience that no one is ever ready for, but Dr. Smith's kindness, compassion and empathy made Chloe's transition a peaceful experience. She was at home and surrounded by the family that loved her. I will be forever grateful.

Dr. Smith was caring and did not rush us to say goodbye. She is very thoughtful and personable.read more

My parents had two of their dogs buried here 32 and 24 years ago. They had been visiting regularly…read morewith no issues. It is now under new ownership and looks like the new owners took up all the headstones. Then claimed that they don't know where the headstones or plots are. Please don't take the remains of your pets here. The business is a scam. The area which the dogs were buried had a lot of headstones and now it is just overgrown grass. So sad that all the headstones have been removed and they now no longer know where your pet remains are. Probably repurposed the lots.