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    Nashville Pet Crematory

    3.6 (15 reviews)
    Open Open 24 hours

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    1 year ago

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    Lea L.

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    2 years ago

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    Lea L.

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    2 years ago

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    4 years ago

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    6 years ago

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    Lea L.

    Mr. Tom, we’re so grateful for your 5-Star review.

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    5 years ago

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    Lea L.

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    7 years ago

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    Lea L.

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    5 years ago

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    Lea L.

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    7 years ago

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    Lea L.

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    7 years ago

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    Lea L.

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    9 years ago

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    4 years ago

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    Lea L.

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    5 years ago

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    Ask the Community - Nashville Pet Crematory

    Review Highlights - Nashville Pet Crematory

    It's clear that husband and wife Mitchell and Leia do this work because they care about pets and want to help people.

    Mentioned in 4 reviews

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    You might also consider

    Nashville Veterinary Specialists + Animal Emergency

    Nashville Veterinary Specialists + Animal Emergency

    (182 reviews)

    South Nashville

    They have great customer service. They were very patient with my dog and I. They do offer care…read morecredit to help with payment plans and the establishment is very clean.

    A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

    The Dog Spot- West Nashville

    The Dog Spot- West Nashville

    (80 reviews)

    TERRIBLE MANAGEMENT, ZERO CUSTOMER SERVICE. I've been taking my multiple dogs here on and off for…read moreyears. But over the course of 6+ months, I was getting overcharged for my daycare 10-packs, to the tune of $1,020 (MINIMUM!). I understand mistakes: this is an easy one to make if front desk staff don't know how to charge proper rates (in this case, giving me my "multiple-dog" rate of a 50% discount for daycare passes/packages for the second dog). But what is completely unacceptible is how they handled the issue. I brought it to their attention after realizing how they "punch cards" for daycare, and that they were charging me full price for the second dog. The staff was completely ill-equipped to 1) FIND/VERIFY the issue (after hearing our concern that they said they couldn't verify if I was right by reviewing invoices, and the best they could do was print off 8 pages of hard-to-discern transactions to review, AND we only got the records after asking multiple times, AND they couldn't email the records; they made us come in and request a printed copy), and 2) provide adequate refund, and 3) act in any way apologetic or with an interest in correcting this as a customer service issue. They then referred us to the owner to take it up with him. We contacted the owner and his response via email was: "'I'm in Florida dealing with a sick family member dealing with breast cancer. I should be back in Nashville in 6 weeks. I'll look into this when I return." We respected his personal matter and waited 6 weeks. We've now contacted him twice since then, and still ave no response. We were referred to the OWNER, CHAD, on May 25, wrote him on that day, respected his privacy for 6 weeks, then emailed him twice, and it's now August 2 and we still have no resolution. This place is terrible. DON'T GO. There are SO MANY great dog service businesses in town where they care about their customers. Dog Spot is NOT one of them.

    My boy Arlo has been going to the Dog Spot for day care and grooming for 7+ years. They have always…read moretaken great care of him and he LOVES the days when I tell him he is going to SCHOOL!

    Nashville Pet Crematory - petcremation - Updated September 2026

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