I reached out to Frame & Frame for legal advice. They said they weren't a good fit, and I…read moreappreciated their honesty. Then they added my personal information and email to a mailing list without my consent in order to send me newsletters and promotions. I queried them, and they responded that they do this for all clients; my experience suggests they do so for anyone who contacts them via email, whether or not they become a client. To their credit, they responded to my queries, though not with a great deal of information about what they'd done with my personal information. Email headers suggest that, while their third party does provide some privacy protections, they still send emails in the clear. Frame & Frame doesn't appear to accept that this practice shares their client list with anyone who has access to the public and private servers their emails flow through. I believe that best practice, for the sake of privacy, for lawyers not to operate a newsletter or promotional email list. If they feel they must, it should be opt-in by client request, and the communication should be encrypted, meaning clients should have to either enter in a password they receive separately or use a token stored on their machine, or should have to log in to a server to see the message. I've seen lawyers engage in lax security practices that I, as an computer engineer, fine a little scary. This is one of them. This firm appears to be highly rated. If they wish to live up to this rating in the 2020s and beyond, they should hire a cyber-security expert, explain legal privacy needs to the person (this isn't an area cyber-security experts tend to understand) and have them go over Frame & Frame's policies, systems, and procedures, ensuring their systems, practices, and procedures are well-documented and NIST compliant. And they should go through another cyber-security review every 2-3 years. All law firms should do this.

We were very pleased with the professionalism and courtesy given to us by Erica at Frame and Frame…read more Everything was explained very well and carefully documented. Will definitely use them again in the future.