I had an outstanding experience with Caliber Collision in Russellville after someone dented the rear quarter panel of our car in our apartment parking lot. From start to finish, the team here made a stressful situation incredibly easy. *Jeremy* was absolutely excellent--knowledgeable, honest, and clearly skilled at what he does. He walked me through the repair process, kept me updated, and made sure everything was handled with real care. *Lisa* at the front desk was just as wonderful: friendly, organized, and always ready to help with any questions. The body work itself was top‑notch. The dent repair on the rear quarter panel looks flawless, like nothing ever happened. Their attention to detail and craftsmanship really shows. This is truly an excellent place to get any body work done, and I would highly recommend Caliber Collision in Russellville to anyone who wants quality work and a great customer experience. Thanks Jeremy! :) Price assessment Great price Services Body & Trim read more

An absolutely horrible experience. Our car was sent to the Russellville, Ar location from the Springfield, MO location because they stated that it would be able to be fixed faster there than in Springfield. It took 7 weeks to get our car back from Russellville because they stated that there was previously damage during the shipping process and they could not match the paint they said, and then the painter went on vacation and the car sat for almost 1 week while nothing was done. Then I get a phone call from the General Manager 3 weeks after getting the car back stating that they did not collect the insurance money even though he waived cost due to the car being gone so long and then proceeded to threaten to send up to a collection agency and put a lien against the car. They also stated they would reimburse for the rental car we had to which had not even been submitted 3 weeks after the car was returned. I would go to any other body shop but i would never go to another Caliber Collision if it was the last body shop, I could take my car to read more

Just called for an estimate on some work. Jeremy was exceptionally helpful and exceptionally honest about whether or not caliber can do the work on our car. Thank you so much. As far as I'm concerned, it's a very high caliber. read more

If ever you find yourself in need of restoration due to a collision, there is no place better that Caliber Collision in Russellville, Arkansas. They treat each vehicle as a labor of love. The attention to quality and workmanship is unmatched anywhere. They also continually provide updates as to the progress of the restoration. There are no higher accolades I can give to Caliber Collision Russellville, Arkansas. They simply number one. read more

Very nice folks to deal with. Quality of painting and bodywork is factory perfect. I have the impression these folks will do what they need to in order to make the customer happy. Thank you Caliber Collision. read more

I WOULD NOT RECOMMEND using Caliber Collision to anyone. My car was hit in April and I dropped my car off at Caliber in Russellville on May 7th. It had damage on the front right bumper, head light, front driver side wheel, front right fender, drivers door and step rail. On May 15th I received an update message from the Caliber text message system/front office manager saying that my car would be completed (pending) on May 30, 2025. I received a follow up message on May 20th saying that my car was still on track for May 30, 2025. A few days later on May 26th I received a message saying that they were nearing completion for my vehicle. From May 26th until July 25th I received message weekly saying that the estimated completion date was extended a few more days. On July 28th my husband and I went to check on my car and asked for an update. The Front Office Manager John Koontz's only explanation as to why my car wasn't finished was that not all the parts had arrived for it to be completed. We asked to look at my car and realized that the front fender did not fit correctly, he mentioned that the wheel was ordered but the didn't know where it was. After looking for about 10 minutes and telling us the parts guy was not in for the day, the parts guy(who had been walking past us and in the shop the entire time) appeared in the parts room and was able to show us the wheel. Mr. Koontz said that he had to order several wheels because the wheels he had ordered previously did not match the vin number on my car. He stated multiple times that my vin number was wrong for the wheels on my car and caused him to order the wheel. I explained that I bought my car from a dealership new just as it was and that everything is the same from when I bought it. I contacted the dealership and even looked for myself and the wheel is the same as my vin number or if googled the same wheel is found when you type in 2021 Ford Expedition. While we were inspecting the wheel that he had just ordered and couldn't find at first, we noticed that it had noticeable curb rash. My husband then requested that we get another wheel that was not damaged. Over the next few days I requested all paperwork/documents for my car which included all parts that had been ordered or used on my vehicle. I picked up 20-25 pages of documents on my car. Looking over this paperwork I discovered that 13 pages of parts needed for my vehicle to be completed had been ordered after the May 30th date, when I was told multiple times that my car was on track for being completed that day. When called and asked why I had received the completion date when the parts for the completion had yet to be ordered, Mr. Koontz said that they had not received the order list for the parts and tried to explain again that the wheels on my car did not match the vin number causing him to order the wrong wheel. I then asked to see the parts list for my car that he used to order parts. They were only able to provide me one parts list that had been filled out for my vehicle, but somehow they weren't able to order all of the parts at the same time. From my 20-25 pages of paperwork, he had received an initial parts list sometime in May then proceeded to order the parts over the three months of May, June and July. After discovering all of this I contacted a higher Manager Chad and discussed the issues/lies and my frustrations with my car still not being fixed. He was miraculously able to get my car fixed/completed with the right parts within a few days. I was able to pick up my car the evening of Thursday, July 31st. Chad was wonderful and his customer service was excellent! During the pick up I asked how much I would need to pay and the lady at the front desk/Lisa Karther proceeded to tell me that no payment was needed. I asked again if there was anything I needed to pay and even had my check book in hand, but Mrs. Karther insisted that nothing was due. I had already had a conversation with Mrs. Karther at drop off on May 7th that insurance had given me the initial payment. After asking the second time, she gave me paperwork to sign and handed me the keys to my vehicle. On August 29th Mrs. Karther called my husband about collecting payment that insurance had given us. She stated that we should have paid before picking up the vehicle. My husband explained that I offered to pay twice, but she had said we didn't owe anything. He then asked that an invoice be sent via email and that I would be by to pay. No invoice was ever sent, so I did not go pay. A week later Mrs. Karther called me and proceeded to say that it was our fault for not paying for the vehicle because we knew the insurance had given us the money. Again she stated that the car should not have been picked up if we hadn't given them the insurance money, to which I reminded her that I had offered to pay twice but she told me we didn't owe anything. I asked for the invoice to be sent again via email and I received it within minutes. read more

I hate to do this, but under no circumstance should ANYONE use Caliber Collision. I'm writing this after finally getting my car back after almost 3 months and having them repeatedly make commitments and then not following up when things didn't work out, nor validating they have materials in which was a fundamental issue in getting my car repaired. That said I can 100% understand issues and mistakes but the problem lies in there inability to inform you of a problem until you contact them. Multiple times they committed to complete the car, encountered issues and then only informed me when i called to verify my vehicle would be ready the next day. Below is a detailed history of my experience with them and i can back up every word of it with texts, phone logs, and pictures. On 6/11/2024 around 10:00 PM I hit a deer on I-40 and received extensive damage to my car. I had it towed to what I thought was Cogswell Collision Center that night. On 6/12/2024 I went to talk to the collision center and discovered it was Caliber now and Cogswell Collision had been bought out by them. I chose to let them continue with my car, which they told me that they would begin working on estimating it for Insurance and even walked out to my car and started the process with me. 6/18/2024 - I received notification that Caliber had completed its estimate. So I contacted Caliber to get information about the repair to discover that the estimate was incomplete and they only filed it with the insurance to meet deadline and they were still working through parts needed. They also told me they were discussing the Main Electrical Harness which had to be replaced with the insurance company due to the cost of the individual part. 6/27/2024 - I received notification that a revised estimate had been completed. So I contacted them to discover that despite filing a revision they were still working on parts needed and coordinating needed repairs as for some of the repairs the car would have to be sent to a dealership. 6/28/2024 - I received notification that a revised estimate had been completed again. So I contacted them and was finally told this time that they had completed the estimate and they would start ordering the parts. 7/3/2024 - I contacted them and had a conversation where I was told they were getting in parts and at latest my car would be repaired by 7/31/2024 of which was repeated to me many, many, times. 7/10/2024 - I contacted them to check on progress as my allotment for a rental from my insurance was running out and was assured that everything was progressing as expected. 7/16/2024 - This was when my insurance stopped paying for my rental. I also received a text from Carwise which stated my car would be complete on 8/12. I immediately contacted Caliber to get an update and was re-assured that the car would be complete by the 31st and the Carwise date was a mistake. Due to vacation plans on the 31st, I discussed the need to potentially get it the 26th - 30th and was told they believed they could do that and would target completing by the 26th. During this conversation I was told that the biggest amount of work would be the Main Electrical Harness which was around a $3000-$4000 part and that had to be done by the dealership which they had discussed this with the dealership and were soon to be sending the vehicle over and it would only take 8 hours and once they got it back they would have very little left to do. So getting it back between the 26th and 31st seemed very plausible from the explanation. After this conversation I received another Carwise text stating that the car would be ready on the 31st. 7/19/2024 - I received a text from Carwise stating that "we are nearing completion. Feel free to reach out with any questions", so I contacted Caliber. The person I had been interacting with was not available, but I was told he would contact me. Later that day he texted me he was still working on getting my car back to me by the 26th and if anything changed, he would let me know and he offered to call. I thanked him and let him know there was no need to call and I had simply called due to the Carwise text. 7/24/2024 - I had not heard anything from Caliber and the car rental company was inquiring on how much longer I would have the rental, so I called Caliber and was told they didn't have the Main Electrical Harness. The same part they had talked to me about on the16th and that they were ready to send to the dealership for. The same part that they had been discussing since the FIRST estimate. I then pointed out how when they were planning to turn it over to me in 2 days, had they not alerted me of this when I literally had a text from them on 7/19 that it should be ready on the 26th. What I got back in response was they "thought" they had it but apparently nobody had verified it until Monday 7/22 when they went to send it to the dealership, and they had spent the past 3 days trying to get the part. Which still didn't make sense giv read more

YES!!!!! I finally got my baby back after being in the shop for almost 3 Months!!! I would like to shout out Cogswell Collision Center for doing an amazing job on my car! Getting into my car today felt like the Day I purchase the car! THANK YOU! read more

Caliber Collision - Amazing repair on my car!! - Body Shops Near Me - Russellville, Arkansas

Save your self some major grief. Go anywhere but here! Cogswell gives you promises, not only doesn't keep them but then lies to you, makes you the bad guy. Try to withhold payment to make them do right and they SUE YOU!!!! Bad work, left off parts, rattles, never replaced broken parts, overcharged, charged for parts never put on. VERY BAD EXPERIENCE. If you do go there. BEWARE!!!! Look over everything, get everything in writing, double check their work and don't pay them until they fix your car right BEFORE you pull off the lot. If you leave their guarantee is WORTHLESS!!! Save yourself some time, money and aggravation and seek out a professional body shop. I wouldn't buy a car their either. If the 3 people I dealt with is any indication of the quality of people working for them... STAY AWAY!!! I'd give them 0 stars but that won't show up! Jim J read more