The store was great, as was the sales person. Easy to reach.. They deliver for free. Do not…read moreexpect cheap prices at this store. Same price and quality of stores in the US. They do accept credit cards. Our delivery did not happen as planned though which was very inconvenient. No communication about being late. They arrived late with no one to accept the delivery. Dang it!

My entire family walked into Mattress Firm in Millenia Chula Vista just trying to upgrade my kid…read morefrom a twin bed to a full... and somehow we left feeling like I got mentored by a mattress psychotherapist named Nestor. First of all, Nestor didn't hit us with that fake sales energy. No "this one cured my back pain and fixed my credit score," line. Nah--he kept it real. He was like, "Your kid's growing, and a bed like this will be good for a long time". To which I added that, "yeah this is the only bed he's getting from us, after that he's on his own as he will be a grown ass man, he can get his own." Nestor knew what I was talking about, we had a connection. Moreso because I never got my own bed until I joined the Navy and you know the Navy provides its Sailors with "government grade high-quality" mattresses... . Nestor really paid attention to my kid and made him feel a part of the sale, which I know my kid was really happy about. My son went from bed to bed and tried all of them like that little white privileged girl who did a B & E at the bears house, and after a while he laid on one bed and didn't move for like 10 minutes. Nestor just nodded like, "Yeah... I think he may have found the one." Also, we didn't feel pressured at all. It was more like talking to your cousin who knows too much about beds, but in a helpful way. He broke everything down simple--no weird mattress science lecture, just "this one's comfy, this one's gonna last, this one's not gonna have you waking up feeling like you got jumped in your sleep." We got the full-size bed, once it gets delivered, I'm sure my kid will be sleeping like he pays rent, and honestly I think we're going to start charging him rent. !!! We came for my kid's upgrade... we're coming back for ours! Nestor, if you see this: We will be back! Thanks for taking care of us.

I bought this mattress from this manager in East lake, the worst service!! He rush me into buying…read morethis mattress that he claimed was good for side sleepers and now my shoulders hurt this mattress is hard not good at all!! .. I think this guy can't handle multiple customers!!! after 60 days I tried to return it but he claimed it was to late but they clearly have a 100 day return policy!!! I will never do business with this so called expert manager very poorl expertise!!!!!

sectional I fine and Bob's staff is amazing. they need to find another extended warranty company…read more Guardian Protection Product is the worst company. if I would have known I wouldn't have purchased. don't buy the extended warranty, get your own.

DO NOT PURCHASE FROM THEM. If you have any sort of elevated drive way they will not drive up there…read more! You will be waiting for hours for your delivery , just for them to reschedule offer a smaller vehicle . Then when they come they will do the same and say they can't drive up! This is very frustrating , I have been waiting form my items for weeks now . Customer service is no help they are horrible And will just hang up on you ! Mor furniture ikea ups everyone delivers properly , but not BOBS , I don't think their drivers are trained to properly drive up a hill or drive way ! I won't be a returning customer ! Don't waste your time here ! I don't even want to add one star they don't deserve it !

Incredible mattresses,a great selection,the customer service is very knowledgeable,I highly…read morerecommend Box Drop!!!

Waste of money and time!!! Mattress was cheaply made! Pay attention to who writes the reviews. Even…read morethe owners wife wrote a review on Facebook like she had bought a mattress from him. Scam!!!

Such a bad company. Ordered a sectional before my baby arrived it hasn't even been 2 years with…read morethis sectional and the cloth is pilling and feathers poke you and are all over the living room. Not to mention no one told us there's feathers in there and I'm very allergic. The cushions don't hold their form and my husband and I have to keep pounding them so they get back in shape. They are bad for your posture and so hard to get up because the design is weird. My father and father in law couldn't even get up from the couch so they opted to not even sit down with the family. We didn't get insurance due to thinking it was another scheme to get money out of us. So sad that they prey on families trying to furnish their home with poor quality and expensive products.

On May 27th 2024...I had ordered my son a recliner chair from another store...I had to send back…read moredue to poor quality!! My niece Jana, sister Shirley and I Jean decided to go to Jerome (Chula Vista) after researching online I saw that they were have a "Memorial Day Sale...We were greeted with smiling Sale Associated and "Jesse" held us to find the recliner I saw online right away....being the shoppers that we are we went upstairs to the Blooper (Outlet) we ended up with great deals on split king sheet sets and protectors...we brought all that were there!! Jana saw two patio tables that she wanted, and I wanted this Wi-Fi nightstand...That when we met "manager Mike" ...he work some great deal for us and we were so happy that we went back the next day, and we worked with Oscar...whom work hard that day and we then met "manager Diego"...yes, he worked a deal on my nightstand and other amazing item for Jana.... we were not done yet... we went back again, and Jana got the chairs she wanted, and my daughter Kia got an ergo Desk (thank you Diego) I could go on and on about the great service we received...we truly Thank, Jesse, Oscar, Manager Mike and Manager Diego for outstanding, excellent customer service!!! a special thanks to Manager Diego for make me a very happy, happy customer!! Jean G

Very profesional and great service. Came even before the…read moredue date I'm very happy with my purchase and with the company

The customer service was terrific! John went the extra mile to help me locate all the furniture…read morepieces I needed. They were even having a special sale which helped with the price.