Bought a serta mattress and box spring. The item received was defective, they measured it and confirmed it was sagging well below the 1.5 inch threshold, they sent a letter confirming this and advised us to come in and pick out a new mattress. We went in only to find that they no longer carry serta and we would need to pick one from their new line. We advised that we just wanted the same mattress again said we could pick from the new line or deal directly with serta. Called serta and they advised that they never came out and measured and wanted to charge for delivery and inspection. So we then called colders they said that they sent serta everything and they weren't sure what they were talking about. To avoid the hassle decided to pick from colders new line. Come to find out that if mattress is is not on an approved foundation it would void the warranty. Requested an even exchange for the box spring with was approved by their warranty claims department. Went In to the store to pick out a new mattress and was then advised it would be a credit situation. And that we would need to pay the different for the box spring which would be close to an additional $450, their sales man then tried to sell us on their current sales promotion. Had to leave store with only a mattress and had to do further follow up to confirm we could get a box spring. To clear up them selling us a defective item took a total of 10 hours and 20 some phone calls between me and my husband. They had no contingency plan in place for dealing with serta claims and acted like it was our problem to fix. They lacked customer service skills, corporate accountability and ethics. Be advised that if I would not of looked up the warranty info for their new brand they wouldn't have offered to exchange boxspring and that would of voided the warranty. Do not buy from them. read more

The customer service was horrible! We spent over $1,200 (including the extended warranty) on a lift recliner for our 96 year old father. A year and two months later it got stuck in the upright position! Called on a Wednesday for service and we were told it would be a week before someone could get there! Like most seniors in assisted living with mild dementia, our dad's life revolves around his chair and the tv. We explained. Their response, "Sorry. First come. First served!" After asking for a supervisor several times and a lot of begging, they sent someone out in two days (Friday). He came and removed the motor and control. Said they'd order it on Monday. On Monday they said it would take TWO weeks and then they'd schedule a service call! More begging. Agreed to put it on a truck on Tuesday and it would arrive in a week!!! Finally after another week it was repaired. Unbelievable! The worst experience ever. During this time my dad's caregivers often found him in bed watching tv. It was the only comfortable place! Never again!!! Sharon P. From Colder's reached out to us after our review. Sad to think that it took a negative one on Yelp to get some satisfactory customer service. Too little, too late. I have already told my friends and family about how we were treated! read more

Horrible customer service all round. We initially went in the day before Labor Day to buy a sectional and a bed. We were told by Tim that he would be right back to help us and then never came back. We came back on Labor Day and met Emmanuel. Service was great he told us that our items would be delivered within three weeks or earlier. I by fluke happened to call yesterday just to see what the cancellation policy was. The first customer service representative kept telling me that special orders take 8 weeks. There would be no refund because our sectional was custom ordered She became short with me and argumentative. I asked for her manager and I was"disconnected" irritated, I called later and spoke to Justin. I told him what I had explained earlier and he told me that my items were not ordered until today(two weeks later) I was upset and asked why and his response he's just trying to help and I'm being rude. Yes a customer service representative did say this to me. I spoke with John the manager and he also could not explain why my furniture order was place two weeks late. No one called us to tell us there would be a delay in ordering Unbelievable. Finally Susan called and told me my order was canceled but offered me free delivery for the first week in October. To me free delivery is nothing, simply because we have to now rearrange our schedules to meet their needs. We would prefer to pick up our items on our available time and not wait for them. She did tell me that Justin apologized however that means nothing to me either I spent approximately $3k at their store, they screwed up and did not communicate with us, and I'm rude. Sue also indicated that she didn't have to call me today. She could have left the order cancelled. So she did me a favor? Or did she try to save the sale? I told her she needed to offer more and she said she would get back to me. As of now I have no idea if my order is canceled, there's no money in my bank account, and I have no written confirmation of cancellation. Be careful who you deal with. I don't trust these guys ***Update please read**** I was vacuuming behind the couch today and I noticed discoloration on two of the cushions. At first I thought that maybe it was because they are close to a sunny window until I turned them over and realized they were a different color and material. I called colders today and spoke to Monica in customer care. I told her the situation and she told me to bring in the wrong cushion along with one of the correct ones. She also told me it was my responsibility to make sure the product was correct. Given the horrific experience we had, I expected it to be checked by colders. I told her I wanted to speak to a manager. John indicated that he would have a tech call to come out and implied that would happen today. When the tech called and said they earliest they can come out is Tuesday afternoon. I called John back and he said that he never said today..yes he implied it. Now we have an issue because of work schedules. I called John back and he accused my husband of not answering the phone..he called the techs back. I insisted that John get a tech on the phone tonight and because of this being their issue they need to work around us. He said he would have someone call us tomorrow. I told him I'm working and cannot deal with this tomorrow and insisted someone call tonight. He finally said he would and no one has called. Also, come to find out that Susan who dealt with out issues in October is the Human Resources director and never told John about our issues back then.. lies lies and more lies. They can't trans by their product and they also provide lousy service. Take your money elsewhere. read more

Found a great mattress for a great price. Customer Service was good. We were greeted when we entered and assisted until we left. I would return to Colders. read more

Walked in around 330pm on Sunday. We were greeted promptly by Greg. I asked where I could find reclining furniture. He walked me to that area. He told me about their current 60% off sale and gave me an actual example. The example he gave was very helpful. He asked if I had questions, and at that point, I did not. He told me I could browse in peace and if I had any questions he showed me where he would be sitting. Finally, a sales person who understands. I don't need someone in my face while I'm testing out furniture. Tested out a lot of furniture. Decided to buy a piece. I got home and wanted to read more about the manufacturer. The receipt showed a different model was ordered. By then, the store was already closed for the day. I called Monday morning at 10AM and spoke to Greg. I explained the situation, and he said that he would look into it and call me back. He called me back and said that he got everything fixed. Instead of waiting until mid July for delivery, I was offered delivery on Wednesday. I gladly excepted. I was not charged for the additional difference between the couches. They have very good customer service. Delivery just occurred. It was easy. I knew two days ago when the couch would be delivered. I checked the night before delivery for a finalized time. I could follow along live as they got closer. I got a phone call ten minutes before they showed up. They were right on time. The two guys were friendly, professional and got the job done quickly. They put everything together and verified it worked. No damage to the house (it is very cramped and not easy to move large things in and out). No damage to furniture. Overall, great experience from start to finish, even considering the initial ordering error. Would buy from again. read more

This store gave me every answer in the book as to why my couch was not on time. I kept getting passed around and told different things by different people. I get that a custom couch takes time but then be honest with customers and tell them that. I was told 6-8 weeks and I got it in 12 weeks. They said it was because of weather delay, material shortages and even the Classic truck "breaking down" story. They take your money and then treat you like a child. I will be taking my business somewhere else next time. read more

I wish I could do minus stars! Started my shopping on a Saturday July 21, about 1 pm. I was interested in double back on Serta sale. The salesman was busy with about 5 other groups at the time. I was looking at a icomfort mattress, he told me it was $3200 and an 8 year warranty. I started looking for a bed and dresser alone as he didn't have time to help me so he plopped me down in front of computer to shop online. After a few hours in the store I was told that they closed at 5 that day but I could come back on Sunday. I returned Sunday trying to avoid the salesman from hell but he pounced on me as soon as I walked in. We made our way back to the mattresses while he went and helped others popping in every once in a while. Looking the same mattress as the prior day, only this time it is $3400 and a 20 year warranty. I had come prepared this time and did my online shopping before getting to the store. However every dresser I picked out was not available and salesman extraordinary is no help finding one. I finally find one in the store and hopefully wrap everything up 3 hours later. I specifically ask about removal of current mattress and box spring and he assures me that is part of delivery. The day of delivery comes everything seems to be going smoothly until the dresser is brought in. Mr awesome sales man ordered the wrong color so back that goes. The guys take away my mattress and box spring only to have my apartment maintenance calling me a few hours later asking why I left my mattress, box spring and an additional king size mattress in our garage enclosure. Yep they left mine and another one off their truck. After 2 days of no resolution with Colders I had to pay a special pickup to get rid of all of it. Now back to the dresser. I'm promised there is going to be a rush out on the order, however it is on backorder with the manufacturer. I checked in on pretty regularly. Colders received it on September 14th but no one could be bothered to call me to schedule delivery. I finally called on 19th and had to wait till the 25th for delivery. It finally comes, right dresser but drawers don't close corrctly. Once again let's wait for Colders to come fix it. In the mean time the new mattress seems to be sagging in the middle. The service guy comes on October 3rd and fixes the dresser. And takes photos of the mattress for warranty replacement. Low and behold what do you know, the bed doesn't have enough support for the mattress. Almost 3 months and $4000 later I am sleeping on my couch waiting. They want to add support under the bed but not replace the mattress. They want to wait and see if the bed fix fixes the mattress. I have never had such a horrible shopping experience!!! And their idea of compensation is a store credit for more of who knows what from Colders. Oh'boy! read more

Well I ordered a bed room set and dining room set on 8/27/16 and have yet to receive it 10 weeks later. I was originally told it would be mid September, then October, then November, and today it is now sometime in December. If I would have known it would have taken this long, I would have gone somewhere else. We just bought a new home in August and now we don't have a dining room table or a master bedroom set. No communication about the delay, I have had to contact the store to follow up each month, only to be told it would be delivered the following month. If you considering shopping here, either buy what they actually have in stock or purchase way in advance. read more

Please don't shop here. The salespeople might seem nice, but they're extremely pushy and become very rude when they realize that you're not going to make a purchase. Go anywhere but here if you're looking for an appliance or any kind of furniture. read more

Came here looking for a bed set. I decided on one and was informed they had a new set in the warehouse. Purchased it and went to go pick it up. After a lot of waiting, they pulled out a headboard that was out of the box and had scratches on it. They offered picking up a headboard from their Grafton location, but I was unable to do this due to the time constraint/transportation situation I was in. Besides, that's taking even more time and money out of my day for something they misinformed me about. They refused to reduce the price. When assembling the frame at home, one of the threads for the screws was defective. There was a solid piece of metal in the middle sticking out so I couldn't screw in the last screw. Poor quality inspection. read more

We bought a full bedroom set, mattress and coffee tables from Fred. Fred did a nice job with a low-pressure sales approach and we felt like he knew his stuff. The problems came later, when we tried to get the thousands of dollars worth of furniture. When we placed the order in February, we were told that everything was in stock except the headboard, which was expected mid-March. Mid-March came and went, with no furniture. Our order was delivered at the end of March minus the bed. Our coffee table had a 8x11 "floor model" tag on it. Since we paid for a NEW table, we asked why we got a floor model. Colders said we were mistaken and this was not a floor model. Right. Fast forward April and we still don't have a bed, nor do we have a delivery date. Overall, Colders has returned about 1/4 of our phone calls and they have yet to call with answers, apologies or a plan. We try to be reasonable people, but we paid in full about a month and a half ago and we still do not have the most significant part of our order. They told us they would credit us half of the delivery charge (AKA less than 2% of the total sale. How very generous of them.) This credit has yet to happen. It is a shame to have a strong sales team supported by such an inept "customer service" and order fulfillment division. The sales are great, but this is getting ridiculous. read more

Customer service is terrible, bought a bed and adjustable frame didn't last 2 nights the frame broke they won't replace it. Had me call their warranty place will take at least 2 weeks for them to fix or replace. To many other places that know customer service is top priority for repeat customers read more

I bought a fridge and on delivery the delivery team left all the plastic coating all over the fridge the inside of fridge and underneath. Upon inspection the crisper drawer was cracked and there was a sharp edge noted nearby to the handle of the refrigerator. Fridgedaire representative replied I would need to pay a service team to fix the newly delivered item or sand it down myself!!! Although the salesman was friendly, customer serivice is terrible and I recommend any alternative to Colder's. If your looking for a bargain, you will spend more money in the long run. read more

I think if someone murdered someone and left a dead body laying on the floor of a Colder's it might take the Colder's staff a couple of years to find it. Seriously, there is no customer service period! You could walk around for hours and not get service. Also, their prices are through the roof. read more

Before buying from Colders be sure that's what you want. It seems that everything you purchase is a SPECIAL order. You can't exchange or return the item especially in the appliance department! I bought a stove and parts were missing, several areas was bent. They offered me a credit of $. I'm sure it'll go right back to them because I can only spend it there and can't buy much with what they're giving me! Ha, ha!! read more

Came here a few months back and had an awesome experience. We came here first after my parents recommended Colders, and they had an amazing deal for a mattress and box spring. We originally were just looking around, and not going to buy anything for a few more weeks. We shopped around a few other different stores but the prices were too high and didn't like being followed around by sales people. I don't remember the name of the man that helped us on our first time to the store, but we went again before the deal ended, found him and he helped us with everything we needed. No one followed us around while we were laying on the beds testing them out, which was really nice. They came up to us when we looked confused or had questions. Overall my experience here was wonderful and will and have recommended Colders to friends and coworkers. read more

Had a wonderful experience at Colder's this past weekend! Marcelino Pinto went above and beyond to help us find our living room set. He is very knowledgeable and helpful! I highly recommend Colder's, specifically Marcelino! read more

I recently purchased a top end refrigerator/freezer that was supposed to be 50% OFF. After purchasing I could discovered on the Kitchenaid sight that my discount was closer to 30% not 50%. I have had this unit for a month and the ice maker has never worked. After 20 phone calls - and 2 service visits it still does not work. The lack of service quality, horrible customer service and the fact that it still doesn't work causes me to say that I will never shop there again read more

I won't shop at Colder's again. Everytime I'd go in there to look for something. The sales people would try to sell me something more than I can afford. One time it was a mattress for a single bed our son slept on. I just wanted a cheap mattress. As after our son moved out. The bed was only going to be used as a guest bed. The woman sales lady says Oh I should treat myself to something nice. I deserve it. I said No. I'll just take this cheaper mattress. She seemed upset. Probably works on commissions. She couldn't make money off me. We recently got a mattress set for our bed. We got it at Bilt Rite. They were very nice. Did not sell me anything we could not afford. The sales guy says. What am I looking for. How much do we want to spend. I said we are on a budget. But need something of quality. We got just that. read more

I went there with my boyfriend and his mom to purchase a large freezer. The man who "helped" us was very rude and when we asked questions, he didn't even answer the questions, yet he also talked in a very rude way. When we finally decided not to purchase the freezer due to his lack of customer service and knowledge from our questions, he walked away and said "thank you." Not an enjoyable experience at all... read more

Salesperson never told me about their no return policy. On the same day of the purchase and well before delivery of the items, my husband and I decided to cancel the order. I spoke with a different salesperson on the phone who was very condescending and refused to believe that her coworker would have failed to notify me of the no return policy. I ultimately spoke with a manager who agreed to let me cancel the order. The condescending reaction from the salesperson who I spoke with over the phone and the original sales person's failure to disclose the no return policy is unacceptable in my opinion. I will NEVER shop at Colders again. Update: Today I received an in store credit certificate for my purchase and no credit card refund. Dan, the manager at the West Allis location, promised that the charge on my credit card would be reversed. This is unbelievable and incredibly dishonest. Sharon I do not know how to private message. read more

My first experience in colders should have told me what kind of service I was going to get. Was told we would get our sectional in 6-8 weeks. We have called 5-6 times to ask when our sectional would arrive. We were told that it would be on the next truck (most likely) and be here a week and a half later. You would think that a customer that has already waited over the 8 week mark, has called MULTIPLE TIMES to check on the status of their couch, and is not happy you would make it a PRIORITY to get the sectional on the first truck sent out. NOPE. Not colders. I will never ever buy from them again and have never experienced worse service in my life. When they say 6-8 weeks just guarantee you won't see your furniture for 12-14 weeks. What an ABSOLUTE NIGHTMARE!!!!!!! read more

My husband and I purchased a bedroom set (mattress, box spring, and bed frame) from Colder's last month. While shopping in-store, the salesman assured us that installation and removal of our old set would be included. A week later when they dropped off the set and installed it, the gentleman that did the installation said that he did not have a work order to remove our set. Wanting to avoid the hassle of calling customer service, we ended up taking care of removal ourselves. The first few nights went alright, though we did notice the frame creaked every time we got in/out of bed. About a week in, we heard a cracking noise. I inspected the bed, but couldn't find anything wrong with it. Fast forward a few weeks to yesterday. My husband and I climbed into bed and the entire thing snapped. We immediately jumped out of bed to check the damage and sure enough, both the frame and box spring had broken. The frame only had 3 small (2" wide) support slats supporting the box spring. They were not properly installed and the screws had ripped through the frame (which I can now see is particle board, not solid wood). Because of this tension, the main support beam in the box spring also snapped. Today, I had the pleasure of calling customer support. This was a frustrating experience to say the least. I went through the menu MULTIPLE times only to have the call randomly disconnect before ever reaching an operator. Finally, I did speak with a helpful gentleman who took down the information and said he'd contact the repair company, which was then supposed to contact me to schedule a repair time. They returned my call that afternoon with the news that my bed cannot be repaired for ONE MONTH. Where are my husband and I supposed to sleep while we wait an ENTIRE MONTH to have our bed repaired?? We haven't even had the bed for a month and it's already unusable. To add insult to injury, I received an email from Colder's reminding me that "if it is determined that the service provided on your product is not covered under the Terms & Conditions of your service plan, you will be responsible to pay the service provider for the service call." When I called to ask customer service if I'd incur a charge, they were unable to provide me with that information. The service provider called from a restricted number, so I am unable to contact them for more information. Both items broke due to BAD INSTALLATION and POOR PRODUCT QUALITY - my husband and I SHOULD NOT be held responsible for something we didn't damage. We shelled out a pretty penny for the set, expecting it to be of good quality. Sadly, it's no better than the particle-board crafted frames we could have purchased at Walmart for 1/3 of the price. Save yourself the time and money, buy your furniture elsewhere. **UPDATE** The day after posting my original review, I was contacted by a member of the Colder's team. They were able to send a wood technician out the next day to repair the frame and they promptly put in the order for a new box spring. They were able to have the box spring delivered just two days later! In total, it only took 4 days to have everything taken care of, as opposed to the month long wait time we were originally given. I am very pleased with how easy the repair/replacement process ending up being and would consider using Colder's again in the future. read more

My boyfriend and I went to Colder's looking for a nice but good deal couch. We were helped by a wonderful salesman who took us around and showed us the options. He tried to sell us a couple things that weren't necessary, but hey that's his job a SALESMAN. But I stood my ground and came to buy what I needed. We walked away that day with a receipt for a brand new sectional! The only thing that I didn't like was the price, it was over my budget and pretty pricey. It was delivered today and the delivery crew was great! They handled themselves professionally and they took pride in their job. Thank you everyone at Colder's for a great experience of buying my first big purchase! read more

Couldnt find anything reasonably priced. Everything was super expendive and didnt have much in bedroom sets. Disappointed in the selection but the staff was friendly. read more

My wife and I ordered a sectional that turned out to be a real disappointment. Numerous issues with it. Andrea worked with the manufacturer and after some time we got a new unit. She was wonderful, patient and hard working on our behalf. The new sectional came in and again there were issues. Minor but issues none the less. Andrea once again stepped in and took care of us. She sent Dennis out and he was able to resolve ALL the issues. I may not buy that brand again but I will make Cloder's my first stop the next time I need furniture. read more

I had a problem with a nightstand that was my fault and your staff was great ill be back again Dave Z read more

Worst experience I have ever had purchasing anything. I have never written a negative review before, because it is not my personality, but I have given them every chance to make things right and I gave them one last opportunity before I decided to write this. It is a very long story, but I will try and shorten it. Basically, I am brand new to Milwaukee and this is the first experience I had purchasing anything here. I went to Colder's to purchase a full bedroom set, did not see anything on the floor, so the salesman helped me order a set. Told me it was going to take 4-6 weeks to be delivered. I was ok with that, so I agreed. After 6 weeks of living out of suitcases and boxes, it was delivered to my apartment and was not the correct thing at all (female set with bedazzled handles and specific thin drawers for jewelry), so I asked them to take it back with them and contacted the store. The manager told me over the phone that I could come back in to pick something else out so I avoided a 30% re-stocking fee on the over $1,500 I spent and I would have to pay the over $150+ delivery fee again for the new items. I was still open to the options and went back into the store. The delivery guys accidentally forgot some parts, so I gladly took those back to Colder's as well. I went through the store, there were only 2 choices that I could pick from that would not require me spending more money and then I still had to pay the delivery fee, so it was more cost to me either way. After I finally had given up, I simply just wanted my money back and said I wanted to be done with this entire experience. They tried to negotiate with me and said they would not charge me the delivery fee and still held the 30% re-stocking fee over my head if I did not choose something, but I told them I did not want one of the two choices they had and I was not waiting another 4-6 weeks to order something again. After two trips out to the store, multiple phone calls, never speaking to a manager in person because they were not available ("lunch at 4:30 pm"), finally the original salesman (who was not the problem at all, he did a good job) finally got them to return my purchase and they said they would not charge me the 30% re-stocking fee. I checked and they refunded everything but the delivery charge, so I asked for that and they said they could not, so I was out the $150+. After spending over $1,500 at Colder's, getting about $1,300 back and absolutely nothing to show for it other than wasted time and money, I can only hope that my story can save other consumers thousands and cost Colder's much more than that. Went to Ashley Furniture and got a better set for a cheaper price. read more

I purchased an England custom order sectional and two chairs from Colder's in Grafton in the summer of 2016. It was expensive and non-returnable. I was not happy with the way the cushions looked from day one. Initially, Colder's sent a technician to my house who ordered me a replacement cushion and did some work on it to make me happier. Within about a year and a half of owning the furniture, the fabric was pilling and looked loose and wrinkly on the couch. I was very persistent with calling and letting them know I was unhappy with this furniture. I finally spoke with a store manager in Grafton, who made a call to Andrea in Customer service. Over a year after buying the furniture, a technician was sent to my house for no charge to make some repairs. He tightened a lot of the fabric and added more foam to the cushions. Then, Andrea was able to get me replacement cushions for the entire couch and chairs. Overall, I will NEVER buy England furniture again, but I do feel that Colder's went above and beyond in an attempt to try to make me a happy customer. read more

Needed to furnish our new home. We found a great selection and excellent prices! The sales person had a good eye for decorating and was able to point out options that fit the color scheme and style I like. Love my new stainless steel appliances also! Glad I'm old enough to know I need to go in a store and see for myself what it's like rather than trusting online reviews that seem to give a voice to the complainers in the world! read more

We went to Colders during their Labor Day sale, 30% off and an additional 30% off (which actually amounted to only 50% off, but it seemed like a good deal anyways) We special ordered a sofa and two recliners with the salesman Chet, got our receipt and was told we could pick it up in 3 weeks, and they would call when it arrived. 3 weeks went by and no call, so I called the store. The furniture was in! We picked it up, struggled to get it into our house, unwrapped it, and found they ordered the wrong items. We received a sofa and two chairs (not recliners). I called the store immediately and was told to come in on Tuesday after 10am to work things out with Chet. I came in the store at that time and was told Chet wasn't in. Then I got pissed. I explained what had happened to another employee and they said they would get a manager to help me. It took them 15 minutes to find a manager. The salesman checked in with me during the wait and explained that he called her office and paged and she was missing. ANNOYING. Anyways, the manager tries to help and says that the receipt reflects the items that were purchased. I explained that the receipt says "Sofa and two chairs" She said that if I had ordered recliners the receipt would say "sofa and two recliners" How am I supposed to know that? a chair is a chair. PFT. I explained I wasn't happy but I can keep the items that were ordered in error, and would like an ottoman for free. NOPE. she could offer a discounted price (on a $700 ottoman) wtf? Why would I wait another three weeks and give you MORE money, when it was your mistake? Never shopping there again. Terrible customer service. read more

On September 26th I purchased a flex steel power recliner model 1351-50p from Colders in West Allis. It had an "original" price on it of somewhere north of $2,650. The piece was supposedly marked down to a "floor model" price of $1,930, even though I was promised a "new" chair. When I alerted my sales person that he may have made a sale, he immediately escorted me back to his desk and began asking for my information. I told him that I was NOT buying today because I wanted to do my homework on the internet. At this point he offered to do it with me right there. We googled the model number and came up with an Ohio furniture store offering the same chair new for $1,199. That is roughly $730 LESS than Colders supposed rock bottom price. Then the games began... just like a used car lot. Out comes the "manager" and takes the sales guy in the back room. He comes back out and offers the chair at $1299. I asked "Why should I pay you an extra $100 for something I can get elsewhere?" Then he launches into this speech about the benefits of dealing with Colders, a local company... blah.. blah... blah..... I finally gave in and paid the extra money under the assumption that if I had a problem the mighty Colders would come to my rescue. Low and behold I took delivery of the chair only to find that within a week it creeks like an old rocker. I call Colders and get Dennis on the phone. He explains that he has this specially trained tech who can come out and review the situation... Unfortunately he won't be available for basically two weeks (supposedly he is coming on October 16th). I am further warned that Ivan the tech will probably just diagnose the problem and send a recommendation to the manufacturer regarding the "fix". (i.e. I am looking at months before any resolution is likely to occur.) After thinking about it, I sent Colders an email indicating that I would be returning the defective chair immediately and picking up a new one. They did not respond. I then called a second time only to get a complete run around by Dennis and June in the "customer care" department. Ultimately I was told that there was not another "new" chair in stock throughout their entire chain. Furthermore, they did not expect a shipment of new ones until at least mid November. The message was that I got taken by the salesperson and left hanging by the service department. After literally an hour on the phone I got absolutely NOWHERE. To date I am waiting for "Ivan" to come next week. Then who knows how long I will have to wait for the manufacturer to decide if it will stand behind its product. The lesson here is unless you are a glutten for punishment keep right on driving if you are tempted to shop at Colders. Their version of "stepping up to quality furniture" is in reality like "stepping in a pile of cow manure". read more

I have had the absolute worst experience with Colder's. I purchased a mattress from them in April of this year and have had to place warranty claims on that mattress 3 times due to a large hump forming. The first two claims were approved by the manufacturer no questions asked. This third claim the claim was denied because according to the manufacturer Restonic "the problem is not as severe as the prior two claims" (thus implying that we do have a problem) and that we have to wait 90 days to resubmit our claim. They keep trying to upsell us to buy a better mattress when I've firmly stated that we will not be paying more money for a mattress we already bought. Furthermore, our salesperson Maxine told us that on the third claim that we'd be able to return the mattress for a refund. When I spoke to the customer solutions manager Sarah, she told us that that is not their policy and we would never be able to receive a refund no matter how many times the mattress went defective. Do not shop here, they do not live up to the quality that they advertise!!!! We spent over $1,600 during the worst time of the pandemic and financial crisis, but that clearly doesn't matter to them as they have not offerred anything to make it right except trying to get us to pay more money for a "better" mattress. read more

Colder's, The sales person was great, but the management, resolution team and delivery team were terrible. The reason is after I received my bed they did not want to take my futon. I had a junk service come the day before and take my couch and if I had known that they would not take the futon I would have had that removed as well. They said they take mattresses, futons which is basically the same thing. They would not take my futon because It has a water stain. The futon is 15 years old. There was nothing in the literature and I was not informed that they will not take mattresses that have stains on them. I called management about this and their resolution team and sales team. They did not want to come to a resolution with me. As a customer you should be informed that the mattress has to be free of any stains. Thus, I had to remove it myself and I'm without a vehicle that can handle that. read more

I walked into Colders in West Allis and was approached by a saleslady (won't mention her name) and I told her what I was looking for. What she didn't know is that I'm also a self employed interior decorator and was also looking for an entire house or furniture. For ourselves we had a special request. When she heard what is was she started looking around for other customers. That's called CHERRY PICKING and what a fool she was. Then another man approached my husband and myself with the exact same reaction. Another CHERRY PICKER. Frankly it was a bit insulting because every single person walking through the door is important. I say that because we had first gone to Built rite Furniture and the saleslady stayed with us and walked around looking for our request. We didn't purchase but because of the wonderful service we went back to the store and I furnished the entire home for my client. The house I was furnishing was 4500 square feet so you can only imagine what that cost. This isn't the first time but will be the last time I ever set foot in that store The customer service is terrible. G-d forbid you have an issue you can forget it. My client bought something there and wanted to return the item. She called her saleslady over and over again with no reply. They had to go to the store and complain. BUYER BEWARE...there are many fabulous furniture stores please go there.. If ou have a problem at Colders you are on your own. Client after client has said the same thing. I hope I've been helpful. read more

The saleswoman was somewhat rude and only had negative things to say about my desire to buy a basic unit as I was not looking for bells and whistles. I took my business somewhere else. read more

We have bought all our furniture from Colder's. Great Service! This time we bought a recliner and they went way out of their way to make sure we were happy with our choice. read more

Well. Like all the other 1 star reviews for this place, it's the customer service that did me in. It was a great experience until something went wrong. They basically sold me a box spring that I didn't need. The delivery guy got here and was completely puzzled as to why I had a box spring. He advised me he'd be taking it back with him and to contact customer service to resolve the issue. I called and spoke with a manager who said his name was John. And thanks to "John" and his crappy attitude and unwillingness to truly resolve anything whatsoever....I've lost all respect for this place. The call ended with him basically telling me I could come pick up the box spring that I never wanted nor had any need for -OR- just be out of $150 or $75 because of the special deal I was given. This was even after I told him I had no truck or any other way to pick up a box spring that I had no use for. So basically I paid for a box spring that Colder's gets to sell again and make double profit. I couldn't believe this was possible, but that's how they operate I guess. It's crooked. They pretty much stole from me. Next time I'll just go to Biltrite like everyone else is recommending. I can't imagine any other business would be able to get away with something like this :( read more

colders is terrible...outsource service which takes weeks to get repairs, get a 6 hour window that they show up late for (after you take a half day off work) and then my dryer broke again: i take half day off, the tech calls me right before he running late to let me know he doesnt have the parts and will have to reschedule. i call colders who told me there is nothing they can/will do and inform me that there are "many angry and dissatisfied" people ahead of me. i will never set foot in a colders store again, the worst of all appliance stores by a mile. read more

Judy on the phone and Jim W. in the warehouse could not have been more generous with their time and effort in helping to save a 1950's Maytag stove from oblivion. Colder's had removed it from a client's kitchen and both helped to track it down and save it for me to pick up. Talk about heart. Thanks folks! read more