Great experience with Kim and have no reservation recommending her. Kim acted as our buyer's agent…read moreand was very professional making the purchase process smooth and as easy as it could be. We also greatly appreciated her knowledge of the Payson area.

From the owner: Nothing compares to personalized attention when you're searching for the right home or property…read more Kim Ross of Keller Williams Arizona Realty provides the best realty service by making it a point to understand every detail of her clients' real estate needs. Identifying what a client liked or disliked about their previous home, Kim hones in on exactly what a home buyer wants. Her focus has always been and remains the individual. Whether you're buying, selling, or building, your needs are all important.

Good first impression and lots of good reviews. Over promised /under delivered to day the least…read more No communication.

Over Promised / Under Delivered. We've dealt with many real…read moreestate professionals over the past 30 years and after interviewing several agents to list our Pine AZ cabin, Jake's exhibited good presentation skills and seemed knowledgeable. However, following our initial meeting, we did have concerns over his slow responsiveness to follow up questions and next steps which we addressed with him. So, prior to signing he assured us that "communication would not be a problem". We should have known better. Once the listing agreement was signed, and for the next five and a half months, Jake consistently over promised and underdelivered at pretty much every turn. Phone calls and even text messages usually took a couple days to be returned, feedback re: showings was limited, his promise to periodically check on the property every week or two, never happened and sales fliers at the property were often outdated. Information he shared regarding his agency and broker relationship was vague and seemed to be constantly changing. In fact, Jake only told us Wendy retired after we cancelled our listing. At one point, a Phoenix area agent requested a showing but didn't have access to his lockbox. When we discovered Jake had placed a key under the front door mat, he assured us that he would pick it up the next day. We found the key was still there nearly two weeks later during our visit. He was unapologetic and indicated leaving keys for this purpose, was common practice. Our listing with Jake was due to expire in Dec 2022 but in the 3 weeks leading up to the end of the agreement, we never heard from him. When WE sent him an email to confirm that we would not be continuing, he responded with a text message saying he had an offer and would we consider it? When we asked him to send it over, no response as usual. So, when pressed him on this several days later, he said, "oh, it was only verbal". Very unprofessional! One of the few times Jake acted promptly was when our listing agreement ended. Listing information was removed from MLS and photos were deleted the very next day although it took 2 weeks and several follow ups to get our keys back. Ultimately, we listed the property with a new agent in January 2023 and had the property under contract within the next 30 days and closed escrow at the end of March! Based on our experience, we would NOT recommend Jake Sopeland for your real estate needs.

Juliet was fantastic to work with. She was prompt, courteous…read moreand very helpful. When we had questions she got back with us immediately. Our home was on the market for only 10 days. We would definitely recommend Juliet for anyone selling a home in the Payson area. She really knows her business and we are grateful to her. Thank you so much Juliet !! Lonnie and Kathy

I needed to sell my parents condo in Payson and I live in Tucson. Selling. Condo is challenge…read moreenough, but add the remote client and legal snafus like the title being in a trust, one parent deceased and the other with dementia, we had to navigate several extra layers of red tape and documentation. Juliet really had to put in the work on this one and she never blinked. I have several properties to liquidate in Tucson and wish Juliet was here to handle them for me! If you want an agent that will work hard for you and whose light never dims, go see Juliet.

Josh made the process of finding a home in Show Low both easy and fun! We had two different visions…read morefor what we were looking for in a home, and Josh was patient enough to show us all the options so we could narrow down our choices to the perfect home for us! Josh was great to communicate with, and his team was always working in the background researching answers to questions we had about individual properties. Our sweet dachshund was along for the house-seeking, and he found a true friend in Josh as well. We are thrilled with the beautiful home we found in Torreon. Again, Josh was instrumental in guiding us through the negotiations. We couldn't have asked for a better experience. Thank you, Josh!

Not so great. Called with a request to view a property on a Saturday. Josh said he would be…read moreunavailable on Saturday but said he would call back 'right away' with an alternate person to show the property. That was a day and a half ago. You can likely surmise from the one star what happened.... yep.. nada.

My husband and I hired Kim Ross to find us our dream home in Payson, AZ. We had one week end to…read morecome from California to Payson to find a home. Kim found us the home we were looking for at the price we wanted. Kim was very professional, always in contact and reachable when needed. She went beyond our expectations for a Realtor. I am currently working for Kim Ross at the Front Desk and love what I do and love the Team we have. All Professional, INTEGRITY at its BEST!! Thank you Kim for finding the home of our Dreams and the job that I am loving and the individuals that I work with. Debbie and Randy Nelson

I called Kim to ask if she knew of any movers in the area (none of the ones that show up in a…read moreGoogle search actually answer their phones). Knowing that I was moving out of town and of course not thinking about purchasing a home here, Kim immediately contacted a handful of people that she knows and I had a professional mover call me within an hour or so. As someone who has been involved in many dozens of real estate transactions and dozens of brokers/realtors over the years, that level of willingness to help is invaluable and easily the top trait that I seek in a realtor. Someone who gives it to you straight and is happy to help, even if they're not getting a commission out of it. Thank you very much Kim!

DOUBLE AGENT OFFICE GONE EXTREMELY WRONG!!!! They were the…read moreSELLING OFFICE as well as the BUYERS OFFICE!!! I was the buyer. THINK TWICE BEFORE YOU USE PREMIERE SOLUTIONS REALITY, PAYSON, AZ. I have waited a while to write my review concerning Sally Cantrill, Designated Broker, CRS, GRI, Premier Solutions Realty in Payson, AZ, due to the fact that it is a small town and I wanted to make sure to secure my home before the small town "talk," would possibly be distorted. Sally Cantrill was the "Broker," of my Realtor, Anthony Calhoun, In her office, and under her leadership. (I use that word lightly!!!) , she allowed, and advised, very unethical practices to take place during the contracted purchase of my home. WHICH I CANCELLED, after Sally and my agent (who I will cover with the NRA, later). This is just a review - to say..... BE CAREFUL, they are there to sell houses, that is what they will attempt to do and it cost me over 400.00 dollars in inspection cost for a house that was written up In the contract as having a septic tank which indeed had A CESSPOOL!!! Unheard of these days. Sally lead the ban wagon in which they attempted to corner me like a rat, UNTIL I HIRED AN ATTORNEY! She attempted to talk me out of hiring an attorney by saying, "why spend all that money for an attorney." I do have several emails and texts. If interested I can provide that proof. BAD UNETHICAL BUSINESS PRACTICES OF WHICH I WILL FOLLOW UP WITH NRA. I did offer them an OUT, and said, if they refund my inspection monies which I lost while all along they knew they wrote up a bad contract with FRAUDULENT DESCRIPTIONS OF THE PROPERTY, in addition only half the forms were even filled out, this was something the attorney pointed out to me. I would let this go, but, they basically laughed at me, why? Because MOST people will not follow through with a complaint. In fact only 2% of Americans will follow through. Let's help each other and change that fact, demanding INTEGRITY FROM THE BUSINESSES we work with. LONG STORY SHORT, I found an honest Realtor, and he found me a wonderful home, of which I currently live. PLEASE BE CAREFUL AND READ REVIEWS, believe them! Sally Cantrill's Office and her agent, Realtor Anthony Calhoun, we're BOTH the listing agent as well as the BUYERS agent. (I was the buyer) it was located on HAUGHT AVE in PAYSON. I watched the listing AFTER I CANCELLED MY CONTRACT, because I felt bad for the sellers. I do not believe the sellers did anything wrong, I believe it was the deception of the fraudulent contract the realtors wrote up, unbeknownst to me, or the buyers. It was my attorney who notified me of all that!!! I noticed after I cancelled the contract, the buyers WENT WITH A NEW AGENT AND SOLD THE HOUSE FOR 30K less than what my contract was for!!!! Something is fishy here!!!! (12/2019) I am a person who despises UNETHICAL BUSINESS PRACTICES especially in a small town like PAYSON, a town where most everyone is honest, friendly, and neighborly!! Please let your neighbors know your recommendations of GREAT business people so we can KEEP IT IN THE LIGHT!!!

Very disappointed with this office on how they handled the septic inspection. Owner says she has…read more22 years of experience but clearly she forgot what the contract says about completing the septic inspection within 20 days of the signed agreement. She waited until two days prior to close to order the inspection. The septic company had to tear up the front yard to get to the septic. This changed the front yard from its original state. She did not have the owner or have a handyman clean up the railroad ties and rebar where someone could get hurt. Tried to force the buyer to purchase the home with no opportunity to have the area put back in its former state when the buyer signed the purchase agreement because close of escrow was the next day. Then when the buyer pulled out she had the nerve to file a remedy to the buyer when she was already in breach of contract. Buyer beware and seller beware! I still feel to this day there was some shady dealing going on.

Phil is an outstanding realtor and an all-around great guy! We came to visit Payson for a week in…read moreJuly to scout it out to see if we wanted to move here. We had another trip planned to Tennessee in August to check out that area as well. I connected with Phil shortly before we arrived in Payson. He picked us up from our Airbnb, drove us all over town, and even took us to look at four or five homes for sale just to get a feel for the area. All of that without even knowing for certain that we were going to be moving here. Well, we loved it and canceled our other trip. We stayed in a rental for a couple of months and Phil was very patient as we visited home after home until we finally found the right one. Cannot recommend Phil enough. Thank you sir!

Phil goes above and beyond. He helped our family get into our new house. Did everything he said he…read morewould and was much quicker than I thought. Thank you for amazing and friendly service. I recommend Phil Hopkins to everyone!

Contacted them via email and their website three times. One week later, zero reply. Don't…read morerecommend.

We have had 5 homes over the years and must say that Deborah Rose has been by far the most…read morecompetent and professional real estate agent we have worked with. Besides being very personable she works to find exactly what you're looking for not just present what's out there. She is extremely knowledgeable and used that to guide us through the search, the financial options and then the paperwork involved. We could not give anything less than a five-Star rating.