The Stones are the BEST!! 5 stars are not enough! This has been hands down the best experience!…read moreDeanna and Eric, thank you for making us feel like you REALLY cared. You both were happy to answer all our questions, quick call us back in the event you missed our calls, so patient, and the best customer service. I could go on for days!! I can't thank you both enough! We not only bought and sold with you, but I feel like we gained life long FRIENDS! Thank you for everything you have done to make this the best experience! We will never use any other realty company!

Michael came and met with us before we were sure about when to put our house on the market. He was…read morevery knowledgeable about our house and the area. He had it under contract in less than 3 weeks with multiple offers while other homes for sale in our neighborhood had been sitting inactive for months. His attention to detail and knowledge made selling our home very easy. I highly recommend him!

Philippa is AMAZING. As a first time homebuyer looking for a house during one of the craziest…read moretimes, Philippa was extremely helpful and more importantly brutally honest in the best way possible. She took the time to get to know me, what I was looking for and didn't waste time helping me find the place I can call home. She could tell within minutes of walking up to a property if it was worth a walk through or if we should move onto the next one. Philippa took the time to make sure I understood what to look for in a house as well as every part of the home buying process. When my initial offer didn't get accepted, she quickly negotiated details of my offer with the listing agent on a deal that worked out perfectly for everyone involved. If you want a realtor who knows what she's doing and can make anything in the home buying/selling process a breeze, Philippa is the best.

Selling my home after two years of living here in FL. I was disappointed with my experience…read more Communication was inconsistent (since she is located in VA) and I often had to follow up multiple times to get updates or answers to my questions. the overall process was more stressful than I expected. Based on my experience, I would not choose to work with this company again. Haven't had the best of luck working with realtors here. Glad I'm headed back home.

I've lived here over two years and the continuous silliness on the part of the management is…read moreunbelievable and neverending. I was charged $475 for lot rent plus an additional $71 for lot rental (twice) for no reason. I've had to spend my entire day off to get this extra charge removed and I'm still dealing with blatant overcharging and they so far refuse to acknowledge a duplicate, wrongful charge. All of the stereotypical derogatory terms for depressed properties applies entirel herein, in my opinion. Smh

Brokers Realty of Central Florida, led by Renee Butler, is THE best real estate company I have…read moreever dealt with. Professional, caring and absolutely wonderful to work with are just some of the characteristics that Renee has that separate her from all other realtors. As many who have posted reviews for her already said, "if I could give her a 10 out of 5, I would. She and her team are just that good! And, again as someone posted, "Its like having a friend at a real estate company that is working for you." As a professional with few peers, Renee and the CFI team were thorough, prompt, and great communicators. She kept us apprised about available appointments and always let us know as soon as a new one came on the market. She was honest, forthright, and so knowledgeable about offers and the pros and cons of each and the best way to proceed. If any questions came up, she or her staff were available to answer them in a prompt and satisfactory way. You can also tell she really care about hers clients and the local community. Under the threat of a hurricane, one of her associates dropped by our house just to check on it. One example among many acts she has performed demonstrating the level of care and command that she expects from herself and her staff. This says nothing of her involvement in the local community service area as well as president of the state wide realty association. Look, real estate buying and selling is and always has been a competitive market and Renee knows how to navigate the complexities of it in a professional and customer oriented way. In seven days, we met with Renee, reviewed the property, took photos, prepare a property description, and had it on line with all of the top online websites. Within two days, she had 13 showings and 7 offers and we ended up with an offer well above our asking price in a market that is starting to fade. I've bought and sold numerous homes in my life and, no question in my mind, Renee is the best agent I've ever worked with. If you need a real estate agent in the Central Florida area, I can not recommend anyone other than Renee and the Broker Realty of Central Florida agency.

Do not call if you do not have cash in hand! I called about a foreclosure and was immediately asked…read moreif I have cash in hand. I do not so I was given no information on the home. The lady on the phone acted like she couldn't stand to even discuss the home. and Instantly turned rude when discussing financing. She said she would have someone a call me back if I really wanted to. I said that would be great but no one ever called back.

My wife and I have bought 2 homes and sold one with Real Estate Sales agent, Don Jerue, License #…read moreSL3186459. As a sales agent, Jerue is aggressive. However, the details fail to register a high priority. It is the details that turn good real estate possibilities into nightmares. Don Jerue, owner of Team Elite in Winter Haven, A Keller Williams company, operates under the Broker License of William Kilpatrick, Jr., License # BK3447297 of Lakeland. Between the sale of one home and purchase of another home, we were downsizing, a 14-day extension for vacating the home was requested. We signed the Addendum to Contract requesting the extension. The detail of delivering the Addendum to the buyer's agent and following up on the same was overlooked. It is the details that make the difference. Though that colossal failure was bad enough, it was compounded when we were lied to by the aforementioned agent. I texted to follow-up, inquiring as to the agreement of the buyer to allow the 14-day extension. Don Jerue, the Real Estate Sales agent lied to me via reply text, telling me the buyer did agree to the extension when in fact the buyer had never even received the Addendum. Failed details compounded with dishonesty caused us to operate on a false assumption. We learned of the failure of the Team Elite office and sales agent when the buyer called to make arrangements for the delivery of his furnishings in 36 hours! It was then I called the Team Elite sales agent and learned the lie and the failure of the office personnel. The angst, stress, and anxiety created by this agent failure along with the $4000 incurrence of unexpected expenses took a tremendous toll on my wife and me. To add insult to this, Don Jerue's best option for his failure was the allowance of a truck packed with all our household goods to sit in the hot, humid July sun for 3 days! We literally did not have a place to lay our heads. Moreover, after my wife and I had worked out the move, I mailed, registered return receipt letters to both the agent and the broker seeking resolve. Absolutely no response. Though, according to my understanding, the broker is responsible for agent behavior, performance, and legal compliance. Still Nothing! My recommendation is that unless you want a 2020 kind of Real Estate experience, look elsewhere.

Stephanie answered the phone right away when I called first time. No need to call more than once…read more More than willing to help even though shes not rental agent.

As someone who isn't a native Floridian, making the decision to buy a home here was both exciting…read moreand nerve-wracking. Thankfully, we had Stephanie by our side, and she made the entire process so much easier. Whether you're looking for new builds or resales, Stephanie is the realtor you need. She's an absolute powerhouse at what she does and will negotiate like no other to get you the best deal possible. Stephanie went to bat for us with the builder, the lender--everyone involved--making sure that every detail was handled with our best interests in mind. I'm extremely picky, extremely anxious, terrified of everything, and I hate commitment. Yet, somehow, Stephanie found us the perfect dream house where I feel safe, secure, and truly at home. If you're in the market for a new home, I can't recommend Stephanie enough. She's phenomenal!

Steven is an incredible realtor. We are relocating from out of town and Steven not only…read moreHelped us understand the area better but really took the time to get to know what we wanted and needed. He found us the most perfect house in a perfect area. He is communicative and so supportive. Thank you, Steven!!!!

Steven is an amazing realtor. My wife and I reached out to him and let him know what our wish list…read morewas and the area we wanted to live in. We told him some homes we were interested in and he brought other great candidates -- he took us through all of them, but we just could not find something in our budget. My wife and I thought we would have to wait a few months until something else came in the market, but maybe a week or two went by and Steven found a new build that was almost completed -- it was not even listed on any of the big websites (Zillow, etc.). He negotiated our home at our budget and even got the closing costs to be COMPLETELY covered -- we were actually paid a large sum of money at closing when we got the home with NO money out of pocket. This man was on top of everything -- he was an amazing asset to this process. My wife and I felt confident and well informed. In the midst of the home buying process, my wife had our first baby and Steven sent us a card and gift card for our baby -- he didn't need to do that, but he is is a good man. He even gave us a custom made house warming gift that we absolutely love! If you want a great realtor who will do the hard work and help you get what you want, Steven is the man. He is on your side and will make sure you are well taken care of. We are absolutely going back to him in the future, assuming we stay in the greater Orlando area.

Moving from out of state can be stressful, but Austin and the team made the transition much easier…read more They made sure the home was ready when I arrived and were always quick to respond whenever I had questions. The whole experience was smooth and very well handled.

Austin is a great professional, very responsible, honest, with an impeccable communication skills…read more He takes care of my properties like no other! I'm grateful and pleased with his services.

We contacted agent Peggy Lewellen in July from our Maryland home and advised we wanted to buy a…read morehome near Winter Haven Florida by September 1 . She immediately sent us homes to view online and continued to respond quickly to our many texts and calls. Most patient and thorough realtor I've ever known! When we arrived in August to view properties she tirelessly drove us from our hotel (with our dog!) to about 50 homes in 3 days till we found the perfect pool house in Auburndale ! Fabulous realtor and now lifelong friend!

I have been debating posting a review since yesterday, but with it still on my mind 24 hours later,…read moreI decided to share. Weds I went to the Keller Williams in Winter Haven to meet my agent that actually works at the Lakeland branch, as it was convenient for both of us. When I first walked in, there was no one at the front desk, but within 2 seconds I was met by their smiling receptionist asking how she could help me. I told her my agent's name and before she could respond, yelling came from the room behind her. "ARE YOU COMING BACK IN HERE OR NOT?!" It definitely caught us both off guard and I could tell she was very much embarrassed as she responded that she was with a client and then apologized to me. No, this isn't a deal breaker for me, I just wanted to let someone know. I have no idea what the situation was, and have thought of a million different reason why someone working there would speak in such a manner to another employee. Are they related? Is this why professionalism is gone? From the tone, this clearly was not a joke-type situation. It made me so uncomfortable I will make it a point to drive to Lakeland if need be to avoid such instances. Perhaps someone there could follow up with interpersonal training or self reflection classes in the future? No one should be talked to like that and I can only imagine what that poor girl goes through if yesterday was any indicator.

We had the pleasure of working with Brandy as our buying agent for a cash deal out in Polk City FL…read more Brandy was an absolute angel in a nightmare transaction due to my buyers bank and closing company. She took care of my family and I in ways you would never expect a realtor to. Brandy is an intelligent, family oriented and resolve all kinds of problems agent that I HIGHLY recommend. She knows her area very well, attended all of my inspections on my behalf with video and picture proof and welcomed my family and I to this city as if we were her own. Thank you Brandy, you are a God send and anyone who works with you is going to be very well taken care of!!

Great people. Helped my wife and I with several real estate transactions. Very competent.read more

Outstanding experience! I listed my rental property with Heidi Gravel, She is a seller's (and…read moreprobably buyer's) DREAM agent. Hardworking, very capable, persistent, positive, and determined to succeed, Heidi never got discouraged, even after 2 years of trying to sell my rental house. Heidi brought me multiple contracts which did not close for various reasons. Some offers I rejected as too low; some failed because buyers did not raise the deposit, or could not obtain all the financing they needed, others withdrew their offers for personal reasons. Finally, an offer came in at a good price, but the buyers asked for owner financing. I said, "No." Heidi cited several reasons explaining why she thought this offer was good for both parties. Heidi and her husband John ( the business office side of the team) structured a creative deal that met the needs of both sides. I took her advice and am so very happy I did. The buyers got the home they wanted, and I got my money back with interest.