Save yourself , the culture at this brokerage is rip off clients and get as much cash as you can. We went through two homes and three escrows. It cost just thousands in inspections and lost time. We were mislead continuously. Hazel was sellers agent at one home, lied (oops) about home condition. I had to look up permits to find out and was warned by the Inspector that she has a reputation for this? We backed out after bad news after bad news. The other house was brokered by John Sloss , located in a fire zone only found out after we made offer. Told them to get insurance it had to have updated wiring and plumbing, assured it was. After thousands in inspection, lies . All out dated and unable to insure. Then it appraised 40k less than asking. 3 days before close , our agent Tyler Potter (who was on vacation along with selling agent John, told us it needed a mold inspection which after 20 years in buisness next to the bay, he had never heard of and the deal was dead. Truth, he told me prior that if its didn't appraise , the price would be lowered and that the reapirs I mentioned were not an issue. All 3 agents work for Coldwell banker.... Just like the prior reviews noted. Its a culture at this broker beware. I fired them , found a new broker and a new house with in 2 days at a fair price. with a broker on my side. Buyer beware with these guys... read more

Jennifer Moore is an incredible realtor! We tried a different realtor at another company first, but weren't thrilled. So glad we found Jennifer so she could show us how it's REALLY done. We were purchasing our first home and she was so patient and thorough answering our questions! She really goes an extra 100 miles. She was creative with solving problems and made me feel so comfortable through an intimidating process. Highly recommend!! read more

Obviously friends and family or the agent, some cells wrote glowing reviews. Reality is they put up a façade the agents pretend to show you all that's out there but they do not and they steer you only for the high-end houses so they could line their pockets . If you want to protect your purchasing experience and get what is best, for you do some research, find a real estate company that is actually reputable and a good agent . read more

Thank you Rose and Nate Hadaway for your STELLAR Real Estate Service! We're so grateful our Daughter and Son-in-law sold and bought a home with you and referred us! Buying a home during a Sellers' market can be discouraging and intimidating. But your Mother/Son duo superpowers made this the easiest real estate purchase we've experienced. Both of you took the stress and anxiety out of the transaction. Always being so super responsive via texts, phone calls and emails made us feel like a priority. Thank you for finding us an amazing home under market value in the most beautiful neighborhood! You helped us with an great mortgage broker and super-fast acting lender. We closed escrow in 21 days! We highly recommend Rose and Nate to anyone that is looking for a new home to purchase or to sell! Your commitment to service and excellence was bar none. It was a pleasure working with you both. We can't recommend a team with more knowledge, years of experience and professionalism than the Hadaway Team!! Sincerely, Happy New Homeowners J & C Jones read more

Your experience will vary drastically depending on who you work with. (Some are excellent.) Unfortunately, if you do have an unprofessional agent, don't bother trying to work out the issue with the agent themselves or the manager. They'll reply with hostility and defensiveness. read more

My husband and I worked with two agents with this office June-August 2023. We first worked with Therese Varney (and her partner Lisa) and got into a bad situation where the house we put an offer in at asking (at her suggestion) appraised for $71,000 under and we realized Therese never did comps for the property and we felt it was done intentionally for a higher commission versus incompetence. We were out a lot of time and inspection costs of $1200 plus the appraisal fee of $700. We then spoke to the broker/owner Vita and she told us that they required "additional training" but they had good intentions and offered up a more experienced agent who she described as amazing, Todd Willis. She also offered to pay for the next appraisal cost. We ended up having a negative experience with Todd as well. He was not willing to call a listing agent for us on a house we were interested in when we had an offer open on a much more expensive home. We had to contact the listing agent ourselves to find out more and we ended up pursuing the less expensive home. We believed Todd was focused on his commission and not us. We don't know if this broker pushes commission over client satisfaction but we had bad experiences with two of her agents. Please see detailed reviews for Therese Varney and Todd Willis. read more

Matt Petullo / Coldwell Banker helped sell our home in Benicia and we could not be happier with the job they did. From start to finish, they were on top of every aspect of the process. I'd like to point out that we had already moved away from Benicia, and thus we were unable to visit the property at all. Matt handled all the details, including things that normally the homeowner would be expected to do. He took care of getting property inspections (pre-listing, roof, pest, pool, etc), having the home be power-washed, getting the pool cleaned, etc. He also got us a fantastic deal on staging our home, which surely more than paid for itself. And he, and Coldwell Banker, put together the best listing I could imagine, with fantastic photos of the house along with an amazing video that included aerial drone footage (I've attached a couple of the photos from the listing, and here is the video: https://vimeo.com/478837382). Our house sold within a week of it being listed, and I cannot overstate how happy I am with the job they did. Matt made the whole process be headache free. We were able to sign all but a couple key documents electronically, and Matt continuously provided clear information and updates throughout the process. His communication skills are exemplary. Big thanks to Matt Petullo and Coldwell Banker. What an amazing job they did! read more

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Tyler is the best realtor I've ever dealt with. He is helpful professional and ethical. He helped us sell our family home through covid-19 and on top of that we had to go through probate. The probate was extremely difficult in these times especially with no will or trust.Our lawyer made mistakes throughout the process but Tyler stuck with it and made it all happen. You will never find a better realtor than Tyler Potter. read more

Vita Mangosing is the BEST of the Best in Real Estate professionals. Months after I purchased home she was able to get details handled with the county that were recorded inaccurately. It's all about building personal relationships and trust. Vita has always shinned, going the extra mile. I have had 6 transactions with her, all flawless. read more

Recently I put a house for sale I find realtor on the sells sign on my neighborhood her name is Lory Hammond ,it's best thing I ever done ,she sold my house for good market price without stress then she help me everything she can to making moving easier,very lucky to find somebody Sincere honest u can totally trust and we be come a friend can't asking for more ,highly Recommend To anyone read more

AMY TOUMBS - Buying or selling a home is stressful business, but Amy Toumbs made the process a true pleasure! She's positive, honest and gets things done right away! She truly far exceeded our expectations, following through quickly on every detail, large or small. Amy is so much fun to be around, we hope we get to spend more time with her now that the deal is done. Don't take any chances, call Amy today! read more

Would you like to sell your home quickly and get the best price. Look no further than Amy Toumbs. We call her Amazing Amy because she does so much. Not only will you be hiring Amy but you will also have the benefit of her expert team of professionals. Inspectors, photographer, home stager, handyman, roofer, furnace, chimney, she has great people at very reasonable prices. Amy works hand in hand with you to make sure your house looks it's best. She then markets the home on the internet, flyers, mailings etc. She sold our house above list price in only 10 days. Amy has fantastic communication skills, boundless energy, knows the real estate market very well, has continuous followup, and is an expert in her field. She dedicates herself to making sure her clients are completely 110% satisfied. She is AMAZING AMY. read more

Roberta Deluz is an awful agent. She is patronising and very condescending and only cares for her commission. I am seriously ill therefor potential buyers need to view my home at certain times when i am not receiving treatment. She lies about potential buyers, makes excuses why they haven't turned up, doesn't follow instruction as to times available and her sales skills are basic to say the least. She is very hostile, defensive and very unprofessional. read more

This was my experience with Valerie Bechelli, real estate sales person. I would have rated her at 0 and and added, concerned only for the best interest of herself and her broker. I am an RN so my work ethic is all about caring for people and advocating for their best interest and their concerns. Sales person, it says it in the name, they sell. I just thought my needs and concerns would be a part of the equation. Valerie worked at the time for Coldwell Banker on 1st Street in Benicia. I was hoping to be supported and advised in my best interest. I am an older single woman and was buying my first home. The listing agent for my home was the daughter of Valerie's Broker, at Coldwell Banker on 1st Street in Benicia. Miss Bortolazzo is a young lady. I don't know how many house she has sold, but it felt to me like Valerie was showing her the ropes of selling houses. Mr. Bortolazzo told me that Valerie is his top producer and makes his agency millions of dollars every year. So it made sense if Valerie was training his daughter. I just didn't realize it would be at my expense. It was a nightmare. I felt very confused during the whole process. I also felt sad about being treated so carelessly. I wish I had never met Valerie. I called and emailed Mr. Bortolazzo, the broker several times and he said Valerie had not done anything wrong. He was not helpful or concerned at all about my dissatisfaction. Initially, Valerie told me to look at the home online. I did and I liked it. I wanted to visit and have a tour. Valerie told me that I needed to make an offer on the house, this was before I had even been to the home. She said that the sellers were leaving for Tahoe so time was a big factor. Then when we went to the house after that phone call, she told me that we needed to write a contract that day, stressing again that sellers were leaving for Tahoe in two hours. So, if I liked it, I needed to "get on it. " I did sign the contract, under duress, that day. I admit, I could have said no, but I did sign my name. After being lied to, undermined and harassed, I finally started asking questions and making demands of my own. Valerie didn't like it when I started standing up for myself so she began sending me threatening texts. She said that my 10 pound dog attacked her and said that I was standing there when it happened. First she said my dog jumped on her back and bit her and then she changed her story and said my dog bit her arm. She said she thought she had better to go to the doctor and asked for my dog's rabies record. She was reporting all of this to me, for the first time, two weeks after the last time she had been at my house. None of her accusation was true. She was threatening me. The deal was almost done and I was finally asserting myself and she didn't like it. I was holding my dog or had him in his kennel anytime Valerie was at my house. I was trying to focus on the situation at hand. Not that he would have attacked her if he was out with us. Anyway, It's taken me a year to be able to even start the process of trying to get some restitution and closure, which probably won't happen, but at least I can speak about it. Hopefully no one else will have such a poor experience as my friend and I, who both had Valerie "helping us." Bottom line, I do not recommend her. Valerie was recommended by a friend who ended up firing her. My friend felt like Valerie was just trying to rush her into a home, any home. Unfortunately, Valerie had me in a contract so fast, it was too late to fire her. I didn't exercise my due diligence before trusting this sales person to help me find a home. A home that is now, a year later, having all kinds of problems. The problems that I am having now were all concerns I had brought up several times to Valerie. She always he had an answer for everything and assured me that she knew what she was doing. Yes, she does know what she is doing when it comes to making big money for Coldwell Banker and herself. I bought a $500,000 home and Valerie treated me like it was a bother for her to deal with me. It was obvious that it was just a deal, not a felt obligation to guide me, her client, to the best possible outcome. I had no interaction with her sister Jennifer, so I am not commenting on her. I am a little concerned about Valerie and her family retaliating due to me telling my story. I hope for all concerned that they are above that. read more

Linda came to the rescue again! This time it was a commercial transaction. She never stops! 6:30 p.m. on Friday she was availible to discuss financing options and provide resources to help me buy the property of my dreams. Work with her and you will know why we LOVE her work! A multi talented professional! Linda Daraskavich 707-853-9059. read more

I tried to sell by house via Coldwell Banker in Benicia this year. I do not recommend them to anyone. One of their agents (Peggy Cullivan) was my sell agent. Her knowlege about current real state market in the area is very poor. I recieved several bad advices from her. In most of open houses for my house she was not even there and other agents had no idea how to answer interseted buyers questions. She did not communicated well with buyer agent and cost me a lot of money out of pocket. No advice from her how to improve my house in order to be more atractive to buyers. I ended up not selling my home and took it off the market. When I complaint to her office I received the cold shoulder and no response to my letters or calls. Please be careful with this office and agent. After all it is your house and money and they should earn their commission and not entitle to it. read more

I interviewed six different agents to sell my home, basing my interviews on reviews that I had read. I never regretted my decision to use Jenny Castaneda and Melanie Ross for a second (they work together as a team). Throughout my home selling experience, Jenny and Melanie were responsive, professional, organized, patient, and thorough. They helped me get a good price for my home, and helped me through a seamless negotiation and escrow process. They always made me feel like I was a top priority, and were exceedingly pleasant to work with. I can highly recommend them. read more

Can't say enough good things about Tyler Potter and Matt McNair! Buying and selling can be very stressful. Through both transactions Matt and Tyler helped put us at ease. Keeping us updated regularly and responding to all our questions throughout escrow in a timely manner, helping us understand the process along the way. Matt was on top of showing us listings as soon as they came on the market, Tyler showing our home, having an open house and receiving multiple offers in the first week! Professional, Knowledgeable and friendly. Best team in the business!! read more

Tina Dunkin was amazing she is friendly and makes you feel like family.. Checks on us all the time before and after are house was sold. Was more than a realtor to us she is an amazing friend. She made our transition amazing and easy as possible. read more

Rod Numbla is the most disappointing real estate professional I have ever had the misfortune to work with. He did next to no marketing. During the course of our involvement he was caught several times being less than truthful. When we finally insisted on canceling the listing agreement he actually removed the lock box and left our house key sitting on the front door mat while we were gone from the property over a weekend. Now someone has our house key and we are going to be spending money to have our house re-keyed. read more

Sheri Laurie is an awesome real estate agent. Easy to contact and available to answer your questions. Sheri helped us sell our home and find our dream home. If you are looking for a knowledgeable agent, one who is honest, and has yours best interest at heart, choose Sheri. You will not be disappointed and in the end will feel as though a best friend has helped you through the process. Maureen S. Benicia, CA read more

J. Moore of this office was unresponsive and unprofessional. Through another realtor I put an offer in for a property in Benicia. The Realtor representing me made numerous phone calls to the Coldwell Banker office and sent numerous email to both the agent and the manager of the Benicia office. It took more than a month to get any response at all. I quote: Vickie, I sellers have declined your offer. Thanks, Jennifer read more

Amy Toumbs is simply the best. She really knows real estate, and cares about her clients. We worked with Amy when we sold our home, and it was absolutely the best experience. Her marketing savvy was spot-on, she helped (I mean rolled up her sleeves and really helped) with all of the prep for our property, and provided perfect advice and strategy throughout our sales experience. Our home sold super quickly, and for a great price. Buying or selling a home is stressful, but having Amy in our corner made the anxieties melt away. read more

My Husband and I have been working with Valerie Bechelli, and Jennifer Moore, and we could not be happier with the service we have gotten from both of them! They are both so quick to respond, professional, and just a joy to work with. We are still in the process of buying out new home, and they have given 110% to us! Jennifer even got out of bed one night to show us a listing at 9pm because we wanted to be 100% before putting in an offer. I can not say enough good things about this dynamic duo! I'm sure they amazing for homes everywhere, but if you're looking in Benicia or selling in Benicia, these ladies are your team! read more

This truly is as good as it gets. Buying your first home is a taunting task but Vita at Coldwell Banker made it a happy and relaxing experience. She took care of everything and I MEAN everything. It scares me to think what I would have done without her to guide me through the process. If your looking for a place to call your own in Solano county the staff at Coldwell Banker are the best, why you ask? Because they have Vita! read more

Love, love, love Jennifer Moore! We met at an open house and chatted for about 30 minutes. A year and a half later, I popped in to an open house she was holding. She looked at me and said "I know you". She remembered me from our brief meeting so long ago. We began seriously looking at houses with Jennifer shortly after that, and she was infinitely patient, humorous, informative, honest, creative, reliable, and full of integrity. We love the home she helped us purchase and plan to stay here for the long haul...our one regret is that we can't go house hunting with Jennifer anymore, because we enjoyed it so much. Luckily we are now neighbors and get to see her anyway :). read more

Bob Triglia was great to work with, answered any questions we had immediately, and was right on top of the deal the whole time. We truly had a great home buying experience, and I have no trouble recommending him highly. read more

Jennifer Moore at Coldwell Banker in Benicia is superb. She recently helped me with the purchase of a nice home in Benicia. The transaction had some complicating factors (time sensitive transaction, short sale, VA loan, minor damage that had to be fixed prior to closing, etc.). At every turn, she was "on it," making sure that the transaction did not stall out. She showed great resourcefulness, using her imagination and network to get things done in the shortest time possible. She's also a genuinely nice and decent person -- she didn't even hold it against me when I got short and crabby with her over some stuff that was totally out of her control! Without qualification, I recommend Jennifer Moore as a simply fantastic real estate agent. Thank you Jennifer! read more

I cannot say enough amazing things about Lory Hammond. From the moment we told her we were looking for our first home to the moment we closed she has been exceptional. Lory went above and beyond taking us to countless Open Houses, making competitive offers on homes, answering questions when signing our documents - she was there every step of the way. If you are looking to buy and have a seamless process from start to finish, I highly recommend seeking Lory's assistance. read more

I know many agents here who are wonderful. Sadly I went with the agent whose mailing list I was on even though I should have switched after the first few no-shows without apology or acknowledgement. Kevin Ewers was condescending often when he spoke to us throughout our transaction, and made verbal assurances that were never followed through on. Our conversations varied drastically from what was in the contract. He failed to show for FOUR important appointments including the initial showing of the property and the final "thank you" for your business meeting. His partner, Luis, was excellent and we wish he had taken the lead on this sale. Sadly, when I turned to management to help us resolve at the end, she, too, was not versed in customer service and took two weeks to respond and the response was one of defensiveness and lacked acknowledgement. As a business owner, I cannot imagine treating customers this way, especially those putting an extraordinary amount of money in my pocket. I commend the selling agent Judy Foster for having her colleague's back, showing us the property, ensuring we as buyers had a warranty, and would highly recommend her. I like to respect privacy and this is the FIRST negative review I have EVER written. I am only feeling the need to yelp due to the lack of response after my many attempts seeking an apology and a fair resolution with Kevin and management to no avail. My last conversation over a week ago was, "I will call you right back after speaking with Kevin" and I was assured I'd at least receive an apology for my negative experience. I haven't heard anything. We were treated so horribly and I'm surprised that such a well-established agency couldn't muster up an apology and some sort of resolution. read more

Never, EVER will I send business to these people. Our experience with THREE realtors, YES THREE was the most unprofessional I have ever experienced. Cindy Gigliotti, Debbie McQuilkin and Debbie Fulton need to take training or get out of the business. read more

I was in their office signing some papers and I had my dog in the car with the window down and parked in the shade. The huge lady with the dark hair sitting by the front door actually called the Dog police on me without ever checking with her co-workers. I happened to walk thru when she was bragging about it. Is this how they treat their clients? I think there is something really wrong with that work environment...I would stay away from these people, there are so many realtors why deal with people like that? read more

Tyler potter is a great Realtor who I highly recommend. He is very knowledgeable about the area. He will go the extra mile to find you the right home. read more

Elizabeth Tageson is the best. She was able to do a somewhat non-standard real estate transaction, meeting all of our needs, at a good sales price with complete professionalism, forethought to problems, responsiveness to my husband and I, and general caring. I cannot recommend her highly enough! read more

Mr. Tyler Potter is a bay area real estate expert. He was very knowledgeable and reliable throughout the home search and purchase. He worked very hard with all parties and delivered extraordinary customer service. Beyond that, he was very detail-oriented and reviewed all documents thoroughly and identified key concerns that were in our best interests. I highly recommend him for your residential property needs. read more

Amy Toumbs - agent at Coldwell Banker - Solano Pacific. Before Amy represented us, we had an agent who we had success with before, but this time around he was not interested in writing a serious listing, have a Brokers Tour, nor hold even 1 Open House! Our situation was that we were amiably separating, and I found a great apartment just shortly after putting the house on the market and I had to act fast so I wouldn't lose it, and my wife was just starting escrow on a new house for her and my daughter. We had no interested buyers for 3 weeks from anyone on our 3110 sq ft four bdrm/3 full bath/ Ofc/ 3 car garage with a 630 sq ft solarium in the hills of Benicia. We had a gourmet kitchen with a 6x7 ft one piece granite island, with granite counters and backsplash and recessed lighting, 32 cu ft fridge, double oven, gas stove top with 1000 sq ft Brazilian 1/4 inch Cherrywood flooring. And not one call from anyone after almost 3 weeks. We started to panic, we couldn't afford to move out with no offers and both of us living elsewhere AND still pay the mortgage on the large house. My wife and I decided to make a change in agents. We selected Amy Toumbs on a Monday, she could legally represent us on a Tuesday. On Wednesday and Thursday she added a few staging touches to what we already completed (which were enhancements), scheduled a different photographer, re-wrote our listing so that it was factual, visually descriptive, and inviting. Four days later on Friday we were on the Brokers Tour. That same Sunday Amy held an Open House and.... we received an inquiry on Monday. On Tuesday we received a viable buyer offer. So in a span of 7 days of Amy representing us, we had a solid buyer offer! Amy is such a happy, friendly, positive, extremely energetic, knowledgeable and enthusiastic person that she ran circles around us and swept us off our feet and carried us to the promised land! A viable buyer offer that resulted in our home being sold 25 days later! I also want to emphasize that Amy Toumbs is a sincere, honest individual who worked harder than any of the previous 4 Real Estate Agents that I've experienced. She followed through on any commitment she made and was on time or completed her task often before a deadline. I gaurentee you that if you select Amy to represent you, you will absolutely NOT be disappointed! I urge you that if you are looking for a Real Estate Agent who you can TRUST and will deliver results, Amy Toumbs is your Agent!! read more