I have been cared for by both Dr. Yuan and her PA Samantha and I couldn't be happier with the…read morequality of care they have provided. Samantha has actually come to my home when extra care was called for. They have referred me to specialists in order to determine the exact cause of my ailments. They have been caring for my 95 year old mother for a long time and always take the time to listen to and address her complaints. We feel so fortunate to have found Prospect Internal Medicine.

I read through some of the below reviews though I've only started seeing her since 2019. All of the…read moreinteractions with Dr. Yuan and the PA's have been about as good as I could ask for. I've never had issues with waiting to see the doc and she hasn't ever tried to "hint" at specific medications or programs. I've always had a great experience with her staff as well. Everyone clearly knows what they're doing in the office and I'm able to get appointments when I need them. Dr. Yuan even agreed to see me the day after I'd arrived home from China in Jan 2020. Thankfully no COVID. I'm not sure I could recommend her or her practice more. This isn't some place with 40 doctors where you see a different person every time and that's really beneficial because she's gotten to know who I am, what works for me and what doesn't. I also don't have to talk to a new doctor every time I go.

AVOID AT ALL COSTS. This practice itself is a hot mess. My other doc here left without any notice…read moreto me (she was actually pretty good and I suspect left because of the mess this office and Norton in general is). I was told I could go to this doctor but her wait was for MONTHS and MONTHS. So fine, I wait. Here's the thing though - I needed a refill on my prescription for cholesterol med. CVS needed them to call it in because it didn't transfer from Walgreens. She refused to call it in, saying I'll need to see her first. She recognized I got the earliest appointment (would have to wait 1.5 months without meds, after already waiting 5-6 months just for the privilege of seeing this new doc). --but said she won't refill it until she sees me in mid December. What? It's cholesterol meds, not a controlled substance. I said to her nurse/office staff "So let me get this straight...my doc ditches me with no notice, then you send me to this doc and she says she won't give me a refill that my doc that left me prescribed because HER SCHEDULE is too booked to see me in time?" She replied "Yes". I said don't worry, cancel it. I'm done with location and cancelling with my gyno who is part of this practice too because of this. Shawna Kauffman doesn't care about my health. I don't see why she'd care for yours. This location has been a hassle to deal with since day one. These doctors and their egos - they're going to seriously hurt someone here. I'm so sick of lazy docs that think they're all that. Oh, btw, no one has figured out why I lost almost 50 pounds now (with other health issues). So you think I would be a priority. But no. I go on a long wait list just to get the chance at 20 min (if I'm lucky) appointment. No thanks. I'm done with Norton period. And you should seriously stay away from this doc and that place in general.

I do find it disappointing that the office of Dr Shawna Kauffman sends you away with a referral to…read moreanother Doctor. I had bursitis in my elbow and was so painful and swollen I could not sleep. The girls in office were to setup appointment the following day. I had to call them twice to remind them that I had limited use of my arm, and was still in pain. By closing time they finally called me back and made appointment in a few days. The staff is friendly but when you walk out the door, they have no idea or empathy for your problems.

I cannot say enough good things about the quality of care I have received while a patient of this…read morepractice. This office is filled with knowledgeable and caring professionals who truly try to serve their patients.

During the ten years we lived in southern Indiana, Dr. Mike was our primary care physician. Full…read moreof knowledge and compassion, we had complete trust in him. He never rushed you in your appointment. He also got to know us personally during our office visits. Had we not moved 300 miles away, we would still be patients!

I've had a few bad experiences with doctors where they don't listen to you or take the time to…read moreactually help you out. This place is totally different. I've mostly been to Dr. Busse but I've heard that the other two are just as great. Dr. Busse is excellent. Every time I've gone to get, I've felt like she really listened to me and took my concerns seriously. She also takes her time with each patient and seems to genuinely care about each person. Dr. Busse has also had training in holistic medicine so she can recommend natural and homeopathic remedies for various ailments. I really appreciate that and it came in really handy when I was pregnant and couldn't use a lot of medications. I have really bad allergies and she really helped me manage those when I couldn't use the normal medicines. The only bad thing is that you do sometimes have long waits but that seems to be pretty standard at most doctor's offices.

I hate giving this rating because I've been with my doctor for years, but I was so agitated…read moreyesterday when I left that I was shaking and ready to explode. I had a 2:00 appointment and it was almost 5:00 by the time I left. The receptionist lost my sign in sheet and instead of looking bad, she told the doctor I was late (I was ten minutes early) and then he met with his 3:00 appointment before me. I had to stay though because it's nearly impossible to get a quick reschedule. My doctor was very apologetic, but I don't blame him. That's why they have assistants and receptionists...

Concierge physician. Conveniently located in St. Matthews. Very thorough, and conscientious…read more Excellent bedside manner. Staff very kind. Minimal waiting. Takes a full hour with you at every appointment. Dr.Haney, or Dr. Rueff ( another coincerge MD) available 24/7, 365. No hassle like " regular" offices. Cost very reasonable. Highly recommend.

Dr. Haney is one of the few doctors in the Louisville area that has remained in an independent…read morepractice. Dr. Haney always takes the time to listen to me, and I really think he cares about me as a person. I am confident in his ability to monitor my health and he always tells me what I need to know. Either he or one of the two other physicians in the practice are available 24/7/365 for emergencies, and this practice even follows its patients admitted to Baptist Health-Louisville hospital.

My hunt for a family doctor started in Lexington, but I couldn't find a solid physician who was…read moreboth taking new patients AND had availability in less than 1-2 months. Since I travel to Louisville with moderate frequency, it's no problem to have a doc there. Wait time for new patients was 2 weeks, below average of other places I called. The main thing is that Dr Gilberts took her time and didn't rush me out. We had engaging conversation and she easily established trust. It was frankly the first time I did NOT feel like another faceless copayment. I felt human and like she genuinely cared about the outcome of my health. Needless to say I highly recommend Dr Gilberts and I am excited to have finally located a doctor that understands me. All other neurotic hypochondriac entrepreneurs and professionals will feel right at home, just like me :)

Wise, kind practitioners behind every stethoscope, desk and phone. Couldn't recommend more highly.read more

I have been a patient of Dr. Weiss for several years. From the first time I met her, we…read moreestablished a rapport wherein she really listened to me and my concerns. Fast forward to a catastrophic accident and she was there to walk the extra mile with me. A couple of years later, following a broken elbow, she advised me which ER to visit and then had a back-up plan if they were too busy to see me. Each time I go in for a check-up, she knows me and as we discuss the results of my exams and blood work, she makes sure I understand the significance of any issue. While the Practice is currently associated with Baptist Health, the people in the office have been extremely helpful, courteous, and proactive. My son is now a patient of Dr. Pendleton and is very satisfied with the professionalism shown him.

We've been going to Town Family Doctor for some time. Very conveniently located in Norton Commons,…read morethey offer a complete family service. We get our blood pressure and vitals taken as well as our blood drawn once a year so Dr. Seremet can get the results of how our body is doing and if we are following the right strategies for good health. Their whole system is computerized so you can go online and see your health history, lab results and appointments.

We love Dr Vedad Seremet. He and his son practice together, and we don't have to drive downtown. If…read morewe need to be seen right away, they always can fit us in. We recommend Town Family Doctor for anyone who needs a primary care provider