I'm ashamed to admit that I haven't had a primary care doctor for years…read more I can't recall the last time that I got sick enough to need a doctor, but that doesn't excuse it. So when I was in need of immunizations for an upcoming trip to India, I was in a bind. I called a couple offices under my insurance, and the soonest I could get in as a new patient would be months after my trip. That was the case when I called Norton Community Medical Associates in Mid City Mall too, but the clerk there was able to get me in the following morning due to a cancellation at their sister site on Barret Avenue. And that's how I met Dr. Ana Overley. She was quick and efficient. Chatting with me about my overall health needs, while also getting me what I needed for my trip, which ended up being three vaccinations and some malaria pills. I also appreciate that she didn't redo a bunch of basic dianostic tests and bloodwork that I just had done at my ob/gyn. She just asked that I get a copy and bring the results with the next time I come in. Done. She was easy to talk to and put me at ease. And the staff person, who gave me my shots, also deserves some commendation. I'm not a big fan of needles, and I did not feel the needles go into my arm. Fast and relatively pain-free -- that's what I want when I must get a shot. The office was also immaculately clean. The front desk staff was courteous. I feel better knowing that I now have a primary care office near my home I can rely on.

Dr.Bentley is the best doctor myself and my husband have had. ( besides Dr.Simpson who is no longer…read morethere :( )

I cannot say enough good things about the quality of care I have received while a patient of this…read morepractice. This office is filled with knowledgeable and caring professionals who truly try to serve their patients.

During the ten years we lived in southern Indiana, Dr. Mike was our primary care physician. Full…read moreof knowledge and compassion, we had complete trust in him. He never rushed you in your appointment. He also got to know us personally during our office visits. Had we not moved 300 miles away, we would still be patients!

Exceptional experience. Derby City DPC is what modern medicine should be: efficient, warm, and…read morecompassionate. Dr. Lovelace knows how to make a patient feel valued, spending the time answering my questions and concerns without rushing. The office environment is also warm and inviting. Whether you are young with little health concerns or a higher maintenance patient who is 50+ (me!) the convenience and personal attention you can get in a direct primary care practice like Dr. Lovelace's is very attractive and relatively affordable when you really look at the overall costs. No more booking appointments months in advance, and you can spend more time with your doctor, who can get a better understanding of your medical history and needs.

I was looking for somewhere to get a pre-travel COVID screening test done because all of the local…read morepharmacies were backed up and I was fortunate enough to find Dr. Lovelace and his practice. I was met at my car by staff who was kind, informative, and efficient. She asked where I would be traveling to in order to make sure that I would have the correct test completed. I never had to leave my car! Doctor Lovelace himself came to my car and performed the COVID swab and made sure to answer all of my questions. As someone who works in healthcare myself, I will be adding them to my go-to list of providers. Highly recommend for anything you might need. Be sure to check them out!!

I brought my 8 month in on 4/14 for a suspected right ear infection. Kelli Craig saw him, diagnosed…read morehim with a right ear infection, and prescribed him amoxicillin for 10 days. My 8 month old was still very fussy and pulling at his right ear on Sunday 5/3 so we brought him back in thinking that the medication did not cure his ear infection. He saw Troy Kaiser and he said he still had a right ear infection and called him in cefdinir, which is stronger. I took him in today 5/5 for his 8 month check up and his PCP was angry to learn my son was diagnosed with an ear infection when his ear is perfectly normal, no redness or irritation inside the ear. He had us completely stop the medication. Doctor's are supposed to be trustworthy but always trust your gut and get a second opinion- especially when it comes to giving an 8 month old unnecessary medication for an issue he does not have.

Dr Campisano is the best, the staff are the best as well. They listen to you, are kind,…read moreconsiderate and always make you feel comfortable. The BEST!

I've been seeing Dr. Casey for many years as my GP. She is great--she displays care and empathy,…read morebut is tough when she needs to be. She is great at communicating and keeping me involved in my care. The support staff and other practitioners are also nice, always making it a positive experience.

When I married my husband almost 20 years ago I became a patient of Dr. Nolan. I'd never had a…read moreprimary physician or scheduled annual check-ups. Thankfully I didn't need to visit often and over the years chose to schedule visits with the nurse practitioners. Compared to Dr. Nolan, they spent more time with me and asked questions. As I began visiting other specialtists and their offices, I began to notice a difference in my experience with them - little to no waiting long after my appointment time, helpful office staff, friendly lab technicians, documentation online rather than paper files, cleaner waiting rooms and exam areas. After a terrible experience with the front desk associate, one that resulted in other staff members apologizing for her behavior and me waiting for almost an hour past my appointment, I found another primary physician. A few months later I convinced my husband that his lackluster experience shouldn't be acceptable. He needs regular visits for his medical health and we need a doctor that is attentive. My husband had since left Dr. Nolan. One thing that is consistent with this office is customer service that leaves you wanting more. "Susan" is a long time associate and the face of Dr. Nolan's office. While I'm sure she knows office processes front to back, she doesn't provide an upbeat, friendly presence to patients signing in. Her phone skills are the same. If you have a long-standing relationship with Dr. Nolan, I understand staying with what you know. If you're looking for a new primary physician for yourself or family, I'd continue searching for other recommendations.

Very helpful front desk and Physician Assistants. Have been a patient there for many years and…read morewould not go elsewhere.

Spent 3 hours here. Waited in a waiting room with nobody else waiting for over an hour, waited in…read morethe room I got called back into for over 2 hours in total. This was not due to a high volume of patients. After being sick for a week without improving they give me a flu and covid test (that they charged $500 for) and say just take some mucinex and go home basically. For this I received a bill totaling over $1,100. Unethical and should be illegal.

In & out in less than an hour. Front desk reception wasn't great, but otherwise everything pretty…read morestandard. Apparently they have an option for online check-in beforehand.

Concierge physician. Conveniently located in St. Matthews. Very thorough, and conscientious…read more Excellent bedside manner. Staff very kind. Minimal waiting. Takes a full hour with you at every appointment. Dr.Haney, or Dr. Rueff ( another coincerge MD) available 24/7, 365. No hassle like " regular" offices. Cost very reasonable. Highly recommend.

Dr. Haney is one of the few doctors in the Louisville area that has remained in an independent…read morepractice. Dr. Haney always takes the time to listen to me, and I really think he cares about me as a person. I am confident in his ability to monitor my health and he always tells me what I need to know. Either he or one of the two other physicians in the practice are available 24/7/365 for emergencies, and this practice even follows its patients admitted to Baptist Health-Louisville hospital.