My son and three friends planned to lease an apartment here on individual leases. When one friend…read moredropped out, the property management company filled that bedroom with someone they chose. We had no choice. Within the first two days of this new tenant moving in, I called management to report: Smoking in the unit by their chosen occupant Friends of their chosen occupant coming over and smoking and drinking and noise violations Behavior that was clearly likely to cause damage I'm a landlord myself and know they could have issued a 48-hour notice to enter and inspect. They refused to do so. Fast forward: now there is damage, and all of the tenants -- including my son, who did nothing wrong -- are being charged a portion of the costs caused by this person and his friends we had no say in approving. On top of that, we are being charged $500 per person to move the non-offending tenants out. We still don't even know the full amount we'll be billed for damages. Meanwhile, this tenant or his friends have also stolen from the other occupants. My son finally had to remove his kitchen items and stop cooking because of theft. In my opinion, the property management company was negligent in refusing to follow up on complaints that started within 48 hours of move-in. Their lease may protect them, but it leaves responsible tenants and their families stuck with the bill. I would urge anyone considering renting here to be aware of how little support you may receive when serious problems arise.

I have lived at the retreat for 2 years now. I would say the layout, the set up, the amenities and…read moreall that are good. However when it comes to signing leases and rent rates they are unfair and will trap you. I understand that students when signing a lease need to commit to that but, life happens. When I first moved to the retreat I had random roommates. They were absolutely horrible to me. I was being harassed and didn't even want to go home. I went to the leasing office about this situation and they told the only way they could help is if I paid a $250 transfer unit fee. To me that was a slap in the face, because all you're telling me is you don't care about the safety of your residents. The second situation was they make it nearly impossible for you to break your lease or give it to someone else. To give someone your lease it's $500 and to break your lease you have to pay every months of rent you won't be living there. I tried to break my lease due to a family emergency and they told me I was going to have to pay $5000 dollars. NEVER have i experienced such a thing. We are college students, what makes you think we can just pay $5000. That's ridiculous. Even when it comes to rates. They email or text us all the time to resign and get good rates. I did this and a month later they dropped the rates even lower for new residents. I just think that's unfair to the people who have renewed and stayed. I just wish they would be more understanding and not make everything we do cost money.

This apartment complex has been the best hone over the last three years. The employees are helpful…read moreand the facilities are excellent. I highly recommend for students in the area.

First overall, not bad. Front desk team/office are great. But to be honest everything else is not…read more The kitchen is quite small and every appliance is outdated, doesn't work very well and is dirty even when you clean it. Maintenance is meh at best, they work on it soon after you place the request but then they take a while to get it finished. The last straw for me was when our AC/Heating went out. Only then provided us with a super small AC unit (seen in pic) that's super loud and barely keeps the apartment at 71. Then when maintenance came and checked it out, turns out our unit has been broken for over 4 months! And our high electricity bill was over 400$ a MONTH for those 4ish months because of that broken unit!!! Went to the front desk to ask for compensation, as it was not our fault for the unit being broken, but they provided us with an email for the area manager, not even a phone number!!!! No compensation has been provided for this and plenty of my money is now wasted. The Grove was okay but now my money is lost .

Thank you for developing the Cosmic Crisp apple my new favorite, hat's off to you geniuses. :0)read more

high tuition prices yet low quality. Even their parking tickets are $150. For broke college…read morestudent? Highway robbery. Go to University of Idaho instead!

I'm surprised there aren't more positive reviews for Wil-Ru; after all, the management here is…read moregreat, the apartments are quite affordable, and they are close to campus. The manager, Pam, is super nice and gets back to you quickly, and she is very understanding and willing to work with you. The apartments are a little old but well maintained, and they are spacious. Having a bus stop nearby is really convenient for getting to campus quickly, and it's great to have the option of walking to campus if needed (only about 20 minutes, which makes for a great stroll in the morning). I wish I would have known about Wil-Ru sooner so I could have moved here instead of living in the student dorms while in college!

I have lived in a few different units at WilRu for around 5 years. The apartments have all been…read moreaffordable and in decent shape. The quality of the units is on the more thrifty side of things, so there will be noise and the occasional repair required, but management is reasonably understanding and quick to address any issues I have brought up. Nancy in particular (the manager) has always taken care of any issues for me, and she's a big part of why I've continued to live in this complex. She is friendly and fair, and I couldn't ask for more out of the manager. I have lived in apartments in Richland, WA and Goleta, CA where I felt like a number on a spreadsheet and a check to cash every month to the renters, but here I feel the complete opposite largely because of Nancy. I'd also like to mention that I have interacted with Cindy (the owner) and Tony (maintenance), and both have been polite and professional. I had a few minor issues after moving into a larger unit (two dead outlets, a jammed front door lock, a broken window latch), and Tony fixed them all the day after I put in a maintenance request and in less than an hour in the unit to boot.

Pimlico Apartments and DABCO employees truly care about residents' wellbeing - our family of three…read moreexperienced exceptional kindness during crisis! When black mold forced our sudden evacuation, Brodie and Russell selflessly helped move our belongings to a temporary apartment - on a cold, rainy Sunday beyond regular hours! Their dedication warmed our hearts. We didn't know where we were going to spend Xmas, but Brodie and Russell even moved our presents to the temporary housing so our nine month old infant could have a warm and safe first Xmas. They saved the day! Abbea in maintenance meticulously addressed the issue, explaining Pimlico's thorough solution: installing new windows in our bedroom - her transparency reassured us. Amanda and Terri in the front office provided efficient, friendly support throughout. Pimlico Apartments' compassionate response turned a stressful ordeal into a testament of their outstanding character - highly recommend.

At maple valley apartments they charged me for a screen door that was already messed up when I got…read morethe apartment and then when I called them, they offered to refund me 50% of the charge. They put in my address wrong and the check for the screen door bounced back then they sent me on a wild goose chase around Pullman trying to find where to pick the check up from. I was told two different locations and then told to wait 30 minutes because the manager with my check was not actually where they said she was and ended up returning to the location I was at in the first place. Like I don't have things to do ?!!! They are the ones who told me I could come pick it up and they are the ones who messed up the address in the first place. Terrible.

I've tried to text them multiple times to ask a few questions about various things. The 1st was…read moresetting up auto pay through my bank. No response. I texted to ask about removing a service we needed clarification on (waiver of liability insurance) for $15 a month, no answer. They charge about $100 on top of rent in water, electricity and what they call a "co-service billing fee". It seems that is the charge for them to split the bills and send me my portion. WOW. I'm really nervous when our lease has expired with reading the issues with that.

If there was a 0 Star rating that is what I would select. Do not live at the Grove! They tell you a…read morerent is a certain number and when you go to pay it's at least $150 more than what's on the lease you sign. Also don't leave your trash out if you live on the top floor because the trash service you pay $10 extra for doesn't pick it up, and then the Grove will charge you 25$ per bag that the service you payed extra for didnt pick up. They will try to get as a much money out of you as possible and will have terrible communication with you. I would recommend going through Palouse Properties and try to avoid the Grove at all costs.