I cannot put into words how disappointing this experience was. There was the initial meeting (aka…read morethe sales pitch) where David stated he is always on time and always cheaper than everyone. He quoted $1600 to run water lines from a soon to be installed water heater. I had a small project at another house that needed to be done first. Two visits from quality. The first David was an hour and a half late. Showed up and looked, quoted $250-270 and left but first made the comment he would count the visit as a free estimate. I had no reason to believe it wasn't a free estimate as all plumbers give that. Then the second visit, again over an hour and a half late, I text and asked when I could expect them. I was told one of his workers should have been here already. No notice, no update and certainly not notified this random stranger would be appearing at my door. Job was completed and the price tag went up. AFTER the fact I was notified. This morning I was supposed to have the original desperately needed plumbing completed. (It's been scheduled two weeks). I get a message saying he forgot to add in $180 For an install of the water heater. Then he tells me he can't remember job after job because he has so many. Before I can answer his barrage of text defending himself and explaining how his mistake yet again couldn't possibly be his fault, he left us hanging saying to go find another plumber. I hadn't said a word at this point other than questioning the charge. The comical part of all of this is that I live in Pulaski. My very first contact with him was asking if he serviced Pulaski. His answer? Yes. In his text rant today he advised I was pulling him 45 minutes out of his service area to give an estimate and because of that I should be grateful because he'd saved me money. My husband text him this morning from a different number and asked him if he serviced Pulaski... once again "yes". Which is it? Yes or no lol. (this portion of my review which was an opinion as opposed to facts as the rest of my review entails has been removed after receiving a threatening letter from a Blacksburg attorney representing David insisting I remove my negative comment. As David indicated this is a review site that he subscribed to and I am in fact giving a review. The service was not great and therefore the review reflects that. My response to his response: Regarding his response, since he chose to "out" me and call me by full name, something protected by this very site, I will respond to his claims. David never did any of the work for me. He sent over an unlicensed employee that earned wages of $14/hr. His claim of me only paying $300 for six hours (hours are not correct) seems substantial vs the $84 he would pay his employee for this same time period. He claimed I was so satisfied that I asked for other work. In fact the only other project we had discussed was on 9/12/2019. Two months before the single service provided was performed. I did in fact ask the gentleman that helped us if he was licensed if HE would consider further work, not David. David stated he never refused me any work when his exact text message was "Pulaski is a very long way from my service area. I spent over 45 minutes driving out to your location. I spent over an hour giving you a free estimate which I normally do not do. Then I spent another 45 minutes driving back to my main service area. I have already saved you money. I would like you to go ahead and find another plumber. Tried to add money to the estimate that was not written up: not only did David tell me it was absolutely necessary to get a water heater but told me for $1600 he would attach multiple lines to it to plumb a new bathroom. He told me to purchase a rheem performance 40 gallon water heater in the amount of $364. Not only did I purchase this by his direction but an additional $400 in supplies to complete the discussed projects.ordered .payed for. and waiting for the plumber that never came. David commented that my comments hurt him deeply. I assure everyone reading this that being promised punctuality always and told he always sticks to his quotes and then being left hanging multiple times, multiple quote changes and ultimately searching for a new plumber hurt me. An apology, a compromise or anything else that one could have expected from the "best plumber" could have left a better taste in this reviewers mouth but the facts stand. David chose to take a legal response.

David was able to schedule a shower repair on short notice, saving me from not having a working…read moreshower for my mother-in-law over Thanksgiving. His associate had to do more work than anticipated when there was no access panel and the wrong (non-copper) piping. David came to the house from an emergency plumbing job to ensure that I got to a work meeting on time. I had a great experience with Quality Plumbing Services.

I called Ridgeway plumbing with a non-emergency issue. I spoke with a knowledgeable person who set…read morean appointment for the following day. The plumber arrived approximately 30 minutes after he phoned to say he was coming. They did an excellent job. They had the needed parts on the truck. The charge was reasonable. I will call them again the next time I have plumbing problems.

Don't call these guys. They are overpriced and do NOT get the job done. I had a clog at a property…read moreand they came out, said it would cost $200-300 up front to "use a machine" and depending on which size machine they'd have a better idea. Then some bs fees for "toilet repositioning" and all this crap. Paid $370, clog was not fixed and then when I called back and asked them to come back out and fix it, he wanted to charge another $300 for "sending a guy to use the machine". Whatever you do, don't trust these guys. Just another service industry failure and horrible business people/person. Miserable experience, crooks and just terrible at their jobs. Go with Collier Services. They were quick, efficient and much cheaper. Disgusts me that these types of people exist at Ridgeway.

Very kind and they were fast in responding/helping. Jeff was great and helped fix the issuesread more

These guys are very prompt and responsive, which I appreciate. I had them install a water softener…read morefor our house and paid them a good bit to do so. I think $500 just for the install. They were here a while, I figured they earned it. A month or so later we realize the water softener wasn't working. Called them and they promptly and politely came right back out, did some stuff but couldn't figure out the problem. They then advised that I review the owner's manual to figure it out. Thus, after paying $500 for the install, it's not working properly and they recommend I do it myself. Prior to the water softener install, they installed a new water heater promptly and we've had no issues with it. Moral of the story: if you've got simple plumbing needs, these guys are probably just fine. If your need is less than routine, I would use someone else.