Collier services has quickly and expertly completed two projects for us - One replaced a bathtub…read morefaucet in a difficult location, the other moved the washing machine plumbing so that we could be compliant with our area's electrical code. Their service is friendly and professional and very highly recommended! Thanks especially to Elijah for his expert work in our home!

Horrible customer service. I was planning on getting my plumbing fixed by them but because I did…read morenot have the money that day they lied and said I refused to sign my estimate and also said they didn't like the conditions of my house with having no heating so they could not provide me services. That's crazy.

We could not ask for a better Plumbing business. Justin is always quick to respond and will always…read morehave options on hand, so we have the correct information. This company works effectively and efficiently. We have been customers for years and will continue to support!

Great service, responded quickly on a weekend call we would definitely use again. The job was…read morethoroughly explained to us.

they were prompt , very friendly , got right on the job ! I would highly recommend them if you…read morehave septic problems. very satisfied. They were very reasonably priced as well.

Excellent in every way! Great service with friendly and efficient people. Very reasonable price…read morewith clean and well maintained product. I needed a unit at a jobsite and the next morning it was in place!

I had contacted EVERY well driller in a 100 mile radius and Haynes was the final one on my list. No…read moreone had the experience to come put in a well on a mountain side. He did not even hesitate and to see the well truck in its spot to dig the well was incredible to say the least! He got water when other companies said it could not be done and he did not charge me an insane price. Professional, communication was great, and Dallas is simply amazing in his craft! I thought I would never have water but thanks to Haynes I can rest easy. Side note: Tory is just as amazing as Dallas is! Thank you for the great service!!

Horrible Operation (price, quality of workmanship improper install, overcharging, and unneeded…read moreequipment) unfortunately. We paid $12 grand for all new equipment and install - we found out not that long after (we had no water and had to call a well specialist through American Homeshield) that they not only sold us equipment we didn't need (to the tune of $5k) but also installed a USED tank (said it was NEW) and improperly installed our system, leaving wires exposed which ended up drying the system AND we found the bladder was bad in the tank. We should have gotten 10-15 years out of our investment, instead we got less than 3, and had to pay an additional $4k for their shoddy work. On top of that, when they did initial install, they left a HUGE mess, which cost us even more time to clean up both in and out of our house, including haul away fees for the old equipment they dumped in our yard and left there. Would NOT recommend....EVER.

While this plumber is personable and friendly, our overall experience was frustrating and…read moredisappointing -- and ultimately had serious consequences for our family's recovery after Hurricane Helene. We first worked with him to install whole-house water filters and replacement of a bladder tank. Before that job even began, I had to follow up twice just to get pricing. During the repair, he informed us he didn't have the funds to purchase the necessary parts and asked us to front the money for parts. We were happy to oblige and sent the payment immediately. He assured us that he only purchases from professional plumbing suppliers that offer warranties -- but he later bought the equipment from Home Depot, which does not offer any such warranty. He also left the packaging and trash behind on our property and never returned to dispose of it. Upon installation of the filters, we began to experience issues within 4 days, he was kind enough to come out but ultimately the water filters do not work whatsoever. Following the repair, we asked him to provide a written estimate for FEMA, as required for our disaster relief claim. Again, I had to follow up multiple times just to receive the estimate. Once submitted in March, FEMA made several attempts in June and July to contact him for verification -- all of which went unanswered. We spoke with him in person at a community event during that time, and he smiled and told us he'd be happy to help "when FEMA calls" -- unaware they already had. Despite further follow-ups from me via text, he still never returned their calls despite promising to. Because of this, FEMA placed our appeal on hold and is now requiring us to obtain new estimates -- restarting the 60-day timeline. As of this week (nearly 6 weeks after FEMA initially contacted him) , I messaged him to update him that FEMA was requiring us to start over since he hasn't follow up. He wrote back and said he had just called them and they would call him back. I called FEMA to verify the next step and was told that he called but didn't have the estimates in front of him to verify and that it would be up to him to call back. I immediately followed up with him via text. It has been over 72 hours and we haven't heard back. We had previously recommended him to friends because of his friendly demeanor, but we can no longer do so. While we always want to support small, local businesses, this experience revealed a consistent pattern of poor communication, unfulfilled promises, and a lack of professional accountability -- and it has had real, ongoing consequences for our family.

Mr. DeAtley was professional, courteous, and made corrections as needed until what I wanted for my…read morefamily's shower was what we wanted. I would recommend him for anything from a clogged out drain pipe to shower installations/modifications. Real easy to communicate with during the project I hired him to do. Gave us an estimate on the spot.

I had an emergency problem and they were at my home within a couple of hours and quickly solved my…read moreproblem. Total reliability and professionalism!

Two months ago, we had a septic tank emergency at one of our rental cottages on Claytor Lake...on a…read moreSaturday afternoon...with a house full of renters, no less. I immediately googled 'septic service' and dialed the top five listings in order. All straight to voicemail at that hour. Only one bothered to call back: Mrs Horton, the owner of NRV Septic. She called an hour after my call to apologize for not being able to send a crew out that day, as they were already booked up, but she could send one out Sunday morning if I didn't get another company to come on Saturday. Without hesitation, I said, 'Yes!' Sure enough, the next day, her crew of Fred & Laura showed up at 9am--polite, friendly, & ready to work. They fixed the issue promptly, patiently answering my questions as I watched them work. They did such a great job I've used them to fix an issue at our other rental cottage, and plan to use them at our own house, when the septic tank needs pumping. They must be doing well; they're based in Pulaski, but have recently expanded their service area to include Blacksburg & Christiansburg. We'll continue to rely on them in the future. PS: I never heard back from the other four outfits I called that day....

I cannot put into words how disappointing this experience was. There was the initial meeting (aka…read morethe sales pitch) where David stated he is always on time and always cheaper than everyone. He quoted $1600 to run water lines from a soon to be installed water heater. I had a small project at another house that needed to be done first. Two visits from quality. The first David was an hour and a half late. Showed up and looked, quoted $250-270 and left but first made the comment he would count the visit as a free estimate. I had no reason to believe it wasn't a free estimate as all plumbers give that. Then the second visit, again over an hour and a half late, I text and asked when I could expect them. I was told one of his workers should have been here already. No notice, no update and certainly not notified this random stranger would be appearing at my door. Job was completed and the price tag went up. AFTER the fact I was notified. This morning I was supposed to have the original desperately needed plumbing completed. (It's been scheduled two weeks). I get a message saying he forgot to add in $180 For an install of the water heater. Then he tells me he can't remember job after job because he has so many. Before I can answer his barrage of text defending himself and explaining how his mistake yet again couldn't possibly be his fault, he left us hanging saying to go find another plumber. I hadn't said a word at this point other than questioning the charge. The comical part of all of this is that I live in Pulaski. My very first contact with him was asking if he serviced Pulaski. His answer? Yes. In his text rant today he advised I was pulling him 45 minutes out of his service area to give an estimate and because of that I should be grateful because he'd saved me money. My husband text him this morning from a different number and asked him if he serviced Pulaski... once again "yes". Which is it? Yes or no lol. (this portion of my review which was an opinion as opposed to facts as the rest of my review entails has been removed after receiving a threatening letter from a Blacksburg attorney representing David insisting I remove my negative comment. As David indicated this is a review site that he subscribed to and I am in fact giving a review. The service was not great and therefore the review reflects that. My response to his response: Regarding his response, since he chose to "out" me and call me by full name, something protected by this very site, I will respond to his claims. David never did any of the work for me. He sent over an unlicensed employee that earned wages of $14/hr. His claim of me only paying $300 for six hours (hours are not correct) seems substantial vs the $84 he would pay his employee for this same time period. He claimed I was so satisfied that I asked for other work. In fact the only other project we had discussed was on 9/12/2019. Two months before the single service provided was performed. I did in fact ask the gentleman that helped us if he was licensed if HE would consider further work, not David. David stated he never refused me any work when his exact text message was "Pulaski is a very long way from my service area. I spent over 45 minutes driving out to your location. I spent over an hour giving you a free estimate which I normally do not do. Then I spent another 45 minutes driving back to my main service area. I have already saved you money. I would like you to go ahead and find another plumber. Tried to add money to the estimate that was not written up: not only did David tell me it was absolutely necessary to get a water heater but told me for $1600 he would attach multiple lines to it to plumb a new bathroom. He told me to purchase a rheem performance 40 gallon water heater in the amount of $364. Not only did I purchase this by his direction but an additional $400 in supplies to complete the discussed projects.ordered .payed for. and waiting for the plumber that never came. David commented that my comments hurt him deeply. I assure everyone reading this that being promised punctuality always and told he always sticks to his quotes and then being left hanging multiple times, multiple quote changes and ultimately searching for a new plumber hurt me. An apology, a compromise or anything else that one could have expected from the "best plumber" could have left a better taste in this reviewers mouth but the facts stand. David chose to take a legal response.

David was able to schedule a shower repair on short notice, saving me from not having a working…read moreshower for my mother-in-law over Thanksgiving. His associate had to do more work than anticipated when there was no access panel and the wrong (non-copper) piping. David came to the house from an emergency plumbing job to ensure that I got to a work meeting on time. I had a great experience with Quality Plumbing Services.

Great company. I have had them install new units at a couple houses over the years and also have…read morehad them work on units and they always do a great job. From the office to the technicians in the field, they are all extremely friendly and helpful. Will definitely continue to use them.

Didn't ask what kind of unit (R22) I had, and after charge for the visit I was told that the…read morecompany doesn't stock the Freon, I just called another company I had called in the past and they don't have a problem obtaining the Freon as before; so I was just charged $79 to be told that I would eventually need a new AC - which they would be more than happy to charge thousands to replace!