Consumers be WARNED of Deception! Capstone is the true definition of "over promising an EXTREMELY…read moreunder delivering ". ZERO TRANSPARENCY! We had multiple conversations with the owner, Derek May, prior to signing a contract to start working with on October 15, 2023. Not even a week into our contract, we noticed a lot of discrepancies in what was not only discussed in our multiple meetings and emails, but also was noted in the contract. First, even though our contract started on October 15, capstone charged us for the entire month of October, instead of pro rating the month of October. When questioned, Mr. May sent us one of his disrespectful and demeaning emails, telling us that he started working for our community way before then!!! Soon after, we were also told by Capstone that although they were our property management company, they will NOT be assisting nor facilitating in any way, form or shape in our annual meeting. Again, that was never disclosed to us, in any of the meetings, nor stated in the contract. They suggested that if we needed any assistance, we could "hire their parliamentarian for an hourly rate and ask him to assist us". In all the 25 years of working with management companies, we have never had to look for a place for a meeting, nor conduct the annual meeting without the assistance of the management company. That's what they get paid for. It's part of their responsibility. First time ever.
Derek May sent out our governing documents for the annual meeting not according to our bylaws, and when we approached and asked for correction, he once again responded with disrespectful and demeaning emails and sounded as though he knew every single bylaw there is. We were happy when his own parliamentarian set the record straight and confirmed that the documentations Mr. May had sent out were in fact incomplete. But of course, he still charged our bank account for hundreds of dollars for his services, only for the board members to have to reprint and mail out another set of correct documents to the homeowners, at an additional cost beyond our budget. We had multiple questions on our financial report, but all of our emails went unanswered, and to this day, we still don't have clarifications on those discrepancies. If we had ANY questions, instead of showing TRANSPARENCY and answering our questions, Derek May told us "Capstone is not the right fit for Mill Pond ", and the case was closed!
He finally and officially resigned only after a month and half! And we never got our answers. Apparently, he's not used to board members asking questions about their finances. RED FLAG.
In Dec 2023, we had already found a wonderful management company and our contract with the new Mgmt company started on January 1, 2024. As we started getting our bills in January, we realized that NONE of our bills had been paid by Capstone since November. None whatsoever. Our phone bill, our Waste Management bill, our Landscaping bill (which we had to pay $150 late fee, to name a few. (All documents, and past due bills are available for proof) Worst of all, Capstone had received the "shut off notice" by Duke Energy in their office, (documents available as well) but they never even troubled themselves to let us know. As a result, Duke Energy shut the power off in our buildings in Mid-January, resulting in complete blackout in our community! An experience that's never happened in the history of Mill Pond at Brooks Landing, in all the 25 years of this community.
The president of the HOA had to call Duke Energy and make the payment on her credit card to get the power back on, as it was the weekend and an emergency. This was all due to all the shortcomings and negligence of Capstone Realty and consultant, and lack of professionalism to take care of what was their responsibility, as they were still paid for, for the month of December, but they did absolutely nothing, except for collecting our dues.
By far, hands down, the WORST management company this community has had the displeasure of working with.
