My brother and I rent from them atm and it's been a headache. The house had some issues we didn't…read moreknow about till after we'd moved in, and it has been difficult getting the necessary repairs done. In fact, a friend of ours had to caulk the tub for us. We pay our rent on time every month but are treated like HUD/Section 8 recipients by Baldwin Property as they put us through an inspection of the house while we are living in it. What an invasion of privacy! We definitely will not renew the lease and can't wait for it to expire.

I am writing to express my dissatisfaction with T.E. Johnson and Son as the property management…read morecompany for my residence. My rent has increased by 35% three years ago, yet my living conditions have not improved. I lack proper lighting in my bedroom and have had to rely heavily on my mobile phone for light. Despite submitting multiple work orders, none of my repair requests have been addressed. This level of service is unacceptable. I require immediate action on these issues. I am forced to give T.E. a 1 RT

We were in a tough position my husband's father passed way. They were patient and worked with us to…read moreget everything together. Thank you

We have paid our rent on time every month. We received notice that we needed to vacate because the…read moreowner is selling and we needed to be out on a certain date. We attempted to work with this company considering we have children and have to move a home in the matter of 2 months. We are now looking and most places are first come first serve. We asked if we find a place would they let us out of our lease early since Jordan advised us that the owner needed us out so they can start renovations on the home to sell it they said no. This rental company refuses to work with us. We asked to speak to a supervisor we cannot have a supervisors number, we asked for a supervisor to call us back and are told they will have a sit down with the owner and let us know. What place NEVER has a available supervisor? Then upon moving out we contacted the company again about when we could expect our deposit back since we were forced to pay rent in 2 different homes for a month. My husband was getting the run around by the guy in the phone. So I took over the call and expressed since they were in a hurry for us to vacate so they could start renovations why are we not getting a answer on when we can expect them to do the move out walk through so we can have our deposit. Out he huffed on the phone because id assume answering questions like this goes above his pay grade and and as he stated he didn't expect the call to be more then one person. I asked for a supervisor yet again. Jordan gets on the call and gives us no answers, gives me the run around and will not tell me when they will get the walk through done to rufund us our deposit after previously telling us they need us out because they need to get in and do renovations but there is no sense of urgency when it comes to doing the walk through to refund us our deposit. This company is a scam. We dealt with a broken AC , that the owner refused to replace. The owner was told by 2 different companies on 2 separate occasions that the AC was bad on one occasion the AC tech advised me that our electric bill was high because the AC unit was struggling to cool the house and needed to be replaced (after the AC flooded the house) This is terrible customer service and now looking at the other reviews on here it makes sense. Please do not rent from this company. It is terrible.Do NOT

This is the worst Real Estate management or rather non management Co. I have ever seen. The basic…read moretasks of managing a complex like cleaning out gutters or trimming trees overwhelms them . Stay away if you value your sanity

They are responsive when they want to be and unresponsive when they don't. Courteous when it is…read morebeneficial and dismissive when there is an issue. Warning to anyone that can't afford to have a month's rent drawn from their bank account after tenancy ends, if you don't go and cancel the auto-pay, even after the tenancy ends, they will withdraw the money anyway and the minimum time for a refund is 20 days. Even if you have cancelled it, confirm with your broker/realtor that it has registered on their end. This is the second issue that has shown up with their payment system. Be aware that the auto-pay has also failed before, they have sent a notice that their system was having issues, and you need to contact them to remove any late fee that they add to it so that you don't automatically get charged. Maintenance issues are often not handled in a timely manner. There is still leaking water to the end of the tenancy from it not being fixed, and the first leaking faucet issue took months to get anyone to look at it. First documentation in the portal is in February 2021, still being addressed in April 2021 according to the portal, and starting October 2021 the issue is still present. The plumber gave information that the water pressure was too high and that it was likely to cause further issues, and it was never resolved despite this and did cause other issues that have yet to be fixed months later. Some of the correspondence isn't in their portal but instead in a previous roommate's emails for most of my personal situation, so please be aware that it is best to put in any issues through their portal so that record is easily maintained, but enough is there to show that the problem existed for months. They were very friendly at first. The response I got when I asked who you can speak to in order to resolve issues was "Me" followed by the broker/realtor's contact information. They absolutely refuse to give any other contact information. Perhaps there is absolutely no one else that could resolve the issue, but I am entirely dissatisfied with how questions have been answered, and it took pushing harder and harder to get anywhere. I'm sure they feel that I'm a "Karen" because they withdrew a month's rent because it is the tenants responsibility, apparently, to manage APS Realty Group's web-portal despite the tenancy having already ended. However I find this to be an entirely dissatisfactory resolution, and still haven't had anyone answer where the tenant is informed that rent will be withdrawn after tenancy if they don't cancel things in APS's own system after tenancy ends. Perhaps this is standard practice and I'm simply ignorant of how it works, but the information is there for you to make your own decisions.

From the owner: Winston Salem Real Estate & Winston Salem Property Managementread more

Take some time and read the prior reviews. Nothing has changed. Non-responsive and fails to offer…read moresolutions when problems arise.

This company has extremely poor communication and virtually no customer service. It does not…read morerespond to emails or calls to issues and concerns. I have had to make complaints to the City of Winston-Salem, NC Real Estate Commission and to the BBB on the business and now I am sharing my experience on Yelp to help others. The business needs to improve its customer service and communication - until it does, I would highly recommend that you avoid doing business with Messick Properties Group.

AVOID. They are liars and thieves. They are known for keeping your security deposit, no matter what…read morecondition you leave the house in. They send really sketchy people over. I told the plumber I needed to use the bathroom, and I LOCKED the door. Plumber burst into the bathroom while I was sitting on the toilet! WTAF?!?! I called about dead trees on the property, I emailed, called again: NOTHING. When my neighbor called a week later, they sent people to remove one dead tree, and only one. The appliances are 4th rate, like the fans in the kitchen and bathroom don't really work. They refused to put railings on the stairs. The communication with them (when they respond) is very threatening! It's been a horrible experience. He reneged on my yearly lease, using disappearing emails - because he knows he's a liar and a thief. Why else would he use emails that vanish?? He knows he's a liar and a thief. He charges $200 a month for my rent to come through their portal - nothing could be more convenient for them, but they are greedy bullies. I've been an easy tenant, but he's been nothing but rude and greedy. I'm sorry I ignored the other bad reviews - which seem to disappear like his emails haha! TLDR avoid them like the plague! Which they might give you, because they refuse to wear masks in my home, despite my being disabled.

I've lived in an apartment by Ogburn for almost 2 years and I've never had a problem with the…read morecompany. You can pay your rent easily through the online portal, which I do automatically, and anytime there has been a problem, they've sent someone to fix it right away. The staff at the office have always been friendly, and the apartments are definitely on the lower end of cost for what they offer.

This HOA is the worst!! Never answers calls or messages and nothing is done to keep the outside…read moreproperty request sent to them but they go up on their membership monthly fees!!

Consumers be WARNED of Deception! Capstone is the true definition of "over promising an EXTREMELY…read moreunder delivering ". ZERO TRANSPARENCY! We had multiple conversations with the owner, Derek May, prior to signing a contract to start working with on October 15, 2023. Not even a week into our contract, we noticed a lot of discrepancies in what was not only discussed in our multiple meetings and emails, but also was noted in the contract. First, even though our contract started on October 15, capstone charged us for the entire month of October, instead of pro rating the month of October. When questioned, Mr. May sent us one of his disrespectful and demeaning emails, telling us that he started working for our community way before then!!! Soon after, we were also told by Capstone that although they were our property management company, they will NOT be assisting nor facilitating in any way, form or shape in our annual meeting. Again, that was never disclosed to us, in any of the meetings, nor stated in the contract. They suggested that if we needed any assistance, we could "hire their parliamentarian for an hourly rate and ask him to assist us". In all the 25 years of working with management companies, we have never had to look for a place for a meeting, nor conduct the annual meeting without the assistance of the management company. That's what they get paid for. It's part of their responsibility. First time ever. Derek May sent out our governing documents for the annual meeting not according to our bylaws, and when we approached and asked for correction, he once again responded with disrespectful and demeaning emails and sounded as though he knew every single bylaw there is. We were happy when his own parliamentarian set the record straight and confirmed that the documentations Mr. May had sent out were in fact incomplete. But of course, he still charged our bank account for hundreds of dollars for his services, only for the board members to have to reprint and mail out another set of correct documents to the homeowners, at an additional cost beyond our budget. We had multiple questions on our financial report, but all of our emails went unanswered, and to this day, we still don't have clarifications on those discrepancies. If we had ANY questions, instead of showing TRANSPARENCY and answering our questions, Derek May told us "Capstone is not the right fit for Mill Pond ", and the case was closed! He finally and officially resigned only after a month and half! And we never got our answers. Apparently, he's not used to board members asking questions about their finances. RED FLAG. In Dec 2023, we had already found a wonderful management company and our contract with the new Mgmt company started on January 1, 2024. As we started getting our bills in January, we realized that NONE of our bills had been paid by Capstone since November. None whatsoever. Our phone bill, our Waste Management bill, our Landscaping bill (which we had to pay $150 late fee, to name a few. (All documents, and past due bills are available for proof) Worst of all, Capstone had received the "shut off notice" by Duke Energy in their office, (documents available as well) but they never even troubled themselves to let us know. As a result, Duke Energy shut the power off in our buildings in Mid-January, resulting in complete blackout in our community! An experience that's never happened in the history of Mill Pond at Brooks Landing, in all the 25 years of this community. The president of the HOA had to call Duke Energy and make the payment on her credit card to get the power back on, as it was the weekend and an emergency. This was all due to all the shortcomings and negligence of Capstone Realty and consultant, and lack of professionalism to take care of what was their responsibility, as they were still paid for, for the month of December, but they did absolutely nothing, except for collecting our dues. By far, hands down, the WORST management company this community has had the displeasure of working with.

Alexandra Stevens with the Ginther Group was a great real estate agent. My family is moving across…read morethe country and we were primarily handling the purchase remotely. Alex works hard, she is thorough, detail oriented, knowledgeable and takes pride in her work. There were several times where the lender or builder dropped the ball on something and Alex immediately jumped in and did whatever was necessary to make sure the house closed on schedule. I would recommend Alexandra Stevens from the Ginther Group and will personally continue to utilize her services in all future real estate transactions. Thank you for all your help and support, Alex

Alex was so helpful, from finding homes for us to going to see homes for us because we're…read moreunavailable. Alex went above and beyond helping us find a new home. We love her !!!