I want to extend my sincere gratitude for the exemplary care which you provided to my dad during…read morehis recent 40 day rehabilitation stay at Regency Grande in Dover. Though it is not a new building it is very well maintained and spotlessly clean. Most importantly the clinical team is well staffed and every member provided enthusiastic, supportive and compassionate care. The food is plentiful, varied and tasty - none of that bland hospital food here. As an example of the level of compassionate care, at each mealtime during which mom was visiting dad, a meal was provided for her too! Dad had a 90 minute physical therapy and a 90 minute occupational therapy session 5 days per week. The therapists were cheerful and professional. Credit to the team for helping dad to go from being unable to stand on his own at admission to being able to ambulate to the car on his own as he went home. Special thanks to the team of health aides who helped dad with the day to day. Unfailingly cheerful and attentive, this team enabled dad to recover to the best shape he's been in over a year. Lastly, thanks to the social worker and case management team for setting up discharge and home services. They were very accessible to us and patiently explained the plans and the process (more than once), leaving no stone unturned to ensure a smooth transition home. I was apprehensive about bringing dad to any rehab center, concerned about the quality of the facility and care. I am pleased to say that Regency Grande exceeded my expectations in every way and provided outstanding care. Thank you!

Wound care is absolutely horrible, almost criminal. Because of the lack of proper care my Dad…read morewound up needing a Colostomy because they left him for hours in a dirty diaper with an open wound on his lower back. There were employees secretly advising us to get him out of there which we did but the damage had been done. He suffered for months after before my sisters and I were able to get his wound just about healed. DO NOT go there if you or loved one has a wound or bed sore.

My father had a fairly brief stay in nursing home at Crane's Mill from July of 2024 through…read moreOctober of 2024. I waited to write this review so I would be able to reflect more clearly on the experience. Mostly, my father's and my family's time there was not very positive. I am leaving the two stars for those staff members that did treat my father with kindness, compassion and understanding. We decided to put my father on hospice so we could access more daily care and less medical testing ect. However, what we observed is less concern, less care and less compassion. My father's care was not easy as he had little mobility and dementia/delirium the last few weeks was significant. Hospice did provide pharmacological intervention but did not provide much support or communication with the family. Fortunately, my family was able to spend every day with him and provide him with the support required to make him as comfortable as possible. The most disturbing was that my father was placed at the end of the hall and after this daily visit once per shift by the nurse, there was no check- ins by the aides other than the alert bell that he could ring. The thing is when we rang, it was longer then 10 to 15 minutes before anyone would show up and at times it could be 30 to 40 minutes. No aide was stationed outside in the hall, so I spent much of my time searching for help. There were four occasions, I found them on their cell phones in empty rooms. Rarely, did not see supervisors on the floor making periodic checks on both him and staff. Basically, any assistance received other than the bare minimum, was mostly reactive not proactive. I would like to thank the nurse that did sit with him a few times during the end as his anxiety was severe and also the staff members that alerted me when his needs not being met. In the end, an aide assigned to my dad daily was treating me harshly, that I hired a private aide to stay with my father so that I could take a break from what appeared to be passive aggressive cruelty. This aide refused my father his last cup of coffee on his last day telling him the kitchen was closed, as my brother showed up and retrieved a cup in that kitchen. Previously, I did ask supervisor to speak to her but was told, that it was happening. I often wonder how she treated him while I was not present as he was somewhat helpless. Unfortunately, taking care of both my parents, I witnessed other facilities, and it is my opinion as a society, we must do better with the elderly. Working with the elderly and health care is a very difficult job. Owners and administrators must do better providing a caring emotionally and monetary rewarding environment for their staff. The response to these reviews asks the writer to call and discuss. Again, reactive, so I will offer my further input only if it is a proactive response.

Crane's Mill is a wonderful place to be! I have been working for the company for over a year now…read moreand have had nothing but delight in my life since I started working here. The residents here are so polite and kindhearted. I enjoy seeing their beautiful smiling faces each day. Every time a new resident moves into Crane's Mill, I hear nothing but great things from them about how welcomed they feel.