A new hotel, so the linens, pillows etc are new. This is important to me…read more However: 1. They charge a security deposit at check-in. I still don't know if mine was returned. Insulting 2. The hotel is understaffed. The front door closes at 10:30, so if you return later the door is locked and there is no one in the lobby. The only to get in is to walk down the ramp into the garage and find a specific elevator. The only staff person on site is doing laundry, prepping breakfast, etc 3. I had a broken shower rod. It causes water to spray inside the bathroom - it is an old problem because the wall has signs of disintegrating sheetrock and wood rot. I notified the front desk. It was "noted" Nothing was done 4. The TV package will not allow you to login to a streaming service like Netflix. And they charge you, per show, for normal offerings like CNN. This is also insulting

This hotel was awesome. Seriously, the location was perfect right in the heart of everything, so…read moregetting around was super easy. The room was spotless, which is a huge deal for me. Plus, they had free Wi-Fi and peaceful environment. Definitely worth the price!

We rented a "Cypress" cottage for three nights via Expedia for late December, so this is a winter…read morereview. Our rental was owned by the resort (as opposed to being owned by an individual, which some cottages are). We found our rental very homey. It was spacious and layed out in such a way as to allow independent activities in different rooms that didn't impact the other person. The "resort" in mid-winter was quiet. The cottages are arranged close together, and it's easy to look into the windows next door. It's a tolerant jaunt to the beach and Rathtrevor Provincial Park, though not ADA accessible. If ADA access is needed to get to the beach, drive to the park from the resort (about one mile). The beach and park are outstanding in winter. The resort staff were very helpful and downright chipper. When we checked in, they kindly and patiently explained what was to us a unique style of accommodation (cottage rentals in a resort). Complaints and concerns expressed during our stay were graciously received, also. The kitchen was very good; plenty of accouterments and appliances. Note that the only food in the kitchen was salt and pepper. Bring spare paper towels and napkins. Washer and dryer worked great, and included one load's detergent. Bring detergent. The fireplace was either on or off, no adjustments. It heated the cottage quickly. We never figured out any of the three televisions' remotes, which didn't matter b/c we didn't want to watch TV. Could have been fresh batteries were needed; spares are recommended, as we changed the dead ones in the cottage clock. Beds were okay, with plenty of blankets. Bathrooms were fine with plenty of linens. Lots of closet and dresser space. Great layout in the cottage; very easy to move around.

We stayed in a 2 bedroom + loft. The cottage was okay. 2 fans were not working properly and the…read morenights were very warm. There were no scissors, lots of knives though. After checkout, we got a bill for not stripping the beds, cleaning up and doing dishes. At no time were we told at booking that we would be charged for not cleaning up. This is first resort to charge you for not telling you that you will be charged. Definitely Not Going Back. We go to a resort to relax, Not to do housework!

wow what a great place to stay we had two rooms one king and the apt suit incredible views large…read moreballconys with the ocean at your feet . lots of wild life and stunning sunsets . very clean well kept rooms the managers Janice and Bob were excellent and so helpful i highly recommend staying here we will be back for sure !!

DO NOT BOOK sand pebbles Inn I recently booked 2 rooms for 2…read morenights at this Inn for vacation because I saw it had a promotion going on and it was located at a very convenient location. The promotion brought the price down to $99 per night for those 2 rooms, which totaled $529. I gave them my credit card info to pay after my stay however, after checking the statements on my card, they overcharged me $100. I have called the company several times but staff told me they couldn't refund the $100, they said they would tell the manager but I've waited 7 days as of April 30, and still no response. Not to mention the state of the Inn was also lacking. They have very old and clunky appliances that barely work. My family of 4 didn't even have places to sit because only three chairs in the room but 1 was broken. The overall state of the room shows how little they cared about maintaining a clean living space as there were countless insects roaming around. Please don't make the same mistake I do, even if you do plan on staying here DO NOT give them your credit card information because they WILL charge you whatever they want.

The Buccaneer Inn has everything the budget-minded traveller needs. The friendly owners obviously…read moretake pride in their great little motel. The small and comfortable one bedroom suites are spotless, nicely appointed, and offer ocean views of Newcastle Channel. Minutes from the BC ferries and downtown, the location also offers easy access to North Nanaimo. Want to prepare your own breakfasts, lunches, or dinners? The well-equipped kitchens have full sized fridges and ranges, and all the other necessities. Unless you're one who demands more luxurious accommodation, the Buccaneer Inn has everything one could ask for.

We (family of 5) stayed in the 3 bedroom cottage at the Buccaneer Inn. It doesn't look like much…read morefrom the outside, but inside it's freshly renovated, clean and comfortable. The only suggestions are to put bath soap or body wash in the bathrooms (there was shampoo and conditioner but no soap) and to provide additional towels, as we ran out. There was also no paper towels to wipe up any spills, which was annoying. Other than that, we slept well and had a comfortable time.

checked in to hotel was given wrong room key sent 14 year old kid to room and he walks in to room…read morefull of cocaine and alcohol then go to complain that half of my one night stay wasn't good enough then the manger on site calls me and my gf stupid

Clean and friendly staff. Paid for jacuzzi suite and loved it. The tv and heater was a bit of a…read morechallenge but got it figured out. Breakfast was good. Bacon, scrambled eggs, waffles, fruit, toast,butter tarts.

Paid top rate for the dirt parking lot view on the cheap floor (ground) north side, house cleaning…read more& laundry racket, heavy noisy trucks. One guy at check-in with 10 in line continuely .. Ask for upgrade,,,,, too bad so sad, we're full, better luck next time...... NOOOOOT !!

My girlfriend is in this little town for a job so I decided to tag along. The hotel is at the end…read moreof a round about and is easily seen. It is not right off the main road but close to it. The check in process was quick and easily and the lady was super nice. They had a little desk with a sign that welcomed pets which I thought was super cute. It had a bowl of treats, towels, and poop bags. I love pet friendly hotels. Parking is super easy they have a lot right in front of the hotel. The hotel offers a pretty nice gym and an inside pool with a jacuzzi, I wish I brought my bathing suit. They also offer free hot breakfast in the dining area which was pretty amazing. I've been to several hotels that serve breakfast and it's crap. I uploaded some pictures of the breakfast. The room is super nice and cute. The only thing I can say bad is that my free lotion was previously used and never replaced. I'm vegan and I don't use fragrance or amainar products at all and I was so happy to see that they use vegetable based soap! Well back to the hotel room lol, the bedroom was in a little room that you had the ability to slide a door and close it. We have a little dining area a couch and a nice size kitchen. Since town closes pretty early around here I recommend you buy some groceries and make food. I would recommend that you stay here

We chose VIP Motel because of the high reviews. We were so pleased to stay at VIP Motel for the…read morefriendliness, cleanliness, free parking, a/c, wifi, and kitchenette. Well kept and extremely clean. Loved our stay and would definitely come back. I was so surprised they also offered a complimentary continental breakfast which you are given a tray to take it back to your room to enjoy.

Disappointed. I was here 2+ years ago, when they took pride in this little gem. New ownership now…read more Room smelled like cat urine everyone smoked outside thier rooms and we couldnt open our windows. Seems to be a rental for longer term tenants. Would not recommend as a holiday stay, maybe a last resort rental.

The hotel is a pretty standard Best Western. The staff were extremely friendly and helpful when we…read moreneeded something. We extended our stay by a few days and they were extremely accommodating and even offered to switch us rooms with an ocean view. However, the headache of moving our bags didn't make sense to us. The room was clean and has everything you need. The bed was comfortable and the bathroom was alright. The AC was my favourite part because it was operated via a remote that offered multiple options for the flow of air and timing. The TV channels were good for us and the bed was average. Heads up, the elevator is right by the check-in counter. Do not make the mistake I did by not spotting it, walking past it, and carrying my luggage up five flights of stairs.

No microwave in room. Limited tv channels…read more Dirty and in need of an upgrade. Noisy location. Very rude restaurant manager, needs to know how to talk to guests politely and not in a sarcastic manner, no communication skills whatsoever. Food was way below par for the price. Correcting all the above would be an improvement.