This review probably isn't fair but I am hoping that the owner or manager sees it and addresses the…read moreissue. I am in the market for a new recliner, not a big fan of shopping in person and especially not of high pressure sales tactics, so I generally take advantage of the research online. This being said, I had seen multiple commercials advertising a "moving sale". I highly doubt they were moving but thought it might signal good prices and open the door for negotiations. I am one of those people who refuse to pay full price unless absolutely necessary. So, I got on their website and looked at a few recliners. I then sent an email inquiring about the quality of the leather. I also asked what the cash price was for it. This was on July 30th; I NEVER received any response and the email did not "bounce back". It is obvious to me that they do not want to do any legwork to sell anything. Very disappointed because I really wanted a new chair. After checking other Suffs reviews, I will be shocked if I ever hear back from anybody. Sad, somebody could have made a nice sale as I was looking at both a Stickley rocker and Lazy Boy recliner.

This review is based on service alone. No purchase has been made yet. They were extremely…read moreknowledgeable and beyond patient. I am a "trying " customer to say the least, as I am consumed with indecision. They never once even hinted at being frustrated.

Just stopped to look around at the furniture. They have nice items and bourbon barrels and some…read moreKentucky items. There were two employees helping one customer at the counter but neither one said hello or asked to help us.

In the market for an accent chair for my living room. Went to check out their stock, much of which…read morewas on sale at this time. They're closing this store and relocating, although the new location hasn't been announced. Furniture is expensive, and I saw nothing of interest to me. No one even approached to assist. Just as well. Sales people usually annoy me. I will, however, stick with the rug gallery to clean my Bokara, wherever they go.

This spot's surprisingly fun. There are little treasures around every corner. It's really packed in…read morefull. Some higher prices, but many htf items. Some 1-of-a-kind artsy things tossed in. Some jewelry, some of everything. It's more comfortable & private than many places. We enjoyed shopping together. Someone has a green thumb & I wish they sold plants & unusual planters here. I would go outta my way to go back. Say 'hey' to Admiral! He's a sweetie.

The Domestic is a little newer to the vintage scene in Lexington, but it's one of my favorites. I…read morewould describe most of their inventory as boho-chic, maybe some kitsch thrown in. Not traditional for sure, and I always find a small item that adds a splash of color and uniqueness to my home. Most prices are pretty reasonable. They also have an extensive vintage clothing selection. They have a lot of art and modern prints. They get new inventory often and do great Instagram sales as well. They do Venmo sales. And they have a ton of plants and planters; I wish I had a green thumb because their stock is amazing. Just today, I learned one of their plants in the store is reported to have lived with a couple for over 50 years. The owners are young, hip, creative, and very nice. They are taking social distancing and cleanliness seriously. This is in my top two or three shopping spots in Lexington.

We stopped in after seeing an ad reel on Instagram. They are an upscale store with really cool,…read moreone-of-kind home decor and furnishings. They tout a huge variety of beautiful rugs and Kentucky themed framed art. The items ranged from $25 for candles and t-shirts to several thousand dollars for truly amazing sofas and chairs. Check it out for fun or to get some cool ideas to try at your house. We will be going back soon.

We had come down to the distillery district to eat Goodfellows pizza and stumbled on the Relic…read moreLexington by chance and am sorry I had not found it sooner. I love the style of this store with a mix of antiques and new items. The store contained many Lexington pictures such as maps of the city and horse pictures and signs. The style of the store was a hip rustic vibe and many new and beautiful rugs and furnishings. There was also bar ware and bourbon barrel heads and bourbon stave items. The place contained many cool tables, bars, shelving units and military pictures and tables. The owner Chad Tussey was helpful and gave me a card with the website. The website was well laid out with the items divided into categories: furniture, accessories, bourbon barrels, cover your walls, oriental rugs, lighting, stuff for your bar, Kentucky made soaps, candles, and food, architectural salvage, hats, shirts, socks, etc., grooming supplies, new relic finds, and sale items. I will be back and really enjoyed my visit.

We ordered two custom sofas, with a quoted delivery time of 8 weeks. I padded that to allow for 10…read moreweeks - as these were needed by a specific time. At the 8 week mark, I reached out by email and got no response. I reached out a second time via email and was told one sofa was at least two weeks late, the other would be an additional 8 weeks! I immediately replied and explained our predicament and got no response. After calling the customer service line, I received a call from the store rep who stated they never guarantee timelines, they just hope the furniture is in by 8-10 weeks and they are not informed of back orders on fabric. I was told a manager would call me and she hung up. Here we are - several days later, no phone call, no explanation.m and now we are stuck without furniture for a photo shoot and faced with having to reschedule agreed upon dates. It would have been nice if the rep would have followed up on our order rather than the customer chasing them down - maybe if they had we'd have known and been given a chance to rearrange our plans. This was our first and only purchase of custom furniture we'll make from Arhaus.

NOT a satisfied customer. This review is of the product(s) we bought and the customer service SINCE…read morethen, not the service we received in store at this particular location. First, we had to send back a dining chair TWICE because of defects (so check your stuff well when you first get it). Second, our dining table's finish got messed up within a week or two of using it. We followed care instructions we received in the store, but the customer service says we should've went to their website for care instructions that we're different than what we were told. It has taken months of back and forth with their consierge department, without a good outcome. They are saying it's a "customer utilization error" so we're at fault. So, yeah, not pleased and definitely would be looking somewhere else. This is sadly not at all what I would've expected for the price.