What a difference one store can make. Buying a mattress has to be one of the hardest things I've…read moreever done... it's so confusing, you can't compare from store to store, and half the time it seems like I'm getting ripped off but I can't even tell. It sure felt different going to Wildcat! Robert and Casey are so knowledgeable, they were willing to walk me through every step of the process, listen to the way I sleep and the problems with my current setup. I felt really taken care of, and I'm getting the best sleep I've had in years. I knew I needed a new mattress, but the pillows they helped me pick out have also been a huge improvement. I'll never shop anywhere else, that's for sure.

Love the service. Robert is great and we got a great deal. We felt like family when we were talking…read moreabout buying a mattress so we got three.

I went in to help my mother find a mattress. ​She is particular with specific needs…read more Our salesperson was knowledgeable​, ​helpful person and asked excellent questions to​ determine the type of sleeper she was as well as assessing weight and body needs. ​ We were ushered through the choices and told which matresses might feel good to mother now, ​but would ultimately not work for her. I could not have been more impressed ​.I left knowing what matress I wanted and I am not even in the market for a new one. I HIGHLY recommend this stor ​e.Our salesperson will guide you to sleep heaven.Ask for Karen.

Was told I would receive a 2 hours heads up as well as another one when they were 15 minutes away,…read moreand only got a 15 minute warning.....at 6:30 am. Ridiculous. funny how they didn't call me at 4:30 am.

I went there today in search of a sectional sofa for a good price. I was met at the door by Grandpa…read moreJerry. That was on his name tag and business card! Jerry didn't crowd me or try to escort me through the store the way some salespeople do at other stores. He introduced himself and let me browse. We did have some questions along the way and he was happy to assist, but no high pressure or even suggestive selling. He was always available but left us alone. Finally we decided on a sofa and Jerry explained the features and benefits of the sectional we chose. He explained financing options and the warranty. After taking our order the manager came by to double check that all the information was correct and to thank us for our business. I highly recommend Bob's if you're in the market for furniture. They have a huge selection and very competitive prices. I researched the item I ordered online at other furniture stores and I got the best price at Bob's!

For the reviews, this should have been a red flag, but I went ahead and bought a sectional because…read moreit was cheap. But you get what you pay for... I got the Goof Proof plan they sell you, which is an absolute fraud. The phone chargers went out on it after a year and they said they can't replace it so they gave me a voucher to replace it. I think go to Bob's and there is nothing they can replace it with. Of course the people that sell you the plan can't help you.. its outsourced. And trying to get ahold of the company to resolve it is a nightmare. I'll never buy anything from here again.

Notwithstanding the name, they don't appear to actually have anything in stock. Of the three items…read morewe were interested in, one would be available in 4-6 weeks, one would be available in 8-10!weeks and one was indefinite because they would need enough orders for a truckload.

I recently purchased two sofas from this store, expecting brand-new, high-quality furniture…read more Unfortunately, one of the sofas was delivered with a clear discoloration defect. When I raised the issue, I requested a reasonable solution--either a partial discount or store credit. Instead of addressing the problem professionally, the delivery team offered a bottle of cleaner to "fix" the issue themselves. I declined, as I paid for a new sofa, not something that requires cleaning upon arrival. What followed was even more disappointing. I asked to speak with a manager, and the delivery driver contacted someone named Jacob, who was identified as the store manager. The driver clearly informed Jacob that he was on speaker and that I, the customer, could hear the conversation. Despite that, Jacob responded in an extremely unprofessional manner--raising his voice, refusing to speak with me, and stating that I was "wasting his time." This level of disrespect toward a paying customer is completely unacceptable, especially from someone in a managerial position. This experience reflects poorly not only on customer service, but also on the company's accountability and quality control. Selling defective items is one issue--but refusing to resolve it respectfully and professionally is far worse. I strongly urge the company to address both their product quality standards and the behavior of their management team. Customers deserve to be treated with basic respect, especially when legitimate concerns are raised.

Time for a new mattress. Went to Mattress Firm. So many choices. Who knew mattresses have become…read moreAI? Can I just get a simple mattress? Haha! It didn't take long to select one, and on sale, too. The two young ladies were very helpful. Received a date and 2-hour delivery window. On time and quick install. 53

Haylee was very knowledgeable and answered all of our questions. The selection of mattresses was…read morevery good. Haylee did not rush us into making decision. We went back the day after our initial visit and made our purchase. Prices were comparable to all the other mattress stores, but the free delivery, mattress pad, and sheets made their price (about $6K) much better than the others. Delivery and set up was made on the promised day. Delivery and setup could not have been better. I will be a repeat customer.

We were looking for new living room furniture and not happy with what we found in the…read moreBerea/Richmond area. I found the Oak Factory on Yelp and I'm so glad we did. The selection is great and all their Furniture is made in America. You find the style of sofa/chair and you want, pick the fabrics you like and two weeks later it arrives. They offer delivery to Lexington for $69 and to Berea for $95. Twice a year they offer 0% interest for 48 months. The staff is very helpful without being pushy. I definitely recommend that you check it out if you looking for furniture in the Lexington area.

After having several negative experiences looking for office furniture, my family made it to Oak…read moreFactory. The staff was very attentive and looked after us from the moment we hit the door. They were able to answer all of our questions and the furniture itself was very well made. We made the final purchase on our shopping spree at Oak Factory. I would give it 5 stars but they just wouldn't budge on the already great deal they had tagged on our desk!

I got a great deal on my In-Stock purchase at Pieratt's. Nobody Beats Pieratt's!…read more My husband and I came in looking for a refrigerator to replace our current one that was not properly running. We met salesman, Gary Oliver, and he was very patient and listened to everything that we were looking for including our price point. We wanted something immediately. Gary returned 10 minutes later with two items that perfectly met our needs and the exact price point we asked for. Wow...no up-sale here. Just terrific customer service. We had planned on shopping around to see other options but Gary was amazing and we were more than satisfied, so we turned our Friday night into a "date night"! Thanks Gary! We also received our new refrigerator 2 days later and our delivery guys were excellent! We will definitely return to Pieratt's and ask for Gary! #pieratts #instock

Can I offer a - 4 Star here?…read more It's been over 2 months since I purchased a GE Dishwasher. It came in late. It did not work. I had service out twice to verify it did not work. ? I asked for a replacement. That was a huge ask for them. Had to stay on them to get that. It took 5-6 phone calls over a week or more. Yesterday, I got a message it was in and coming today 10am - 2pm. I called to verify. YES! It's coming. I arranged folks to be there. No word today. So, I called again to verify... after upsetting 3 house holds to have a person there for the delivery. The 5th time this has happened. . . over a damn dishwasher. I was only on hold for 12 minutes this time at least. I was told NOPE. Not coming today. That was a message for service to come fix the first one... you should have known that. The delivery is now 15th. Don't Buy from HERE! I wanted to buy local, from the place my great grandparents bought their first TV. NOPE. Screw it. See you at Lowes next time.

It's a great place to find deals. They supply Costco and other major stores. So you would find the…read moresame pieces of furniture at a much cheaper rate. They have a good collection of rugs too. They were helpful with delivery also. My address fell just outside their delivery distance limit (60 mile radius), but they agreed to do it. They charge a delivery fee though, like most furniture shops.

I saw their store on Marketplace Facebook which listed rugs for sell in their posting. I needed a…read morenew rug and stopped by to take a look butI need a extremely large rug and most of their rugs were 8 x 10. The salesperson was friendly and a took a quick glance at their inventory but was not in need of any other furniture or mattresses.

We purchased a Cool Breeze Temper-Pedic. mattress over the President Day weekend at the Mattress…read moreFirm Fayette North location off Nicholasville road in Lexington Kentucky. We feel like we got a really good deal on our mattress over the holiday weekend. We especially are appreciative of our sales clerk Marissa from this location. She helped us set up white glove delivery and was especially helpful in scheduling the delivery date and time. She informed us of the 2 hour time window that our mattress was to arrive. She Followed up with is and we are so pleased with this store and the mattress is a dream to sleep on with us getting the nest sleep. Thanks again for your great help in this process.

We had a fantastic experience at MATTRESS FIRM Fayette North with Joe S. He was so patient and…read moreexplained in detail all the features involved with the mattresses and pillows. He went above and beyond to accommodate our needs and make sure that we had the best possible encounter at Mattress Firm. He was honest and friendly making sure that we understood all our options. Thank you Joe S!