Subject: Commendation for Outstanding Service - Erick A. To the Management Team at Comelec Internet Services, I am writing to express my sincere gratitude for the exceptional service I received this afternoon. Your technician, Erick A., spent the better part of the day at my home upgrading my routers and optimizing my connection. He is an incredibly intelligent and skilled professional. It was clear throughout the process that he takes great pride in his work, and your company is very lucky to have someone of his caliber on your team. Because of the wonderful experience I had with Erick, I will proudly continue to be a loyal Comelec customer. Please ensure that he is recognized for his hard work and expertise. Sincerely, Gary Wittman read more

A real person actually answered the phone!! We left the area for a while and paused our internet service. The company initiated a call a couple times just to check on our status. Upon our return we were having some difficulty connecting to the internet. The rep who answered the phone was very patient and helpful. He was able to quickly troubleshoot the problem...it was a rather simple fix at our end. He stayed on the line until we had connectivity. He offer to send a technician to move our router to improve the connection. Great service and highly recommend Comelec if you are looking for an internet connection in Dubuque. read more

We had comelec preinstalled in our home and switched over the service to us. We were told 50 mbps internet speed though never got less than 10 mbps with lots of lag. We canceled service and they said everything was good we are sorry you didn't get advertised speeds. Fast forward a month a Comelec employee showed up without warning and removed their dish off our roof. I called the company and they said its their policy to retrieve their equipment once you cancel. He didn't care their was no heads-up call or appointment, he felt that their employees can just trespass on your property and remove their equipment whenever they felt. Spoke with their service manager who basically said that is not how it should have happened but it does. read more

Jake in tech support was super helpful getting my internet back up after I couldn't reboot my router!

Amazing local business with exceptional customer service! Would 10/10 recommend to anyone able to get their service!

I love my high speed service from Comelec. My kids are heavy gamers and movie streamers. With 6 people doing this at once, our old service was a dog! Now everyone is happy!! I did pay for an upgraded modem which maximized the speed offered by Comelec. Worth the extra $! I have had really awesome service from the Comelec staff!!! If you have not switched yet- you should. read more

Comelec Internet Services - Serious gaming is now possible!! - Internet Service Providers Near Me - Dubuque, Iowa

Great product, crap business. After not setting up my automatic payment incorrectly, they turned off service as they walked out the door for the night. Only open from 8am to 5pm M-F. If you work good luck getting ahold of someone. Cant leave a message for anyone but tech support. They work after hours, but if you're stranded without service due to payment, you're screwed until the next business day. This is really disappointing. The service is usually top notch. The business side needs to catch up to the 21st century, like their product. I have made countless reccomendations to friends and colleagues, but that's on hold until they get their act together. read more

The service becomes unstable and even unusable at times. But overall I have had a good experience with Comelec. The best part is the price doesn't change. Unlike most other internet companies that offer high speed internet that slowly raise your bill and add a bunch of fees. You dont have to constantly watch Comelec to make sure they are not trying to screw you. read more

Very happy with comelec. I presently have internet service and anytime I've had issues they've been very helpful. I would recommend their services to anyone in their service area. read more

Very poor customer service and mediocre internet. Its worth it to pay more for other providers.

This service used to be You Squared had them when we lived in the country didn't have problems then. Now we're living in the city, and they started offering service here so figured why not just go with them again. What a mistake that was for over a year I kept hearing "just give us a chance to get our new equipment in, and the 5g fiber up and running it will be worth it" So we did just to get kicked in the teeth by the owner Tim with a 30 notice to find another provider! In the beginning they sent their techs out each undoing what the other tech did, and saying how the other tech didn't do things right, but still leaving us with between 1mbps to 4mbps download speeds. Stuck the satellite on the wrong end of the house having to drill unnecessary holes in our home, not filling in around holes drilled leaving our home open to bugs, and moisture. So now after I stuck it out with this company as asked we're being kicked to the curb because they can't deliver what they promised. Oh ya did I tell you they will stop any tech support help? I called in to be told "We can't look at or do anything with your service anymore" I asked so you're not going to try to help me & was told "No I can't we're not supposed to anymore" nice huh? Now they don't even call back If I leave my name! The BBB, and Attorney General is my next stop they took my money all this time with the promise of service I got nothing but a few months of reliable, but still unstable service they got my money for a router they exchanged with a broken one & service of 1mbps to 4mbps. I have recently found a couple of more people with the same issue with this company as myself so I know I'm not alone! read more

One of the worst piss poor internet services we have ever had. This is through a very long string of off brand internet companies buying the little business in monticello, staying in business more or less than a year. Constant disconnects throughout the day and night, and occasionally (but not too rare) disconnects that last longer than 5 hours even. We contacted their customer service and they came to check our everything and the only thing they did for us was to recommend replacing all our chords even if they were fine. Some even brand new. It's not just one person this is happening to. We're a family of 5 with at least 5 devices, some wired some wireless. read more