Went to Chase Bank in downtown Birmingham, Michigan to make a Wire Transfer this morning. I stood…read morein line while ONE Teller waited on customers. The other Teller said she was "new and in training" and could not process transactions. The Bank Manager came out to ask what those of us in line were there for. I told him I need to make a wire transfer and the man behind me said he was there to make a deposit. The man behind me was told to step ahead on me while I was taken out of line waiting for the only teller that knew what she was doing to process my wire transaction. I still am confused as to why the Bank Manager didn't process my wire himself. He did not appear to be busy and kept walking around observing but not assisting. Soon after the Teller called me up, the line of customers in the Lobby started getting longer and the new Teller who could not process transactions, walked out from behind her station after so many customers asked if she could help them. She kept saying that she was new and unable to process anything for them. My Teller was getting nervous, but clearly doing the best she could as quickly as she could. She is a very professional young lady (Afrin) that is also new to Chase but is nice and kind to everyone. As she finalized the paperwork, the Bank's Manager came back, handed me the Wire form and said, "Look this over. If there is a mistake, its on YOU, not US." After I signed the form, I said to the Chase Bank Manager, "You need more people." He snapped and said, "No I don't.....I have enough people. All my Personal Bankers are in the back with Clients right now." I told him my experience with that Chase bank branch is one of extended wait times. He dismissed me and when I asked him to consider a waiver of my Wire fee due to the wait, he said, "No....Those are the kind of things that can get someone fired." Not a nice attitude to have with a customer who is also a large shareholder. If you are looking for a competently managed bank in the Birmingham area, do NOT look at Chase Bank in downtown Birmingham on Old Woodward Ave. The Manager is Rude, Unprofessional and needs to be sent to Customer Service Training 101. He apparently missed this training class when he was hired!

I have accounts here as a secondary bank for my consulting business. Part of me believes there is…read morea benefit to having everything in one place; part of me says don't put all your eggs in one basket. So I diversified with Chase. I use business checking and business credit card services. I also do almost everything with Chase on line which has been working fine for me. Even as few times as I actually visit the branch, they always treat me as if I come in every week.

Carolyn has saved me the trouble of transferring to another bank after experiencing multiple…read moreproblems with other branches (Royal Oak, specifically )

I just opened two accounts with Huntington on-line so I am really new with them, the Birmingham…read morebranch is a second from my house and since they are open Saturdays I thought this would be great and it really is. This branch in particular is really classy if you can imagine a bank being upscale and classy... they are extremely friendly and even gave my 3 year son son Huntington goodies while we waited for a banker. Overall my experience was great and I go to the branch more than the one near my job, parking is also never a problem. The banker at the front name Allison is a joy to bank with!

I've stopped by this Comerica branch a few times now for quick withdrawals, and it's always been a…read moresmooth experience. The space feels calm and welcoming, and the tellers are consistently kind, polite, and helpful. They keep things moving without making the interaction feel rushed, which I really appreciate when I'm just trying to run a quick errand. Overall, it's a reliable branch and a pleasant place to take care of simple banking transactions.

My parents, my sister, and I all opened Comerica Bank accounts in 1978. My mother and father both…read morekept their accounts until their deaths in 2016 and 2020, respectively. I kept my accounts until moving 10 hours away in 2023. I recently had them transfer my IRA to a bank where I now live. After they transferred it, my new bank informs me that Comerica kept $50.00 of my money for a transfer fee. Outraged, I called the manager of the Bloomfield Hills, MI branch (on Woodward Ave.). He claims that it was in the fine print when I opened the account but I do not believe that. He then said to me would you have still transferred the account if I had called you and told you about the fee? I said I don't know but I'd have thought about it as I'm in metro Detroit about twice a year. Then he said that I could have taken the money out in person and avoided the transfer fee. Well, I had gone to a different Comerica branch, at 14 Mile and Woodward Ave., before moving and asked a manager there how to transfer it. She looked a lot of stuff up on the computer and ultimately told me, with my lawyer husband as witness, that she didn't know how to do it and to ask at a bank in the town I moving to. So, if she had given me the correct information the bank would not have, in my opinion, stolen $50.00 of my money. And, I was just in metro Detroit for other business so, once again it could have been done in person. The next thing Jeff said was well we did pay the FedEx fee for sending you the paperwork. No. I paid the FedEx fee and the difference between that fee and $50.00 is the amount of my money that Comerica Bank did not return to me. I believe that one definition of not returning is stealing. I wish I could give zero stars as one is, in my opinion, too high.

Two women employees who service the drive up lane were very rude to my elderly mother she told me…read more They should not be working in Customer Service. I would never go to this location.

IDK what has changed here so much that there ALWAYS seems to be only ONE teller. Even during…read more"prime times" like noon until 2:00 p.m. there is one teller. What gives? If the woman behind the counter wasn't so nice when I finally got up to see her I would have given only 1 star, but her demeanor pushed the star level up one notch. Avoid this spot if you have to use the tellers. DO come if you have to do something more involved with one of their knowledgeable specialists.

Awesome bank! Very personable and love working with everyone here! Highly recommend.read more

Absolutely disgusted with this place. My local citizens was closed due to remodel and I went here…read moreinstead for some help about changing some of my accounts to better suit my needs. I spoke to Lawrence who was unbelievably rude to my father and I. He acted as if we knew absolutely nothing about banking and wouldn't even explain to me what he was doing to my accounts. He insulted my intelligence because I was a woman on the younger side who "didn't know a thing about money". To top it off he completely messed up my accounts and got them locked and didn't even add my phone number and address to them. I had no access to my money or account and had to sit on the phone with customer service for 2 HOURS! Now I have to return to citizens and undo all of the things Lawrence messed up, I don't even have a debit or ATM card.

My husband and I went here, so I could add him to my checking account. The bankers barely…read moreacknowledged us. Then one of them spent 8 minutes running back and forth trying to find an open banker before telling us everyone had an appointment in 10 minutes. We could have easily been done before their appointment came in if she hadn't clearly tried to not help us instead. We were told me needed to come back and best to schedule an appointment. When we added me to my husbands account at comerica it took less than 10 minutes and we were helped right away. definitely you notice a difference in customer service and care. It is making me rethink having chase as a banking service.

2 stars only for the helpful banker. When I first sat in the lobby the manager came to greet us and…read moredidn't seem like she really wanted to help out. "Oh you could've done that on your phone." Well before you assume I just moved out here and needed a copy in person and if I wanted to do it on my phone I would've. Thankfully the banker came out to help and she was sweet and actually helped me. I work at another major bank and that kind of customer service from a manager would have never been acceptable.

My father had an account here for 40 years. I took over my dad's finances when he developed…read moredementia. These folks were super unhelpful for years. I deposited a check via the CUs iPhone app - and they rejected the check because I didn't write the words "deposit into checking" on the back of the check. We were unable to recover the money. Even though I was registered as co-owner on the account, they made it difficult to get information. The website is terrible. You can't go pull up old transactions. They charge a monthly service fee. And the topper, when my father passed, they said they couldn't keep a trust account open and simply shut-off the account completely, and mailed me a check for the proceeds. I had to scramble and figure out new bill pay and auto pay arrangements for utilities, the city, phone bills, security, and on and on. What a crap organization. You're better off with Comerica or a well run brokerage like Fidelity or Schwab. Don't put your money with these clowns.

My account were transfer a while back and I'm still confuse as to where the physical bank is when I…read morelook at the bank website and Yelp until I spent some time on their website and Yelp to find this branch in Midwest. The transfer wasn't the best for me personally but I do like some of their branding and use of color thus far. Will see if I have time to stop in one of these days. Otherwise, will be an online only customer. Cheers!

Impossible to close credit card account. Spent hours on phone being transferred and disconnected,…read moreand still no results. Incompetent boobs from overseas. Completely unprofessional. Unbelievable

Eric always makes sure to greet me by name and actually knows about our accounts, our needs, etc…read more He's an asset to this branch, and hope he stays here.