I have good service inside here it is quick and I'm helped with the issue I have. Tonight I went to…read moredeposit some cash into the ATM and it was covered in spiders. I was pretty grossed out. All it takes is just a little spray you'd think it would have been an obvious issue with it infested. Oh well, I guess I just won't use it in the future.

I have banked here for over 15 years. Way back when it was T & C Credit Union. They are efficient…read morein every way. They know you when you come in and are very friendly. Great loan programs for every purpose...easy application process and quick approval. Give up the big bank and use Genisys.

Always friendly & know the answers to my questions. Truly believe credit unions are the way to go.read more

Not the best....sadly…read more The tellers takr too long to call you up, the atm outside and inside are always messing up.... And it sucks in your card? So if you see soneone come up and feel unconfortable you have to WAIT for the machine to spit it out And also no dead bolt for the inside ATM anymore :( And I would love their hours to be extended... They don't have many locations around here so its a ways to drive everytime we need to get to one

The woman who helped me was nice and efficient despite being busy. However, the reason for low…read morerating, they definitely are not following mask requirements/Covid regulations. Saw one woman/patron, just sitting there, completely unmasked. Half of the employees who did have a mask on, wore them below their nose and continuously touched the mask..

Terrible service and lack of customer concerns. While waiting at the drive-thru, the teller…read moredecided to have a conversation with some other employee. (He may have been her supervisor or manager. .. and they both knew and saw me... she had already taken my carrier out of the tube.) They talked an laughed, and talked ... and talked some more. Then the teller said over the speaker... "We'll be right with you". She then assisted a customer at the counter and then after more waiting.... another person got on the speaker and said "Someone will be with you in a moment". The teller finally started working on my transaction... and for some reason started to help someone operate the bill counting machine. More wait.... DON'T GO TO THIS BANK BRANCH UNTIL THE MANAGEMENT ADDRESSES CUSTOMER SERVICE

Outstanding visit on a rare stop to a branch bank since almost everything is available in the…read moreapp/online. Scheduled an appointment with the Senior Banker (Jalen) who was most helpful, professional, kind, and service oriented. It hasn't always been this way at this branch, and this was a most pleasant and welcomed experience. A+ service today!

They have been wonderful. Small business person was really helpful. Ursula is very knowledgeable…read moreand patient.

I'm used to first class service at a branch near my work.. This is not the branch.. I popped in to…read moremake a deposit one day..my first time being here.. I went up to the desk with all the blank slips, extra pens, and the adding machine.. I filled out my slip, counted my cash and went to tally up my numbers on the provided adding machine only to find it was dead.. I flipped the on/off switch and still nothing, no power.. Hmmm.. this is weird.. Whatever.. I dug deep into my purse for my phone with the calculator in it.. So, when I approached the teller, I mentioned to her in a no big deal, but just to let you know kind of way.... your adding machine doesn't work... She proceeded to school me on how an adding machine is not a calculator and many people have a hard time with them.. OK, now I'm a little irritated.. I use an adding machine every day.. I guess I look like a giant moron.. I explained to her that I'm well aware of how to use it, but it has no power. She asked me if it was plugged in.. I told her I didn't get down on the floor or anything to investigate, it wasn't that big of a deal.. I just wanted her to know for the next person.. She then explained that they don't have enough electrical outlets over there!!!!!!!!!!!! WHAT????!!!!Not only did you in a round about way insult me... but, you knowingly place a machine out for public use that requires electricity, yet you don't put it where it can be plugged in...???? Oh dear.... So why did you assume I don't know how to use it?? I have nothing more to say... Thankfully I don't have to deal with this in Novi...

When a break in mortgage rates happened we made inquiries with a few banks and found Key Bank had…read morevery competitive rates. We were interested in refinancing our rental properties as well as our personal residence. The added plus for our rental properties was that Key Bank did not require us to move them out of their LLCs in order to refinance them. So we were able to lower all of our rates without any hassles. The staff were all professional and easy to work with.

Absolutely not. Would not allow me to close out an account that had zero money in it. Tried to…read morecharge me $8 a month for months. You would have thought they'd figure that out when there was no money in it. Never bank here! Manager is a wuss too.

Call but no answer, helping other people. Also, when you're physically at the bank they have a…read moreperson asking why you are there. Stop asking and go behind the counter and help people complete their business.

This is the first time I've felt compelled to write a review of my banking experience. Randi Atris,…read morebanker at this branch has been so helpful to my husband and me on numerous occasions. Mr Atris is so knowledgeable and professional. He was instrumental in a smooth transition of our funds from another bank. He was very helpful in helping us set up our online banking. His interpersonal skills and knowledge make him an asset to your bank.