Managers are the most knowledgeable in southeastern Michigan. Tammy and Carol are awesome!read more

came in the bank at 9am to get a document notarized for school. The bank teller told me it would be…read morea few minutes. At 9:15 I asked how much longer because I was late for school. They told me the manager/notary said 10 more minutes. I asked why wasn't I aware of this when I came in because I could have gone to a different branch. The teller responds by telling me to go sit and wait at another branch. I told her that her attitude was very nasty and got up and left. Came to another branch and they took care of it right away. It's always a problem at this west Bloomfield branch as a young, black female.

When a break in mortgage rates happened we made inquiries with a few banks and found Key Bank had…read morevery competitive rates. We were interested in refinancing our rental properties as well as our personal residence. The added plus for our rental properties was that Key Bank did not require us to move them out of their LLCs in order to refinance them. So we were able to lower all of our rates without any hassles. The staff were all professional and easy to work with.

The customer service is not good at this bank. I felt so I welcomed and I have two accounts here…read more It made me want to cancel them and find a bank where I am more welcomed. I also just moved up here from Texas so it was a very bad taste in my mouth. Do a better job Bank of America

If it were possible, this branch specifically Ryaya and Vilda deserve a negative star for their…read morehorrific customer service. We entered the bank at 2:15 pm on Monday, July 26th and Ryaya wasted more time telling us why we needed to make an appointment and come back another day versus trying to offer service. I explained to her that I was from out of town and that I was told that the only way I could add a name to my account was to come to the bank with the person I wanted to add in person, so we would wait. Vilda's 2:30 pm appointment came in and she took care of him in less than fifteen minutes. She would have been done sooner had she not stopped to direct us to make an appointment, wasted time calling another bank to see if they had an appointment, and then coming back to us to say that she also had a 3 pm appointment. We informed her that we would wait. She finally went back and completed her 2:30pm client. He left at 2:45 and we watched Vilda sit at her desk wasting more time, ignoring clients waited. She then came over and explained that if her 3:00pm appointment didn't show then she could see us at 3:10 pm. No one came for her at 3 pm, however she sat at her desk. At 3:05 pm, a white male customer left the line and went over to her desk to ask a question. We watched and heard her tell him he needed an appointment, then she proceeded to make him an appointment and continued to work with him until 3:35 pm at which time it was clear that she was not going to assist the two African American customers who had been waiting for over an hour. I asked for her business card, and she said she did not have any so we wrote her first name down, Vilda. I am so disappointed in BOA that I am seriously considering moving my accounts over to Wells Fargo as I need a bank with offices in both Michigan and Florida. Customer service in this branch was nonexistent and it was quite deliberate. Totally disgusted with Vilda!

Horrible lack of customer service. I was okay eith Citizens when I opened a checking and savings…read moreaccount. I even opened a IRA snd a couple I iple CDs. Our relationship went south with the CD and a mortgage.

Always understaffed, constantly making errors due to lack of proper training. I'm ready to take my…read morebanking somewhere more competant.

All Star Team This team is professional & knowledgable…read more They place the client at the 1st priority and go the extra mile to ensure clients are happy

This branch is my go to. The turnover is low, which means I don't see someone new every week. The…read moremanagement is phenomenal. Everyone is nice, helpful, and most go above and beyond to get me what I need. This branch is the reason I stick with Chase.

Great location and services…read more They provide fast cash and check deposit or withdrawal. Make sure to bring your valid drivers license or state ID for verification. The bank tellers are friendly and helpful. I asked for a copy of a document and they gave me extra for free. You could either set appointments to arrange your direct deposit request or do a walk-in. On the front desk, you need to write your name on a clip board and wait for your turn for a preferred bank transaction. When we go to this location, they serve complimentary coffee. Arriving at 11 am today, they probably run out. For account members on the go, there's a drive thru atm machine on the right side of the building. Restroom is inside the vicinity. There's enough parking more or less for 20 cars. Mondays-Thursdays open 10am -5pm. On a Friday, they open earlier at 9am. On Saturdays, closed at 1230pm. And no office hours on Sunday's.

Been a member for about 10 years. I have pretty good credit and they offered me 5% on a vehicle…read more I'm a finance manager and know that this isn't right. Submitted myself to Genisys and now I'm only paying 2.49%. Not really too happy with these guys. Plus it took them two days to tell me that. Genisys (at my dealership) only took 2 minutes... thinking about switching to a more tech savvy bank that takes care of their members...

I have good service inside here it is quick and I'm helped with the issue I have. Tonight I went to…read moredeposit some cash into the ATM and it was covered in spiders. I was pretty grossed out. All it takes is just a little spray you'd think it would have been an obvious issue with it infested. Oh well, I guess I just won't use it in the future.

I have banked here for over 15 years. Way back when it was T & C Credit Union. They are efficient…read morein every way. They know you when you come in and are very friendly. Great loan programs for every purpose...easy application process and quick approval. Give up the big bank and use Genisys.