customer service sucks. My account got frozen and now I can't move my money to pay my bills…read more Customer service didn't help. I can't even to an external wire the feature to do so is un functional. horrible...

5 stars awesome - Bay Federal is a great bank with great people -…read more Suggestion: you have courtesy coffee- so nice - n its good coffee- No covers for the cups - I asked - can we go just a touch farther n have covers for the cups?

I came here. It's not my new bank, but I came to get a cashiers check deposited into someone's…read moreaccount. The teller was very nice. Very polite. I actually was very surprised. I've never been a fan in the Wells Fargo, but she was definitely very pleasant as a teller.

Joel, who only works here to help out he's from San José was so kind professional, warm and…read morewelcoming. And then Dave, who is the security guard always makes me feel so special when he opens the door for me, he literally opens the door for everybody and then asked me how my day is going. I so appreciate Dave welcoming me too the bank and then Joel being so kind and professional. Good job guys I forgot the new manager's name, but he also is quite a gentleman I must say.

Hi my name is Joe and I have been a customer at B Of A for 33 YEARS!! I was scammed by a company…read moreAlleviate Financial. I tried over and over to call them but no response, until I wrote a bad review. B of A did nothing and I mean nothing to support me on this matter. After 33 years I am switching over to Chase where they seem to care. I am on disability and have not worked for 3 years. Yes I gave my info to them because I believed they were a reputable company. Tgis was customer service department.

Still the slowest, least helpful bank ever. Expect unnecessary hassles and terrible customer…read moreservice.

I got a home loan with Kaila Linkswiler and she was phenomenal to work with. She was a great…read morecommunicator and was quick to keep me informed with any updates on my loan and was readily available with any questions that I had. Thank you Kaila and Bay Fed!

I called today and had the pleasure of speaking with Brittany in member services. I needed some…read morehelp in figuring out how to pay my credit card bill. I had had some issues with my payment by mail not being received in a timely manner. I am always hesitant to do anything online, so therefore have been writing checks to you for years! I told her my situation, and she explained in detail, the best course of action and easiest way to pay my balance. She was so helpful. I had so many questions! It was so nice to talk to someone who really cared about the issue and wanted to resolve it for me. (Which she did) I have had Bay Federal for many, many years and have never been disappointed. Brittany was so friendly and helpful. Thank you for having such an amazing person working in member services!

Excellent bank! They helped me obtain a home loan, holding the hand of a nervous first-time buyer…read moreevery step of the way. They are very responsive and pro-active. I had a question today and it was so quick and easy to get a real person on the phone who helped me find a solution. I love you guys at SCCCU! Thank you for all your help!

The staff is so very friendly and helpful and ready to answer any questions I may have. And there…read moreare never any long lines. I have been banking there since they were on Crestview in the shopping center

This rating is for my experience with the staff at this particular bank. While there have been…read moreseveral moments where I have wanted to quit banking with Chase due to some frustration or another, every time I have physically come into the bank and sat down with someone, my issues have been resolved. Hugo Gutierez just helped me resolve an unnecessary charge to my account, and Kimberly Woodard has helped me several times and has impeccable customer service and follow-up. Yes, I am sure things may arise in the future that will cause me frustration and stress, but at this point I am fairly confident that a member of this banks staff will be able to help me resolve it.

they have 14 taller windows and usually have no more than one window open, transferring all my…read morebanking to a credit union

West Coast Bank, is the worst bank in America. It's years behind , years! in computer technology…read more Which causes all their on line services not to operate correctly giving you wrong promos, with no help. The worst thing about them they don't have one human being that works there on week ends. Customer Service no such thing. The 24 hour service is pure B/S, there's no service, just run around. No matter how important. You won't ever reach any service on weekends. I won't tell you about the Debt Card Service.

Give this bank a shot, you won't be disappointed!!…read more Let's start of by saying these ladies and location rock!! The tellers (Jamie, Alexis) and the manager Beverly to name a few are all just so sweet and go out of there way to create an experience and help me with all my needs. Always going above and beyond, they make me feel more than a business relationship but a friend. They are professional , they are fast and they've always been able to solve all of my issues that I've created. I'm gonna miss you gals and I appreciate everything you've done for me again. A+ experience.

I highly recommend Amber at the US Bank at 110 Morrissey Boulevard in Santa Cruz. They also have a…read moreCapitola Branch. Amber is exceptionally helpful and friendly. I recently opened up both a Checking and a Savings Account when I learned that they give 3.5% interest on their Savings Accounts. That is hard to beat nowadays! They also provided me with a one-year interest free credit card. Amber is very knowledgeable about providing the best plan for my financial needs. It will be worth your time to look into banking with US Bank, if you don't already.

Update: A representative reached out and is looking into my experience today. I appreciate the…read morefollow-up, but I'm still disappointed -- this wasn't at all what I expected. I hope my concerns are being heard now. Original Review I came into the bank today seeking solutions for both my personal and business banking needs. When I asked a question, instead of receiving a helpful answer, a manager interjected into the conversation with the employee and responded with, "Wasn't this explained to you when you opened the account?" This was unhelpful and dismissive. As a customer, I expected guidance and solutions, not to be made to feel at fault for needing clarification. The experience left me frustrated and disappointed in the level of professionalism To make matters worse, when I called to voice my concerns about this experience, customer service simply advised that a business checking account was the solution I was looking for. When I went back with my safety deposit key, I explained again that business checking was indeed the solution--but I was dismissed once more when asked, "Do you have a business?" (I have two.). What do you think I'm lying! I wasn't heard, my concerns weren't addressed, and it felt like they didn't care at all.

Pretty unhappy with SCCB. I own a small business and reached out via the online form to get…read moreinformation about starting a new relationship. After a few days of no response, I submitted it again and received a response with a list of items required and also a list of "fees". I was also referred to someone else to discuss ACH transactions. I spoke with two different reps via email but the communication was confusing and combined with the extensive list of fees, I wanted to make sure I understood. I asked to clarify but never heard back. In a phone conversation with one of the reps, I was told not to worry about all the fees because they rarely charged them. What? During this process, I wanted to get an answer about PPP processing and put in an urgent call to the first rep. She called back several hours later but left a message and did not follow up. We lost out on that possible opportunity. I don't blame SCCB entirely but I realized that urgent requests for help were not taken very seriously. I finally got all the paperwork requirements sent over and was told to come to the Aptos branch to complete the process. However, I wanted to build a relationship with the Scotts Valley branch which is the one I'd be using. So, I was then transferred to someone at Scotts Valley. I again asked about the fees and was told, yes, I was reading the fee schedule correctly and they charge for deposits, payments, analysis, ACH out and in, cash withdrawals, etc. The rep had to cancel the in person appt and said the manager would meet with us instead. She was nice but seemed removed from the process and that I should talk to the rep with any questions. When I later asked on the phone why so many fees, the response was "well, we are a for-profit bank". It was a complete waste of time from start to finish. The customer service is lacking and then they nickel and dime you to death with fees. No thanks. I'm giving two stars as it wasn't horrible but we will not be going with SCCB.

Sadly, Santa Cruz County bank takes advantage of the most vulnerable among us by using hidden fees…read moreand outright deceptive tactics My parents were both struggling with diseases that impacting their memories and abilities to make financial decisions for themselves My Dad had Dementia and my my Alzheimer's We needed to take out a second on their home to help with their care. I was referred by someone in our family to Santa Cruz county bank to a specific person in the Scotts Valley branch While acting like they were helping my parents in a time of need they had me sign lengthy documents that did not mention hidden fees monthly fees, annual fees and even a fee to close out the loan after it was paid off The interest rate was double what I later got from another bank They took over $300 in monthly services fees from a bank account they made me open to "get a good rate on the loan" that turned out to be higher than any institution They also had a $75 fee to keep the loan open and then $260 to close the loan, none of which was spelled out in the loan documents So the highest rate, monthly fees, annual fees and then a close the loan fee Do yourself a favor, go to a bank You will get better loan rates, no hidden fees and better customer service

Citibank cancelled my Costco Visa card because I did not renew my Costco membership. That's a bit…read morecommon sense but they could have given me a warning before just shutting off my credit card. It had been active for months since I turned off Costco, then one day I needed to repair my car and BAM no credit card. Can we stop giving these big banks business and take our business to local banks, they advertise that they have changed but not really.

Moved to Los Gatos from Santa Cruz! No branches in county! Only two atms far from me.read more