Rachael Campos has been very helpful in notarizing an Advance Medical Directive, and more…read moreimportantly, navigating a Spoofing Scam. Working with the Fraud Department, (kudos and thanks) she has secured a positive outcome. Rachael is competent, professional, warm, and takes care of her customers. We are very grateful she is the Aptos Branch Manager!

Should have made the switch a long time ago (from the traditional bank we had). Everyone is so…read morefriendly, there is a coin counter... kinda like a good old fashion bank but with modern technology.

A customer since 1981 means nothing to this branch or any Wells Fargo. They hold funds for 10 days…read moreeven if they have already received the funds from a local bank claiming 'irregular' signature even when it isn't their customer signing the check and they have no idea what the signature should be. So disappointing to treated like hamburger and not a real person. I closed that account and after the other day I'll be closing two more. Never again. I'm so disappointed in them and the people who work at the Aptos Branch.

I met the nicest and best banker today. Connie V. She went out of her way to help me and I don't…read moreeven have an account there, my parents did. She was patient, kind, and knowledgeable. If I had a banker at WF like her I would never have left. I also interacted with Judy who was also great. Thank you so much Connie for your diligence and kind heart.

I have had and continue to have stellar service from SCCB. When I was considering working with this…read morebank or another local bank, the initial interaction with each of them was very different. When I called SCCB, it was reassuring and refreshing to get someone on the phone promptly who could confidently help me. His name was/is Jaron Reyes, and we have been working together for months since then. Jaron has given me amazing customer service and definitely goes "the extra mile". It has been, and continues to be, a pleasure working with Jaron and SCCB. I highly recommend them.

The employees at this bank are incredibly friendly and give stellar service on a constant basis. I…read morehave been going for three years now and they haven't ever missed a beat and it is a fun atmosphere to boot!

I have called the branch many times on different days and they never answer the phone. When you do…read morecome in it is hard to find someone to help you. No one is watching for customers who come in. And when someone does come they make you feel you are bothering them. This has been from multiple visits not just a single visit. They need more staff to help. It is so slow and not many people at all in the bank - yet very slow and poor customer service. Other Bank of Americas are not like this so it seems it is the specific managerial oversight here at this branch which causes this.

ATM automatically shreds non-bank of america atm cards. No signs on atm warning customers of this…read more Teller or manager inside said cards are automatically shredded. They refuse to put sign on atm and could care less that I had no way to access cash. Shady banking practices. I should not be surprised as the name of the bank itself is misleading. They have nothing to do with America and never have.

I got a home loan with Kaila Linkswiler and she was phenomenal to work with. She was a great…read morecommunicator and was quick to keep me informed with any updates on my loan and was readily available with any questions that I had. Thank you Kaila and Bay Fed!

I called today and had the pleasure of speaking with Brittany in member services. I needed some…read morehelp in figuring out how to pay my credit card bill. I had had some issues with my payment by mail not being received in a timely manner. I am always hesitant to do anything online, so therefore have been writing checks to you for years! I told her my situation, and she explained in detail, the best course of action and easiest way to pay my balance. She was so helpful. I had so many questions! It was so nice to talk to someone who really cared about the issue and wanted to resolve it for me. (Which she did) I have had Bay Federal for many, many years and have never been disappointed. Brittany was so friendly and helpful. Thank you for having such an amazing person working in member services!

Out of all the Bay Area Comerica banks this is the best! And really, it's the clerks who make it so…read morewonderful! Every single one of them is personable and kind. Every single one of them is helpful. Every single one often is dressed well! The overall appearance and attitude of a place is what gets any place a five star rating and this business deserves it! Join me today in saluting the bank of your dreams !!!!! Salute!!!!!

The dry cleaners next door asked me to get smaller bills instead of paying with a $100. I walked in…read moreand asked for change for $100 bill. There were no customers in the bank, Erika the teller told me she would break the $100 bill unless I had an account with them she then said "you're welcome!" Went across to Chase and Dani gave me change without even blinking an eye - was happy to do it no questions about whether or not I was a customer

For years now they r always short of tellers resulting in long waits. Your lucky if there r ever 2…read moretellers at the same time. Of these 2 tellers one of them is working with businesses that bring in there money bag & do business that takes lot longer than a regular transaction. Oh & if there is a 3rd person behind the class there's a sign saying next teller. So basically u have only one teller most the time. If I didn't have my mortgage with them I would have been gone years ago

Horrible customer service. I'm closing our account after…read morebeing unhappy for years! Capitola Branch was the worst banking experience I've ever had in my life.

I walked in to at least three other chase banks trying to get help...!No luck, always excuses…read moreHugo, the manager, was very accommodating!!! I've been on the phone for three days trying to set up and appointment with no luck. I finally got through while I was in the parking lot! Hugo said there was no banker there currently, this was the case with at least four different banks. He got on the phone and began navigating the process to help me with a business account going up and beyond the call of duty. Very professional a true people person. If I was the CEO on undercover boss He would be an ideal candidate to move up the ranks spend the money on training and college! I then would go back and show the video of other bankers playing on their phones Google searching shopping etc. and telling me they were too busy and did not have time fire all of them. Thank you Hugo I have several joint accounts with my elderly mother personal accounts and now a new business account.

Horrible staff and service. They hire women that don't speak clearly or have any kind of financial…read moreexperience what so ever! I would never trust these people with any money and I don't know how they're still in business!!!

Terrible customer service and professionalism. It baffles me that in this day and age, there are…read morebanks that treat people with so little respect and can't or won't follow the most basic standards.

The manager, Jennifer, was quite rude when I came here. I was depositing a check and was told it…read morewould be on a hold, completely understandable. When I asked when would the hold be taken off she rudely told me that it's her systems fault and not hers so there's nothing she can do.... That wasn't my question at all. I just needed to know when the funds would be available.