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Comfort Food 154

5.0 (1 review)
Closed • Closed

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3 years ago

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Chili's

Chili's

2.7
(95 reviews)
1.6 km
•$$

When dining in I am normally very satisfied with the quality of Chili's food. Unfortunately the…read moreexperience using DoorDash wasn't the same. The restaurant was less than a mile from our hotel and delivery was estimated to be an half hour so that seemed better than fighting the Sat night crowd. Soup was cold required heating thankfully our hotel had a microwave. The tortilla strips added to soup were a soggy mess (why would they not be in separate packaging) . The burger was good but not hot and a mess because it wasn't packaged to travel. The fries were cold and limp as if they had been under a food lamp before packaging. The burger was advertised with tomato and there was maybe half a slice on it. Food arrived on time to the projected delivery leading me to believe the issues were caused by DoorDash.

If I could give 0 stars I most definitely would. Never in my life have I experienced anything like…read morethis with an establishment before. I just recently attempted to order one of my longtime favorite meal from Chili's. I was met with staff that im now deeming incapable. Granted this meal was removed from the menu about a year and a half- 2 years ago, so every-time I order it I have to give instructions as to how I want it made (only 4 ingredients). Now I could completely understand if you just simply didn't have the food, but to tell me it's not possible because "its a friday night" & "we have new kitchen staff" and then blaming it on a language barrier??? Correct me if I'm wrong, but are they not hired to oversee/run the kitchen? Not to mention, it's just a different variation of what already on the nachos on the menu... they're literally just substitutions with LESS ingredients. Highly disappointed, he didn't even ask what I'd like on there to see if it was possible! On top of that, the first employee said they don't even do that anymore & when I said I'd just ordered it recently she completely switched it & transferred me to someone else. I don't speculate but it just felt like they didn't care to make the order which is very disheartening considering I've ordered this same meal in 6 different states & multiple cities... James, this left a really bad impression & im extremely dissatisfied with the To-go service at this location.

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Comfort Food 154 - tradamerican - Updated July 2026

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