Please Read: My elderly mom is at this facility, and the top administrators are terrible. They…read morerefuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

The staff is what makes it so special here! The administrative team is top notch. Always looking…read morefor ways to improve the quality of care for Residents that live at Mecklenburg health and rehabilitation and for future residents is always their goal.

The ENTIRE TEAM of women and men WORKING TIREDLESSLY around the clock at MATTHEWS HEALTH AND REHAB…read moreare ABSOLUTLY FANTASTIC!! From Jennifer, Brandy and Sharon in admissions... showing me and my family SUCH CARE, KINDNESS, PATIENCE ...as well as their KNOWLEDGE AND SKILL at helping me navigate this unfamiliar and traumatic time in my uncle's life... to say "Thank you" is just simply NOT ENOUGH! My uncle (who is a father to me) was admitted as a "short term" patient with memory difficulties. NURSE TERESA and her ENTIRE TEAM on the (300) HALL have and are... taking SUCH WONDERFUL CARE of my uncle... that I HAVE NO DOUBT that THIS IS EXACTLY WHERE he WILL GET the kind of care I WISHED FOR... with all my wishes. We, as a family... are SO GRATEFUL for EACH and EVERY person that are there around the clock to keep my uncle SAFE and as HEALTHY as his body will allow. ALL of the NURSES, CNAs and EVERY SINGLE SUPPORTING TEAM MEMBER that work at this facility are SO SKILLED, KIND, PATIENT, CARING AND LOVING... in what I KNOW is NOT ...BY ANY MEANS... an easy job. NOT ONCE, have they ever made me feel like my uncle wasn't their ONLY patient... when I KNOW they are pulled in a million directions day... in and day out! THEY ARE ALL... THE BEST of the BEST! Mr. Ernie and his ENTIRE TEAM of Physical, Occupational, Speech therapists are ABSOLUTELY PHENOMENAL!! Lynn, Sarah, Paola ...as well as ALL the other team members that are helping my uncle... not just "maintain" but THRIVE! To simply say "THANK YOU" to ALL of the women and men that work at Matthews Health and Rehab... that leave their own families... day in and day out... to care for other's loved ones... well, "thank you" is just "simply" ...not enough. SABER HEATHCARE GROUP should be VERY PROUD and LUCKY that these group WONDERFUL, TALENTED, SKILLED, KIND AND CARING women and men, REPRESENT... not only them... but are a SHINING EXAMPLE of what ALL healthcare professionals should strive to be. They are quite "simply"... THE BEST of the BEST!! THANK YOU ALL!!! ... for ALL THAT YOU DO!

Family like feel with smiles and love . Very helpful staff ! Plus they have a ice cream parlor and…read moremany activities going on for all and a host of family volunteers

Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

I added this business over two months ago. I have been putting this writing off…read more So I will start now... They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father. During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually. My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell. You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.

After having a total Knee Replacement on 27 May 2025, I was released to Asbury Rehabilitation. The…read morewhole staff was very professional and worked hard to get me mobile again. Their Physical and Occupational Therapy were wonderful. I had each therapy 5 days a week. They push you, but not so hard as to cause you to hurt yourself. The location is a long way from home, but it was the best. Going home today and will start out patient therapy Friday. Since I live alone - in patient rehab was definitely the only way to go! The best thing I can say is, you aren't dumped in a room and forgotten. The aids went out of their way to make me comfortable. My recirculating ice machine came with me and the aids would set it up for me. All medications were dispensed in a timely and professional manner. If anything else has to be replaced, I would not hesitate to come back. I forgot to mention their therapy dogs.

My mother moved to Aldersgate 9 years ago. She wanted to live in an assisted facility vs with one…read moreof her children because she wanted her independence for as long as possible. Each person and family is different and has different needs to be considered. She has moved through the entire community from Independent Living using Aldersgate At Home to help manage medications and have daily eyes upon her to Assisted Living to Asbury Rehab (as needed) to the Dementia Community to now the Asbury Long-term/Nursing Care area. Aldersgate has truly been a gift from God. My stress has continued to reduce as she has moved through the community. It has been so comforting having EVERYTHING she needs in one facility vs having to move organizations at different stages of care. The staff (saints sent from Heaven above) are professional, warm, kind, funny, honest and have cared for my mom like she was their own. At each level, the staff got to know her by name. It helps to enter Aldersgate early so the staff gets to know you, can see changes in you and assist you through the stages as needed. They truly care, are professionals and can guide you and your family through the stages as changes need to be made. It also helps when they are making the call to help a loved one get additional care vs you making that call. Your loved one is more receptive to the change when they realize the professionals are making the decision not their family. They still might not like it because they may be leaving new friends as they move to another area of campus but the family doesn't become "the bad guy". The staff is amazing at navigating with family dynamics. The staff moves around campus so as your loved one moves they do see some familiar faces as they make transitions and the staff has knowledge to pass on to new staff on how to best handle someone when needed. The facility is very clean and well maintained. I personally think the food is very good and frequently pick up lunch/dinner for myself in the cafe after visiting with mom. I have also eaten in the main dinning area with mom in the past and it was good. On occasion, like any place I might have chosen something I didn't care for but that's normal...overall very good. FYI..there is a black female chef in the cafe that makes the best omelettes for breakfast....yummy. Also, dont try the cappuccino crunch ice cream because it's addicting! At times when visiting from out of town, I have rented one of the rooms so I could stay at the facility but have my own space. While not fancy, it was clean and maintained. The facility gets pretty quiet early yet you can get a good walk up and down the halls at night or around the gorgeous campus during the day...don't miss the azalea garden. Aldersgate is "Top Shelf" in my book. If you or a family member needs care, I cant think of a better place to be.

Meghan B. was my therapist and she was excellent. She kept the appointments challenging and…read moreinteresting by varying the exercises, movements and therapies used to treat my chronic pain and loss of range of motion. She's a very caring and competent healer.

I had one visit, my review has nothing to do with the therapist. She was great. My issue is the…read morefacility overcharging customers with benefits. This center tried to charge my insurance $650 for the initial visit. My insurance only allowed them to charge me $270ish dollars. When I called my insurance they said it was the highest cost they have ever seen. I'm just recommending shop around prior to coming here.

My Dad has been for both shoulder and knee replacement-- they have always been kind- treated my…read morePops with respect- listened to his concerns- did everything to help in his recovery. The office: easy to check in- they have self check in at desk- also staff at front to help- they greet you and make sure you are checked in. They also have a fun decorating- with big humor Parking: there is a lot of parking out front Extras: they are across from Pineville Hospital, a lot of places to eat close, and interstate is right there

It's never great to need to see the doctor but this was a follow up. Mrs. K. had a thing done and…read morewe're here to make sure that it's all good. And it is! Five stars for the doctor and this great facility, rounding down because the front office staff. Where can I start? Challenges with the insurance, problems getting through to make an appointment, but at least the payment end worked out. We'll keep coming back because the doctor is fantastic. But wow, the office. [Review 2066 of 2024 - 3754 in North Carolina - 23085 overall]

Worked with Ryan on shoulder pain/discomfort. First session spent majority isolating possible…read morecauses, identifying probable root cause, and Ryan gave a prescriptive plan of at-home exercises/stretches to improve muscle stability, and modifications when lifting. Lifting modifications and improvements to form when lifting provided next day relief at the gym. Continuing to work with Ryan on stability/strength and appreciate the professionalism and individualized attention from Ryan and his team.

AMAZING! Shocked I'm the first review and I'm happy to leave the 5 star. Saw jordan and learned so…read moremuch about things no one has ever told me before with my lower back. Just moved to the area so was so happy to find these guys! It's a must if you are working on any type of issues with low back, shoulder mobility or just want to get a good adjustment with cupping!

Laurie brings her occupational skills to our houses three days a week to help my 87 year old…read moremother. She helps her shower, dress, and do functional activities. She also makes sure that my mother gets the appropriate amount of exercise. Laurie is compassionate and her approach is so good. There are so many aging parents out there who need home health care. Without reservation, I recommend Laurie and would be happy to talk with you directly about her services. You can email me at michaeljordanw@me.com and we can be in touch. Laurie is trying to develop her business in the Waxhaw, Weddington, Monroe areas.