Just a little advice for anyone who is looking to hire caregivers for their aging loved ones. Do your research before working with a company named COMFORT KEEPERS. (Lubbock and San Angelo), owned by Lisa Carson. Recently after visiting with Ms. Carson by phone regarding my mother, I was told of how the company cares for the well-being of their clients, however her company's actions seem to prove much differently. Company policy, contracts, and bottom line (profit) prevail over any actual decency or integrity in the care giving or well-being of the client. I am dealing with this now and discovering what COMFORT KEEPERS is really about. During the past 8 months, however, my 91-year-old mother has had a wonderful person look after and care for her. They have become very close during this time.
Over the past few days, Comfort Keepers has performed anything but keeping my mother happy, and stress free. By the way, my mother has a weak heart and I'm not happy when I see her stressed and crying over a cold, impersonal company text telling her that her caregiver, for the past 8 months, will no longer be coming. So much for the caring and welfare of a client!
On another matter regarding Comfort Keepers, in the spring of this year, after not performing an in depth background check on one of their employees, the company hired an employee who was a substitute caregiver for my mother. After only one day, the employee stole money, jewelry, and silverware from my mother. When learning of this I did my own online research and after about 15 minutes of research and a $10.00 fee, I found that person had a criminal record and jail time in Texas for the past number of years. We had to file a police report. This is what I call "Negligence"!
Most recent, I sent a text instructing Comfort Keepers to cancel services for Oct. 10, 11, and 14, but to keep the weekend cargiver there until we could come up with options. I received a text saying, "OK. This morning nobody showed up and when my mother texted the company regarding my text and reply, the company management replied with, "no comment". This company should not be in the business of caring for the elderly!!
It's sad that legalities, regulations, and the bottom line have taken precedence over decency and integrity with most businesses, and especially a business like Comfort Keepers who is supposed to help make their clients' twilight years feel secure, happy, and stress free.
At this point we are weighing what options we have unless a meaningful solution can be reached. read more
