On New Year's Day, one of the coldest days of the year, our furnace was dead! When the…read moreplumbing/heating company we have used for 17 years (since we built our home) message machine said they did not have "after hours" service, we panicked and started calling other plumbing companies. Kaduce was the only one to respond. They came and took a look to determine if it could be fixed or replaced. We expected to have to replace but they said, with a few new parts we could keep it running! Woohoo! They had to order the parts which took a couple of days but offered some space heaters (along with a couple that we owned) to keep us warm enough until the parts arrived. We were a little concerned about leaving town on our extended vacation with a newly repaired furnace but their manager suggested a new thermostat that could be controlled over the internet. We would receive notifications if the temperature dropped in the house, etc. It worked perfectly and we could not be happier. We also signed up for their service to check our A/C, etc. Makes so much sense as a home gets older that it needs regular check-ups just like us. Now one of our faucets has been dripping, so needless to say, we called Kaduce and scheduled a plumber. All of their employees have been polite, neat, and organized. They have clearly explained what they needed to do and have cleaned up after they have finished.

Be wary folks. Things are not what they seem. What started out as a perfectly acceptable experience…read morewith Kaduce, has taken a very ugly turn! Needed to have them fix an issue that was caused by them in the first place, therefore, should not have even had a charge for this repair...was told the service call would be $80, then found out that the $80 is merely to be graced with the presence of a technician to come to your home, THEN...the actual repair was additional! So, my $80 service call cost $154. Also, they tried to get me to pay for said repair before the tech even started!?!? Not how the world works. Things just got extremely sketchy by the end. Although, everyone I dealt with was knowledgeable and professional, their practices seem extremely shady. Just another company scamming $ out of people and not taking responsibility. Most definitely would not recommend.

I had them install a garage heater a few years ago, and they did a great job! They were pleasant to…read morework with.

cleaned and checked the AC. pricing was good for service provided. good quality service and they…read moretook their time checking everything out.

1 STAR Service person came out for heater issues within 2…read morehours. Checked the connections, all good. He said the only issue is that the filter was overkill, and preventing air flow. I gave him the OK to change the filter. He was there for a total of 35 minutes. When I asked how much I owed, he paused, as if thinking about how much to charge me. He told me $120 per hour. I said it was really "steep", and he firmly replied that that's his hourly rate. I called the office and complained that that is ridiculous for changing a filter. I was told that that is a flat rate because he had to drive out. We're 5 minutes from the office. I was given a 25% discount. The service was ok, but $120 to change a filter is outrageous. We had previously used their services, but I WILL NOT use them again. I rarely review companies....Incredible service or awful experience. This is easily in the 1 STAR category. I'll even go out of my way to review on Google , Angies, etc.

I needed a new outlet put in. The work was quick, clean, and the price stayed the same as forecast.read more

absolutely incredible service. one call and 15 minutes later he was at our house working…read more Incredible service so thankful, flooding basement stopped

Lange's Plumbing & Heating have provided us with superior service for years. Jim and his crew have…read morebeen quick to respond to our needs, efficient in their work and always priced fairly. It would be easy to take advantage when there is no heat in the middle of a cold Minnesota winter or suddenly you find your hot water heater has failed........they simply respond like professionals. Fast, fair, friendly and with the quality workmanship we need. For us it is Lange's Plumbing and Heating!

We had air conditioning "issues," due to a rodent incursion. Called Countryside, asked to be put on…read moretheir service list (just finished hottest weekend in two years). They got me an appointment the DAY AFTER I called. Service tech Josh called about an hour before the appointed time, said he was ahead of schedule, asked if he could come early. YES, please! Josh stopped in, and was 100% clean/pleasant/polite/professional. He quickly diagnosed the problem, explained the problem to me in layman's terms, and presented me with a couple of options for service. Josh completed the repair quickly, and got us "up and running" in no time! Josh was an absolute pleasure to work with. We've been fortunate to have minimal problems with our HVAC systems over the last twenty years, but I know that CRH has been here at least once. After today's service call, I know that CRH will absolutely be at the top of the list, next time we have a service need. By the way... Josh was finished and gone, fifteen minutes BEFORE the scheduled service call time window. That can't be expected every time, or even predicted... but it was just icing on the cake. We couldn't have asked for better service. "Thank You," Countryside Refrigeration and Heating!

RUN AWAY DO NOT USE THEM THEY ARE SCAMMERS…read more If I could give zero and turn these guys in I would. On January 23, 2025, I had a technician from Metro come to inspect my furnace, which was not functioning properly. The technician ran several tests, showing me that the furnace was not operating as expected. He claimed that the original installers had improperly set up the unit, then identified a huge air leak and adjusted the gas pressure. He also noted that my temperature levels were dangerously high, which he described as a failure and cause for worry. After making adjustments to the system, the technician told me that the furnace would continue to run inefficiently until it eventually failed, he also did something to cause my humidifier to leak all over, citing the improper installation as the cause. The technician also informed me that I would need to replace the unit entirely, which seemed unwarranted, as the furnace is only about two years old. Also told me it would be almost 12k for a new one or a cleaning and seal for almost 4k. When I scheduled the inspection online, the website clearly stated a $60 diagnostic fee. However, when the technician presented the bill, I was charged $215. Upon questioning the discrepancy, the technician explained that the $60 fee applied only if a part were replaced, labeling the work he did as a "quick fix" rather than a diagnostic service, despite the coupon's terms indicating it covered diagnostic repair. The whole reason I scheduled with them was because of the 60$ ON THE SAME DAY, I had the original installer come to assess the furnace. After the bad tech told me the furnace was installed improperly. He immediately came out no charge. He explained that the issue was simply that the damper fins were closed, which prevented proper airflow. He corrected this and addressed the gas pressure issue. The technician confirmed that the previous technician's actions--turning up the gas pressure--would have likely caused long-term damage and elevated CO2 levels, putting my family's health at risk. The installer also stated that a simple cleaning and adjustment of the fins would have resolved the issue, without the need for any major repairs or a full replacement. I have photos of the coupon, the invoice, and evidence of the inaccurate statements made by the technician. It won't allow me to upload the invoice nor the service information that was done. I uploaded the pictures. These guys are dangerous.

Their schedulers/front desk personel need to work on their customer services skills. Extremely rude…read moreand condensening. I just cancelled the appointment mid call. Do yourself a favor and literally call anyone else!

They did excellent work installing a tankless water heater in our home. The quality of the work was…read moreimpeccable. The cost was quite reasonable given the quality of the work. Did we get a bargain basement rate? No. Did we get great value for our dollar? Absolutely. We intend to use them again for any future plumbing projects.