Had a financial challenge. People on the phone were kind and within minutes the person with the…read moreright expertise called back. During this phone call various options were discussed and explained in such a way that I could understand. I asked a zillion questions and they were patient and showcased their teaching skills. I felt at ease like these people and this institution have my back. They were honestly trying to help me while being up front about costs and "whats in it for them" with the terms of any financial product. It was refreshing to go through this process with such kindness, humor, and a focus on regular communication. I will refer anyone here who will listen.

Avidia Bank... the name says it all, doesn't it? Best Bank…read moreEVER!!! And absolutely Best Customer Service and NO FEES like any other bank I've ever put my money in!

Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.

Shady business practices and terrible customer service. Disputes now go to a 3rd party thats…read morelocated somewhere abroad. I do not recommend.

They took the balance my old car loan account to cover "fees" before I could close my account &…read morehave my balance returned. I'd been trying to reach them via email & had previously notified them of my new address. The issue with my address was the source of one of the "fees". I guess I should consider myself lucky that some collection agency hasn't yet come after me about more "fees". Welcome to subprime banking in the CU universe folks. Low down dirty dogs.

I regularly use the Fitchburg branch in the old KMart Plaza. Until recently, they were lovely to…read morework with. They have since changed all their employees for the worst. I wait, and wait at the drive through. They are less than friendly. It's too bad when people in service positions hate their jobs. Certainly would no longer recommend this bank.

This bank acquired my bank and as such some of the rates and conditions are grandfathered in, but I…read morewould not go with them otherwise and am unsure I will stay with them. The departure of a significant number of the existing staff within weeks of the announcement of the planned merger was telling. The process was not transparent. Supposedly the smaller bank which was usually empty of customers was not in any financial trouble and the merger was due to accountholder demand for more branch locations. I don't think so. The other advantage we were supposed to be thrilled about was insurance for deposit amounts over the FDIC limits. In Fitchburg? Seriously? Maybe in the Stow branch. The transition did go smoothly, as account balances transferred correctly and statements were accurate, but communications regarding it were flawed - for example, references were made to previous communications that were never sent, and an incorrect transition date was given. The phone lines were also flooded despite extended hours and you could not get through or had long hold times. Fidelity is all about the jargon. They can't just say "Checking" or "Savings". It's LifeDesign Free II or CareFree Discover (no relation to Discover card) or other gobbledygook. I am not impressed. For better rates try an online bank, for better service try a credit union. If changing direct deposits and withdrawals were not such an inconvenience I would be gone.

The nicest people to do business with anywhere...and Ray Lafond is the happiest guy around and and…read morealways greets everybody with a smile and a "Hello" that he sees come through the doors.

There was a time when Enterprise Bank gave a hometown feeling to a commercial setting. People and…read morefamilies in the area were known and welcomed. As they have grown this has changed, it's more impersonal, with a fat happy banker kind of environment. As long as the employees are happy, then the customer can come second is the new forte.This is the feeling you get walking through the door. You feel more like an imposition, as if your bothering their workday. Enterprise Bank used to do anything for their customers, now try to find someone who doesn't just want your money. In the Leominster / Fitchburg area there is only about two individuals that will do what they can, if they can. Frankly, I would look elsewhere.

My hometown bank really has a familiar face every time I go there. They help me with the bank app…read moreand with companies trying to get into my acct.

In the age of instant gratification, perhaps people expect the fast food chain restaurant type…read moreservice. I find the bank no better or worse than most other financial institutions regarding customer service. I have been a customer since the bank's original inception as Leominster Savings and the only thing that has changed is the name over the door.

Go somewhere else! Anywhere else!!…read more And don't worry about looking rude by walking out of there because they probably didn't care that you were there in the first place. Never in my life have I gone to a bank and sat down waiting for service and each and every employee absolutely ignored my presence. We sat there for 17 min and not one person said ...'someone will be with you'...'how can we help you'...nothing!!! So then I'm thinking that maybe I'm doing something wrong so I called from the lobby and asked if this is where I should be?!? Teller confirmed it was and proceeded to condescendingly tell me "YOU COULD'VE JUST COME UP HERE..."[insert eye roll here]! Excuse me?!?! No...you could've simply acknowledged that you had customers! Put your money under you mattress because you will get better customer service there!

Great bank. I bet they have lots of money and they are a pet-friendly bank in case you want to…read morebring your dog with you to make a deposit. They have dog treats on the counter.

20 minute line and one teller open (while the floor manager paced around waiting for her delivery…read moreto arrive from Chipotle!) and once I got to the window, it took no less than 25 minutes, four signatures, showing my i.d. twice and the teller consulting with manager, who was, by the amount of time it took, deep into her bag of Chipotle, to exchange three $100 bills for smaller bills and two rolls of quarters. It almost feels like they have made this process thirty times more difficult than it needs to be (or ever was) to discourage people from doing in-person banking. Boo.

Look elsewhere DCU has gone down the tubes with regards to every facet of service, I'm sure they…read morewould be quick to loan money or open an account that benefits them. I've been a customer since inception as I worked for DEC which was the company that started DCU. thats over 35 years... and I'm fed up with the mediocre service at best. Everything I do with them now from CC points, reporting a card issues, calling in for something I can't do online is nothing but frustration and waiting... 20 minutes right now waiting for a customer service rep from the rewards company they hired to manage the DCU platinum rewards. Not so bad as it was a 30min plus minute wait to report a lost CC all while listening to a recording tell me how important I am..... Oh and I had to call the VISA office directly because it was after hours, who could only do a report and notify DCU when they opened that my card was lost. I also have account at IC Federal Credit union, someone answers the phone almost immediately, yes a person.. I'm done with DCU. Don't get me wrong DCU was great at one point but who ever is running it now has abandoned the customer service that made them what they are today.. which I guess is too big to care??