I think government offices have that reputation of being labyrinthine and complicated, with their several departments playing host to severely bureaucratic and unnecessary processes and steps that the public has to go through. Also, more often than not, government offices are run-down, with important and not to mention basic conveniences (like A/C, automatic queuing systems) usually out of order or malfunctioning, thus complicating things for the people.
There are a few exceptions, though. Commission on Filipinos Overseas may be a little out of the way and a bit challenging to go to if you don't drive your own car, but the processes here are streamlined and are detailed in the citizen's charter, which displays the steps that people have to follow to secure their different trainings and registrations before they are given permits. I think in terms of governance, CFO is doing a great job in preventing human trafficking by providing orientations and seminars on what to expect when working abroad. They also have different programs that provide informative courses and lessons on a broad array of topics, such as financial literacy for Filipino beneficiaries of remittances, wise investing, and the like.
The lines are always organized, and the staff are always helpful in answering your questions. There are proper waiting areas and the processes just seem very organized and well-planned. Also, the website for this particular agency has a lot of information and is up to date, something that other agencies must also strive for. read more
