Love this branch and their workers. Friendly and helpful. Easy to work with and will solve any…read moreproblem that you may have.

Hard to get inline service Always service inside…read moreMr. Ruby means well and I do not like he uses fear W seniors concerning how they use their accounts.

A great little Chase branch in Shelbyville. The tellers and bank employees always very helpful…read more They can, at times, especially on the weekends, get a bit understaffed. So, if you need to do some sort of business that doesn't involve a teller, you may have to wait a bit. They offer in house banking services such as in person tellers, checking and savings accounts, as well as safe deposit boxes. And they also have a drive-through teller and drive-through ATM.

We got established with this bank over twenty years ago when we moved here from California. None of…read morethe major west coast banks existed in this area at that time. Our review of Republic Bank if made back then would have definitely been a five star review. Through the years options have increased as far as banking companies and branches. Instead of a handful of Kentucky Banks all the major Banks appear to have nationwide branches. During the same period of time our pleasure has decreased with the local branch of Republic Bank & Trust. During the last several years there has been a massive turn over in the employees at our local branch. Of course long time employees are going to retire at some point. Additionally some of the younger work force has left for other locations or jobs. Our most recent and ongoing experience has found many new employees are working together that neither value the long established customer nor are they capable at their job. An example of this is when I was depositing a check from my husband's and my joint account into his checking account to cover a bill that he was mailing. Since the check was for $3,000 the teller said there would be a hold placed on it so as to have time to clear. I pointed out the check was from one Republic account to another and that she could look at her computer and confirm that plenty of funds existed. She neither understood what I was saying nor did she care. I turned to the next teller over and asked for her assistance thinking she would understand. I finally had to point out the large savings accounts that exist in our name and asked if I needed to withdraw from one of them to make the deposit clear. Finally a familiar face appeared on the scene and explained the hold policy to the two young tellers. That employee knowing our accounts and history thanked me for our continued business. This past month we received a massive mailing for every account that we hold at Republic informing us of new fees as of April 1. My husband proclaimed "we're done with Republic"! I responded, "no let me go to the bank to confirm the fees do not apply to any of our accounts". I did and I met with one of the bank officers who worked through all the accounts and my questions. I was able to come home and inform my husband that the only accounts affected by the change were my two business accounts. I've saved our accounts at Republic for the time being but can see the hand writing is on the wall that we may soon be changing accounts to Commonwealth Credit Union where we always have been and continue to be satisfied.

You may as well choose an online bank. Republic no longer has the ability to service clients in…read moreperson. If you live in Shelbyville I suggest a local bank like Commonwealth. I have done banking with Republic for over twenty years but enough is enough. Their hours are reduced. No personal service with drive through. Lucky to have two tellers working. This bank has made drastic changes in the last few years - not the bank I once felt trust in.