Dr Brager diagnosed me by telechat & prescribed ear drops. He also instructed me to show him on…read morevideo affected lobe. He's a focused competent physician. I Highly recommend Dr Robert Brager MD Ear, Nose & Throat doctor. His staff was courteous & answered questions I had at the start. Professional staff!

My son went to an urgent care center to be examined for intense ear pain.They did a basic treatment…read moreand told him to go see an ENT doctor as soon as possible for additional treatment. I spent over an hour calling ENT doctor's office within a 40 mile area. No offices had any appointments for at least 2.5 weeks. Yesterday I tried Dr. Brager office after 3 tries to reach someone. Finally a person not a recording answered the phone. They said come to the office today, what a pleasant surprise. We arrived at the office and waited about 40 minutes to be seen. It was upsetting at first to wait but Dr. Brager was great. He evaluated my son, explained the treatment and called in a prescription. He even told the pharmacist a substitution medication that saved us over $50 compared to the urgent care prescription. Although Dr. Brager's office is about 1 hour away, it was worth the ride and I'll return there again.

I came here for a keloid removal and biopsy to be done by Dr. Burke. Every single staff member I…read morecame in contact with was so extremely kind and made sure I was so comfortable the whole time. The nurses were even talking to me about my favorite books when I was coming out of anesthesia and we were just having so much fun. They didn't hesitate to answer any questions I had and made sure I had everything I needed for recovery. When it was time to take the bandage off when I got home, I could cry. Everything looked beautiful! I've had this horrible, huge growth on my ear for so long that was so uncomfortable, I forgot what it's like to have a normal ear. Dr. Burke and his team were amazing and I'll definitely recommend them a million times over.

I was given an exam which included an inspection of my sinuses with a camera. To prep for this,…read morethey give you a spray of Afrin/lidocaine to dilate and numb your nasal passages. I had a reaction to the spray. I was hyperventilating, heart was racing, and I was crying (I was not emotionally upset, just a body reaction). I felt awful. The nurses had never seen anything like it - multiple nurses and the doctor saw me in that state. It took 12 hours to completely resolve. Nobody thought this was worth entering into my chart or mentioning in the exam results. I could go back tomorrow and someone would feel like it was OK to do that to me again. The patient portal software is terrible. If you click on the results tab, it asks you to enter results! I'm a patient and should not have access to that. And there were no results listed. Exam results are hard to find - you need to go to documents. Every exam result document has information that clogs access to real data. I shouldn't need to scroll through pages of information about my name address, allergies, etc to get to the brief exam summary. It also asked me who my doctor is. It wanted my phone number, which the practice already has. I've used several, this patient portal is the worst. For the CT scan, I was sitting on a chair that leans slightly forward. My feet could not touch the floor. My head was locked into place. The tech set me up and left to get the doctor, who performed the actual scan. I was waiting in a very uncomfortable position for several minutes, trying to stay in the chair and not move my head. When it was over, I mentioned that a foot rest would be really helpful for shorter people. The doctor said, "There's one over there". And there was one nearby. But it would have worked better if it had been under my feet. I did not feel that the doctor listened to me, or wanted to help me. Seemed like he only wanted to get me out the door.

Dr. Tyson is very direct in his approach. He helped me get better and I will continue to use him…read morefor my ENT issues.

How do you decide where to go for hearing aids? Every week there are full page advertisements…read moreoffering the lowest price and the best deals. I finally decided on VA Nose, Ear, Throat because they had doctors there just in case I had more serious problem (I didn't). I just completed my two year check up and couldn't be happier with my hearing aids, and the service I receive in the Mechanicsville office. I paid once and all subsequent appointments and adjustments were included. It's nice hearing the birds sing again!

I visited Virginia ENT because I was having an issue with BPPV, and not many providers in the area…read moredeal with it. Upon arrival I signed in, and it took a few minutes to get checked in. Once that was done it took about 30 mins before getting called back. Thankfully they have a huge waiting area I saw Dr. Curtis, who explained why I was having issues. He even showed me on a camera what was happening to cause my dizziness and fixed me pretty quickly! Even gave me some at home instructions in case I ran into more issues.

Good place,not complicated to schedule and doctor are knowledgeable and somehow kind!…read moreI took my one month old and they were very kind with us

Now where should I start, I have a unusual case of vertigo. I've had symptoms for four years, but…read morerecently it has started to effect my driving. So my family physician referred me to Dr. Shaia at Balance Center. They ran a battery of tests and found nothing, so then he tried me on some meds. Now that didn't work, so he has done all he knows what to try. And he has now recommended me to see a neurologist. I was a little disappointed he couldn't find a resolution for my problem. But I can't blame him my problem is beyond his field of expertise. So if you have balance issues I highly recommend you seek Dr. Shaia out he can help you out.

Risk Avoidance Over Patient Care I taught nursing students…read morefor ten years at South University and value careful clinical reasoning and professional communication. I had previously seen Dr. Julie Kerr, and she had recommended a procedure on my sinuses, but it could not be performed because I was taking blood thinners. After I was no longer taking blood thinners, I returned because the symptoms that had previously led her to recommend a procedure had not changed. Dr. Julie Kerr looked briefly in my nose for only a couple of seconds and told me everything was fine. When I told her I was still having the same problem, she said she would review my previous CT scans. I later received a message stating that everything was normal and that I no longer had the problem, despite the fact that my symptoms continued. I left believing the evaluation was driven more by risk avoidance than by an effort to understand my individual situation.

I hate to leave such a poor review of the office since the care was good; however, their billing…read moredepartment is a nightmare. After paying onsite following my visit an extremely high bill, I've been billed several times since. There was also a 'no show' fee of $60! applied to my account. This was an online follow-up with the doctor who failed to show to my call. They should be paying ME for a no-show. I've attempted to speak with their billing team multiple times but continue to receive past due statements for charges that have been paid. In fact, when I total my bill(s) after insurance, they owe ME money. These offices are nothing more than bloated businesses trying to make a buck. What happened to the CARE in healthcare?

I've been going to this practice since I was a teenager. My primary care retired and now I see Dr…read more Marshall who is amazing! I'm a firm believer that you need to shop for doctors like you need to shop for jeans. Try out a lot until you find that perfect fit for you that will last a long time and is comfortable! Dr. Marshall is all of the above for me! She's the perfect balance of friendly bedside manner but listens to my needs! I live on the opposite side of town but will gladly make the trek to see her!

I have been having a terrible experience with Dr. Paul Targonski in the Waterford office. I began…read moreseeing him this summer after I moved to Midlothian from Maryland. He immediately made it clear he wanted to wean me off of my glp-1, encouraging me to focus on exercising and keeping my heart rate up instead. Then I tried to get a b-12 shot (I was previously getting them monthly and they helped with my energy levels) and he would not do it. He said I didn't need it, so it would be a waste of healthcare resources, and he doesn't like giving people shots who don't need them. Finally, this week I have been trying for 3 days to get my anxiety and depression medications refilled. I called multiple times a day. Not only were these medications filled at the very last minute, before we head into the weekend, but they were filled INCORRECTLY. For one medication, he filled it for 100mg instead of 150mg. For the other, it was filled as a fast release instead of a slow release. This prescription ordeal has been an unbelievable display of medical negligence, as the doctor took 3 days, without ever contacting me, to refill psychiatric medications which he then filled incorrectly.