I came here for a keloid removal and biopsy to be done by Dr. Burke. Every single staff member I…read morecame in contact with was so extremely kind and made sure I was so comfortable the whole time. The nurses were even talking to me about my favorite books when I was coming out of anesthesia and we were just having so much fun. They didn't hesitate to answer any questions I had and made sure I had everything I needed for recovery. When it was time to take the bandage off when I got home, I could cry. Everything looked beautiful! I've had this horrible, huge growth on my ear for so long that was so uncomfortable, I forgot what it's like to have a normal ear. Dr. Burke and his team were amazing and I'll definitely recommend them a million times over.

I was given an exam which included an inspection of my sinuses with a camera. To prep for this,…read morethey give you a spray of Afrin/lidocaine to dilate and numb your nasal passages. I had a reaction to the spray. I was hyperventilating, heart was racing, and I was crying (I was not emotionally upset, just a body reaction). I felt awful. The nurses had never seen anything like it - multiple nurses and the doctor saw me in that state. It took 12 hours to completely resolve. Nobody thought this was worth entering into my chart or mentioning in the exam results. I could go back tomorrow and someone would feel like it was OK to do that to me again. The patient portal software is terrible. If you click on the results tab, it asks you to enter results! I'm a patient and should not have access to that. And there were no results listed. Exam results are hard to find - you need to go to documents. Every exam result document has information that clogs access to real data. I shouldn't need to scroll through pages of information about my name address, allergies, etc to get to the brief exam summary. It also asked me who my doctor is. It wanted my phone number, which the practice already has. I've used several, this patient portal is the worst. For the CT scan, I was sitting on a chair that leans slightly forward. My feet could not touch the floor. My head was locked into place. The tech set me up and left to get the doctor, who performed the actual scan. I was waiting in a very uncomfortable position for several minutes, trying to stay in the chair and not move my head. When it was over, I mentioned that a foot rest would be really helpful for shorter people. The doctor said, "There's one over there". And there was one nearby. But it would have worked better if it had been under my feet. I did not feel that the doctor listened to me, or wanted to help me. Seemed like he only wanted to get me out the door.

Dr. Tyson is very direct in his approach. He helped me get better and I will continue to use him…read morefor my ENT issues.

How do you decide where to go for hearing aids? Every week there are full page advertisements…read moreoffering the lowest price and the best deals. I finally decided on VA Nose, Ear, Throat because they had doctors there just in case I had more serious problem (I didn't). I just completed my two year check up and couldn't be happier with my hearing aids, and the service I receive in the Mechanicsville office. I paid once and all subsequent appointments and adjustments were included. It's nice hearing the birds sing again!

I visited Virginia ENT because I was having an issue with BPPV, and not many providers in the area…read moredeal with it. Upon arrival I signed in, and it took a few minutes to get checked in. Once that was done it took about 30 mins before getting called back. Thankfully they have a huge waiting area I saw Dr. Curtis, who explained why I was having issues. He even showed me on a camera what was happening to cause my dizziness and fixed me pretty quickly! Even gave me some at home instructions in case I ran into more issues.

Good place,not complicated to schedule and doctor are knowledgeable and somehow kind!…read moreI took my one month old and they were very kind with us

Now where should I start, I have a unusual case of vertigo. I've had symptoms for four years, but…read morerecently it has started to effect my driving. So my family physician referred me to Dr. Shaia at Balance Center. They ran a battery of tests and found nothing, so then he tried me on some meds. Now that didn't work, so he has done all he knows what to try. And he has now recommended me to see a neurologist. I was a little disappointed he couldn't find a resolution for my problem. But I can't blame him my problem is beyond his field of expertise. So if you have balance issues I highly recommend you seek Dr. Shaia out he can help you out.

I hate to leave such a poor review of the office since the care was good; however, their billing…read moredepartment is a nightmare. After paying onsite following my visit an extremely high bill, I've been billed several times since. There was also a 'no show' fee of $60! applied to my account. This was an online follow-up with the doctor who failed to show to my call. They should be paying ME for a no-show. I've attempted to speak with their billing team multiple times but continue to receive past due statements for charges that have been paid. In fact, when I total my bill(s) after insurance, they owe ME money. These offices are nothing more than bloated businesses trying to make a buck. What happened to the CARE in healthcare?

Be very careful with this office. While the doctors are great, their billing department is…read moreoutsourced, and office has absolutely no connection to it. I am not the first one to be completely ignored by the billing department. You might end up with unpaid bills for something your were not supposed to be billed for.