Most ignorant people, terrible customer service, management told me to close the account if I don't…read morelike it. Wow! We've had nothing but issues since we opened up our account there over 2 years ago.

Emailed the customer account specialist with questions about my account I just opened and never got…read morea response. Called the number on the business card and I entered the 4 digit extension which the phone system would not accept. Called the customer helpline. Waited 35 minutes b4 someone answered. I enrolled in text and email alerts for pos transactions and still have not received any alerts even though I used my card. I am seriously considering taking my money elsewhere. By the way, the office I am referring to in the opening statements is the carbondale office. The service is unacceptable.

I've done my banking at PNC Bank and I haven't had any problems. The people work at the bank are…read moregreat.

Terrible bank... has to many fees.. closed my account cause I was negative money a day before I get…read moremy paycheck and tells me I cant open a new one when I don't have a second form of ID.. I never had a second form of ID when I went there the first time...

I had been with Fidelity bank for over seven yrs. I usually used a debit card to access my money. I…read morehave two friends that had helped me. I gave them each a check to compensate them for their help. I then get a notice that they are closing my account, because I wrote 2 checks I was shocked. I had thousands in that bank. That was a big f you to me. I immediately withdrew all of my money. Stay away

I've been using Fidelity for 10+ years. I like it because it is a local bank and they don't over…read morecharge you for most stuff like BOA or Citi. My biggest gripe with Fidelity is that it isn't always convenient. There hours could definitely be expanded by a bout an hour or two each day and it would make for a much better banking experience. Also, specifically this location, I came in today and there were no pens to fill out the deposit slip. When I mentioned it to the teller, he said he knew and it has been like that for a few days. Talk about shitty service.