I came here for my routine physical, but for some reason because I was a new patient they are…read morecharging me for the regular diagnostics that I've never had to pay for in my entire life as a 46 year old. They were rude, stubborn and entirely unhelpful. I don't understand their motivation for doing this, but I do know that they were the most unprofessional doctors office I'll have ever been to.

Got turned away for re op clearance apparently because my surgery is out of state which is…read moreridiculous there nothing against the law with where you get your work done in the states . all you need is medical clearance from your state that licensed. So next time put only doing pre ops in NY state can only be done ! Went to newton medical down the road no issue got my clearance letter

I was told that they receive hundreds of referrals a day and it would take at least two weeks to…read moreprocess my referral. Then ultimately the appointment might be in about 4 months. So if you did actually have lupus or something that causes damage, the damage would be done by the time you got an appointment. They need to manage this better so that new patients can be seen within a couple of weeks.

my doctor gave me a referral to The Center for Rheumatology on August 29th. I waited a few days for…read morethem to receive the referral. I called the number listed. I got a recording saying they would call me back in 24-48 hours. they did not. I called again, left a message, again. I was called back and told it would take a week to 10 days to get my "paperwork" together. I never heard back from them despite calling and leaving message 2 more times. it's now October 10th. if this guy was a cardiologist, I'd more than likely be dead by now. this is the worse run operation I have ever dealt with. How does the business make any money to pay their employees? although based on what I have experienced, no matter what they are paid, it's too much!

I'm a newer patient and so far experience has been good. Staff experience has been good; they have…read morebeen friendly enough. Provider experience has been excellent; I feel heard, seen and listened to.

The support staff here is incompetent beyond all belief, both in terms of knowing how to deal with…read morethe public and with not knowing the basics of their job. I do hope that the people in charge can figure out a way to retrain the existing staff or replace them with people who have a heart and understand the needs of their chronic pain patients.

Dr. Bakst has the most wonderful and old fashioned manner of interacting with this patient. He…read morelooks at me. He talks to me. He looks at me when he is speaking and when I am speaking. Then he does a little something on the laptop, and then he looks at me again. From this alone, he's a great doctor. But, he's also a great doctor!! Tweaks my meds, sees me often enough. I never feel rushed and that is lovely.

This is the worse staff I have even interacted with. Not one person acknowledged me, throwing…read morepapers around not answering question. Find another practice they are too busy to care.

My wife just returned home from a brief stay for gallbladder surgery. The entire staff, from the…read moreemergency room personnel, surgical team and post surgical recovery team were all caring, kind, sincere, professional and compassionate. The facility was clean and the food in the cafeteria was restaurant quality! I highly recommend this hospital to anyone who has to go to one!