Hot water heater on my oil furnace went out Sunday of Labor Day week-end. My wife and I made do,…read moreuntil Tuesday at 8 a.m. We asked neighbors for recommendations and were told that Aaron Hamilton was their "go to" for all things heating. Called in the a.m. and left a message on an answering machine. He got back to me within two hours. Scheduled a time for the afternoon and he showed up on time ready to work. Pulled apart the burner and sensor, replaced a nozzle, and fired it up. We had hot water. Cleaned up the space, answered all of my questions, and was okay with me watching him work. Excellent! I have his business card and I am now a client.

I've had Aaron Hamilton Heating for furnace services for almost four years and have always been…read morepleased beyond words. I would highly recommend their work. They are fair and great at listening and making recommendations. They are also very professional and on time and very neat. I will have them do my AC /Heat Pump next year as well. Mary T.

I am giving one star due to the cmp company call center in general. I have no reason to give the…read morerumford crew for my dealing with them so far would be 4 stars. I have been waiting for all most two months to get a power pole put in the call center has dropped the ball all except one young man it now is cold and storms are here it was eighty degrees when we started dig safe runs out tomorrow. still no proper safe power yet very disappointed

This utility company is way out of its depth with regard to storms, and their inability to respond…read morein a timely manner. After this storm which is, for the most part over and we had been in the dark for over 12 hours, now there is nothing happening weatherwise, the snow has pretty much melted and, what do you know, the lights went out again for no reason whatsoever, other than some moron working for them did the wrong thing. The television stations in this area are in cahoots with them, because they are conditioning people to expect power outages are the norm. Since this backward State's rates are the highest in the country, we have a right to expect the employees of this company know their a$$es from their elbows, AND THEY DON'T. The meteorologists on television should NOT be giving them a pass by telling their viewing audience to expect outages - NO WE SHOULDN'T if they knew what the hell they were even doing.

I'm okay with the gas service, but the website makes me want to pull my hair out. Today I couldn't…read moresubmit a form online--it kept saying my account number was invalid. (I copied the account number-for-number exactly from my accounts page.) Before, I've had fits trying to pay my bill online. I linked my bank account and it worked for a couple of months. Then, it didn't work. It tooks weeks to reestablish it. Then it worked again for a couple of payments. Now it's not working again. Argh.

we greatly appreciate the friendly and professional response to our request for service this fall…read more the installation of our system went very well and it was clear that Maine Natural Gas provides a seamless option for these pros. everyone we spoke with, from the people on site and those that engineer and administer, communication was excellent. thanks!

I am very disappointed and angry with CMP. I have called and emailed multiple times. I have asked…read moreto speak with their board of directors as well. They refused to give me any contact information. My daughter moved into a home in January of this year, when she flew from Oregon to Maine to live with her father. Prior to January, they were living in my home under my care. These young girls are not seasoned renters; they are barely adults who were trying to build a relationship with Liliana's estranged father. What followed was a tragic and destabilizing series of events. Her father was arrested in March for domestic violence, and his wife moved out shortly thereafter. My daughter and I were both assured by him that he would continue to cover rent and utilities, as they had only just arrived. However, after his arrest, the court barred him from returning to his home. My daughter was a witness in the case. Since then, they have been left alone to manage the aftermath of his legal and financial abandonment. They are not responsible for the electricity as they were living WITH others. They are not responsible for HIS bill. All previous usages should be billed to the account holder. Especially since they have been told he was going to court to come back home. These young women are now scraping by with minimal income. I'm helping them as best I can with food and gas, but they simply cannot afford to be saddled with someone else's unpaid utility bill, especially one incurred before they ever moved in. But CMP put all of the usage in their name and now have slapped them with a nearly $400 bill! I asked CMP with sincere urgency and compassion to waive or remove the back charges from their account. They are not the account holders for the period in question, and holding them responsible for his bill would only further penalize them for circumstances they never asked for. They did not care at all and basically just shrugged their shoulders and said, "Oh well." If anyone has the board of director's contact information please send them this review. Or send it to me. heather.conner1976@gmail.com

If only you could leave zero stars…read more I have never dealt with such an inept power company. Their systems are antiquated and constantly down. Their brown outs cause damage to electronics and their employees are slow to respond to power outages. As a result, I'm going full-solar just in order to keep from freezing during the winter. Do yourself a favor, don't move to Maine. Do yourself another favor and don't ever become a CMP customer. I must also mention the 40-50% rate increases while the service goes south.

I have been a customer for many years, but unfortunately their customer service has consistently…read morebeen disappointing. I recently ordered 170 gallons of oil, and their online portal quoted me $471.24 (which works out to about $2.77 per gallon). That seemed unusually low compared to the local average of $2.99-$3.09, but since their system confirmed it, I placed the order. When they delivered, they were only able to fill 134.8 gallons, but instead of honoring the quoted rate, they charged me $3.09 per gallon -- over $424. This was a huge discrepancy compared to what I should have paid based on their own quote (about $373). When I questioned it, I was repeatedly told the system was wrong and was essentially dismissed. Even a manager implied I was "confused," rather than acknowledging that their online pricing system gave inaccurate information. Mistakes and glitches can happen, but the way a company handles them matters. A respectful resolution -- even honoring the day's posted price of $2.99 -- would have gone a long way. Instead, I was told my confirmation screenshot "meant nothing" and that they would not stand behind their online system. Because of this, I can't recommend ordering from them. Their online pricing is not reliable, and their customer service is unwilling to work with customers when issues arise.

They used to be great. I have a small oil tank that would run out at times when I did not expect…read moreit. They were always able to accommodate me within a few days or a week at the most. It was easy to reach them and they cared. Since being acquired by Superior Propane, they have become the WORST. I started with them in 2012 and as of today, they have lost my business permanently. I spoke with a rep who told me that she has had many long term customers express the same disappointment. I used to recommend this company but now I strongly suggest you steer clear.

Libby, W I have been with CN Brown for Almost 25 years…read more Have had decent service up till about 2 years ago. Not any more. Supposed to have automatic delivery. About 1 or 2 months ago, I had to call for a delivery because I was under 1/4 full and wasn't due for delivery. Asked them to shorten times between deliveries because I, more than once, had to call because I was way too low. Was told they would change schedule. That happened on next delivery and hasn't continued. Called before 9:00am Monday (1st) to tell them the tank was on EMPTY. Expected them to do something about it. Was I ever wrong. Called again about 7:00pm and told them I had no heat and was told that I would get a call back. Another lie. I have a credit balance of about $500 or more because I pay ahead when I have the $. Do this year round so I don't get hit all winter but have it prepaid. It's 7:00am Tuesday and still no oil, no phone call, and cannot, after all these years, trust this company. I am changing to someone who appreciates a customer who never owes them any $ because it's been paid for already. Any suggestions who I should try. I want someone who is as loyal to me as I am to them. I will request whoever I buy from to use me as an example (even if it is in the Conway Sun, to warn others. Someone got to big to care.

I called C N Brown to schedule an oil delivery. When I called, I was told that they were pretty…read morebooked and that they wouldn't be able to deliver oil to me until the following week. This was understandable and what I expected. I made sure that I would have enough oil to last me up until the day that they said they would deliver and I scheduled the delivery. The day that they told me that they would deliver comes, no one shows up, and no one calls to let me know what is going on. So I called the office. I didn't get home until after their office was closed and I got the answering service. I left a message, requesting that someone would call me back. I received no call. I called six more times, each time leaving a message to have someone call me back, each time my request went unacknowledged. The next morning I still did not receive a call back! At this point I was livid! I called and requested to speak to the manager. As luck would have it, the manager, Gina, was the one that answered the phone. I explained my situation, told her that I was now out of oil, and requested that I get the delivery first thing in the morning. She informed me that she could not guarantee that I was going to get a delivery in the morning. She said this with a great deal of attitude. I asked her to refrain from giving me attitude and I told her that this answer was unacceptable. I was out of oil, it was -19C, and my two dogs, my children, and I were now freezing in our home. She said: "If you need oil so bad, maybe you should cancel the delivery and call a different company for oil." WHAT?!? What manager, in her right mind, would say this to a customer?!? Gina, in my opinion, should be fired but until then I will not be going back to C N Brown for oil. I suggest that you do the same. This company is a joke. They do not know how to gracefully handle their customer's complaints and they are not organized enough to scheduling deliveries. If you choose to go with them anyway... Don't say I didn't warn you.

Ironic that they have such good google reviews. Customer service is rude, extensive fees, and probs…read moreoverpriced. Had delivery issues too as they will drive away without delivering all the oil that was paid for. If you buy from them be sure to check the delivery ticket and your bank statements to ensure you got all you paid for.

Trying to Contact Everett Propane is nearly impossible! I just change propane service and asked…read moreEverett to pick up their propane tanks. It took them 2 wks to get them. I asked for a refund for the propane in the tanks and was told me the amount. When refund came it was $200 LESS for tank rental fee. When I called they said it was for the previous yr 2024-2025 and not for 2025-2026. BEWARE of this business. Tank rental fee I feel is nothing but highway robbery.