Care was fast, efficient, and friendly on a Wednesday afternoon. Staff was cooperative and eager to…read morehelp. I felt well taken care of.

I went in while experiencing a miscarriage. I arrived at 7pm and was told that an ultrasound tech…read morewas on call and had already been called due to another patient experiencing the same symptoms that I was and needing an ultrasound as well. I was told that once the tech was called, she had an hour to report in so it may be a wait. From about 8pm when I was moved to the ER side (apparently required due to needing an ultrasound), I was left in the room and would leave to go out in the hallway and check in with nurses to find out when I would be seen or any updates on the tech arriving. I did this about every half hour since I had been previously told she had an hour to report in. The tech finally saw me at 12am. During the ultrasound, she had constant phone notifications sounding off and distracting her from the procedure. At one point, she had me (the patient) hold the transvaginal probe inside of my body so that she could respond to her phone. I was already quite distressed due to the nature of going through a miscarriage, and this made it much worse. The cherry on top was the bill I received. $3400 (after insurance claims). $2000 of this portion was just due to having to check into the ER (to not be seen whatsoever) but just to have the ultrasound in that ER room. Just beware before coming here. The doctors and nurses are kind, but "on call" does not mean much to the techs. Also, beware that you will end up paying thousands if you step foot into their ER (even if no testing or care is done via ER services).

I sent this as a review when they sent me a visit evaluation:…read more On March 12 at approximately 2:33 PM I attended a scheduled appointment at Prairie Lakes Medical Clinic with Dr. Jeni Shull-Clayton. As I was leaving the waiting room to be weighed, a staff member identified as Mary approached me in an aggressive and patronizing manner regarding my service dog. My service dog is a highly trained 10-year-old German Shepherd who assists with my disability. Under the Americans with Disabilities Act (ADA), medical staff are permitted to ask only two specific questions regarding a service animal: whether the dog is required because of a disability and what task the dog has been trained to perform. Instead of following these guidelines, I was confronted in a way that dismissed my legal rights as a patient with a disability. There were additional concerns during this visit. The front desk was unable to print intake paperwork from the new Prairie Lakes / Riverview Health system, leaving me unable to review documents I was expected to sign. While the medical assistant and office manager were professional and respectful, the overall handling of the situation was troubling. Dr. Jeni Shull-Clayton appeared unprepared to address the situation and was unable to meaningfully discuss my concerns or the role my service dog plays as part of my care support. My service dog was not acknowledged as part of my care needs. Most concerning, I ultimately received no medical evaluation, treatment, or care during this appointment. Because no services were provided, neither Medicaid nor I should be billed for this visit. Patients should feel safe, respected, and heard in a medical setting. Unfortunately, I left this appointment feeling distressed, unsafe, and disappointed. I hope Prairie Lakes Medical Clinic and Riverview Health ensure that staff are properly trained regarding ADA service animal law and patient rights so that other patients do not experience similar treatment. I am unclear if I nor my adult kids, desire to return here any longer after trying them for years. As this is not the first dismissive treatment we have experienced with this same Dr. I am open to hearing about other referenced Indy area OD or MD medical offices for proper, valuably helpful, safe feeling, human centered, compassionate, holistic & professional care. cindi jo "CeeJayy" gonzales

We selected this practice for my aging parents in about 2008 under Dr Amy Banter. Service,…read moreresponsiveness and care was excellent! Now both are gone now & both my DH & I see Dr. Jennifer Clayton. Same experience. Office staff is responsive & caring. Dr Clayton is accessible and involved in our care and oversees/coordinates issues among my DH's specialists. On top of that they USE My Chart the way it should be used. My questions are answered, prescription issues addressed when needed. The My Chart tool used in this way, allows me to stay focused on issues, tests, appointments and medical history in a comprehensive manner (especially helpful as we age!)

I visited for lab work and it was vest easy in and out. You register at a kiosk and wait. You can…read moresee the wait times online. It took less than 10 minutes as a walk in. I'll come back for the convenience and the friendliness of the staff.

Patients are asked to arrive at a specific appointment time, yet people who arrive after me are…read morebeing taken back first. I've now been waiting over 30 minutes. The scheduling process should be more organized and respectful of patients' time.

The staff is very friendly and efficient. We got checked in immediately and barely had to wait to…read morebe seen. Once were called back, the facility was very clean with up-to-date furnishings and equipment. Every wall was covered with fun decor geared towards children (& those who are young at heart). They got my daughter's vitals and immediately began gathering the imaging needed for her appointment with Dr. Hartman. The doctor was thorough and answered all of our questions. We were in and out in under an hour.

My husband and I were both feeling achy, with sore throats, earaches and chills. To make matters…read moreworse, it was Thanksgiving evening AND we aren't from in town (though I did grow up here). My husband located this urgent care center that was actually open until 9pm and was near 86th and Michigan Rd. We ran over. It is a small place on the north side of 86th St. Very clean and accommodating. Dr. Khan was patient and very thorough. He told us exactly what we had (strep) and why we had it. He explained what medication he was prescribing and why. He told us where to go to fill the prescription and said that if we were going to go directly to the pharmacy he would wait (past his 9pm closing time) to make sure that the pharmacy didn't need to call him because of the narcotics prescription (Tylenol with codeine). He said they would bill our insurance and on our way we went. He was maybe the best urgent care doc either of us has ever seen. Dr. Khan told us that he used to work at the urgent care in Nora but he left and opened up this place on his own. Looks like he has a second location on W. 10th St. as well. We would highly recommend this clinic.

Amazing expertise and service! Both my family and I were…read moreblown away by the service. The office was closed on a Sunday night, but they actually took us in to see our daughter who was suffering from body aches, ear aches, coughing etc. The staff was very good, very nice. Physician was excellent. Very thorough and detailed at explaining everything that was going on. You could tell he is not a "cookie cutter" or "cookbook doctor" where I feel they don't think analytically but look up a typical cookbook recipe to fix the problems. You can tell the Doctor has extensive experience and his approach is individualized. My daughter who really liked the doctor and was very happy being there. Rare for a child to like doctors office. I am so grateful that they would help us even though they were closed, lights off. Grateful for Physician for his prescribed plan of treatment. Thinking about switching my personal physician to him.

The care at the IU Simon Cancer Center is always very patient-centered, caring, and responsive to…read moreany questions. Excellent communication and followup via direct calls, text msgs, and via the patient portal. Test results are available quickly on the portal and thoroughly reviewed and explained during visits. The care plan is done in a collaborative manner with patient preferences and priorities addressed. Extremely compassionate experts who make the journey easier with their kindness.

The staff were amazing and the doctors who cared for me were specialists in their field. The focus…read morewas amazing and it felt like they really cared about me and my health. Everyone there was just incredible.

I took my mother here to have wrist surgery with Dr. Usmani. The admissions team was very…read morewelcoming. After registering for the surgery, we had a minimal wait before we were whisked away to a pre-operation room. My mother's pre-op nurse, Erin, was nice and readied my mother for her upcoming procedure. They estimated the surgery would last 65 minutes and that was about the time I sat in the lobby/waiting area. They offer free coffee and a soda and snack vending machine. Dr. Usmani checked in with us before the procedure. Afterwards he explained the process, the success, and gave me instructions for her recovery. The post-op nurse, Cara, was equally as nice. Erin stopped by to check on her afterwards as well. Cara was very helpful in assisting my mother get into the restroom and the car. My mother had surgery on her foot the previous day, and it had affected her mobility. We had a great experience at this location of OrthoIndy. I would come here for future surgeries.

The staff at OrthoIndy are very polite and patient. They had me signed in and no time flat and…read morewithin a matter of minutes I was being called into the back waiting room for my MRI. Overall, it was a great experience

I've been coming here for years, they are professional and I always feel like my needs are met, and…read morequestions answered! I had to switch doctors recently because my old doc decided to leave, and the transition of care was smooth and went off without a hitch!

I give them a 0+1. I just gave clear vista a 1 because my mother likes the staff. I've been trying…read moreto coordinate my mother's return home and have been reaching out to the staff. I've reached out to the Case manager whom my mother receives information from made me feel like I was less than a human being because I have behavioral health issues yet kind of joked about it. I called (like I said earlier) to coordinate my mother's Dr appointment upon her discharge day. Aside from the case manager treating me bad I called to confirm my mother's must make appointment and someone answered. I expressed my concern and was put on hold. I wasn't put on hold and I hear EVERYTHING the nurse or whomever say terrible things about me and she figured out that the phone was not on the hanger yet she hung up without acknowledging I heard every word and just hung up. I called back and there was no answer. The care. I'll give a 5 just because my mother has been treated right. But as far as giving information and being polite to family members whom has loved 1s in the facility and showing respect. Just from my experience. They get a ZERO in my book. Please reflect and learn. Respect your patience loved 1s with respect as you would have done to you. Dennis S.