Although I am no longer a regular patron of this bank I walked on vacation and immediately 2/4…read moretellers remembered my name, all of them remembered my face. Great group of dedicated CSR's. Most of them have been here for years! Don't ask about the heist and FBI investigation though...

if you don't mind paying fees' and having zero customer service, then this is the bank for you…read more fraud detection deactivates your card when trying to make a purchase, but then at the same moment allows a foreign entity to empty your account. sure they fixed it, but cops were involved and your money will be back in your account when they get around to it, oh and you have to go to ONE specific branch to get a new debit card or wait weeks for one in the mail. they don't believe in overdraft protection unless you have a "special" account. they are 100% for profit and do not care about their customers.

From the owner: Independent Bank is a Michigan-based bank that has served our customers and communities for over…read more150 years. As a full-service bank, we can assist with every aspect of banking, from opening a checking account, to buying a home, to planning for retirement. The Rockford branch is located between Norland Drive and US-131 on the corner of Main Street and 10 Mile Road, just east of the downtown bridge.

Unable to cash a check.... No teller window. Told I had to use ATM and deposit check into my…read moreaccount and get a cash withdrawal. I didn't want to do that - was informed by 2 staff members standing there with no customers I would have to go to another location to simply cash a check. I have accounts at chase bank. Have never had this issue at ANY other branch.

I make change here all the time for my business I walked in asked if I could have Change made, they…read morewanted me to deposit into my own personal account to just change the bills into 1's and 3 rolls of quarters a total of 130$ and they said they would only be able to do 80$?????? Like one that's okay, two they told me I had to give them my account number to make change. MEANWHILE I have gotten change from them MANY times before and the old lady at the counter was doing nothing but hassling me. It's time to join a new bank when they act this petty‍

This is the slowest drive thru of any I have ever been to. Cars are lined up all the way around…read morebuilding. I was sitting third in line for over thirty minutes. People were pulling away. I'm back today and sitting second in line and it's now 25 minutes. This is absolutely ridiculous!!!

The lmcu is a great credit union, but phone number posted on yelp is not a working number. Can't…read morefind branch number, only general customer services. Frustrating when I am looking for an important item which might have been left at the Rockford branch.

I have been banking at this Independent Bank branch for 20 years now and am still highly satisfied…read morewith the great customer service I receive each time I visit. Thank you for being so dependable Independent. Your team rocks!!!

I've never had a problem with this bank. They are really friendly to work with as well…read more Unless something has changed recently, checking and savings are free. No minimum balance with checking and savings account needs at least $100 or there is a charge. If you're looking to open an account somewhere, check out the this bank.

I had a fraud case going that hit my bank account. This branch helped me get my money back. They…read moreworked with the main office to file the fraud case and kept me informed on what needed to happen. It did take a week or so, but they were able to help me get all of the almost $1000 back. Very nice to work with and they were very understanding.

Pretty standard fare for a local bank. Good ease of access, service and range of services. Ideally,…read moreyou want a bank that that provides good service with friendly staff and that's what I've generally noted at this location.

Unprofessional and rude staff that have zero clue about customer service. Screwed me over by…read morecutting my loan check for $250,000 less than I was approved for.

If you're a Meijer team member or live, work, or worship in Rockford, MI or the surrounding…read morecommunities or are a family member of one of the above you can join us. We have a full suite of products and services and strive to meet all of your financial needs in a way that's best for you. Check us out at meijercreditunion.com.