tl;dr at the end. I was tired of getting charged a $27…read more"member privilege overdraft protection" fee, so I called and had them turn it off. I was told, "just so you know, once you turn it off, you can't turn it back on." I had lost hundreds because of that "privilege" fee, often one day before getting paid (which they don't care about), so of course I gave the okay to cancel it. It turns out, if you gave your routing and account number as a payment method and there is not enough in your account to cover the transaction, not only will they still charge you $27 for EACH transaction (as a "return transaction fee," as if it's not automated), but whatever institution the transaction was returned to can also charge a return fee. A real life example that happened to me: I had just over $3 in my checking account, which I was saving to make sure a recurring transaction would go through. That transaction was pending, as well as 3 other transactions. Members First Credit Union has some kind of program that saves up and processes all pending transactions at the same time. So, instead of being able to pay the $3 for the one transaction with only three declining, all four transactions declined and were returned. This caused me to lose $108 instantly. On top of that, the institution the $3 transaction was supposed to go to also charged me a $20 return fee. So I lost a total of $128 in an instant. If they had allowed the transaction to go through for which I had enough in my account, I would have saved nearly $50, which is a LOT of money when you're living paycheck to paycheck. That's about 2 weeks worth of groceries. tl;dr Members First Credit Union are thieves and they don't care about you. If you're thinking about joining this bank, I implore you, look elsewhere. I did the math on how much I could have saved if I had started with a different bank more than a decade ago (when this bank was still called FedCom Credit Union) and it was THOUSANDS.

They denied my mother her financial statement for the housing ppl so she don't have to be out of…read moresection8 program but all they said was your mother has to find a way to get there so thanks to MFCU she might be homeless again and she is total disabled walks with walker all because they mfcu want to try and have her go there and they were told my mother don't have a way there so don't ever bank with mfcu they will think they own you and your account they set a limit for her a 70yr old woman

Top notch staff at this location. Best banking service I have ever had. They know exactly what I…read morewant before I say. I am happy to have switched from a big bank. I feel welcome here!

I am leaving this bank, as most people know you can deposit checks to an atm for deposit.. And…read morethose funds will be available within a reasonable time frame- Huntington bank has one of my checks that has cleared for several days and is refusing to release my funds! It is a payroll check and I believe this bank is doing this purely Because they see their error but refuse to correct it after staff was rude to a customer on recorded line

Archaic website. They nickel and dime you every chance they get. They upcharge 16 dollars to pay a…read morecar payment with a credit card. I absolutely hate this bank. The worst business I have ever done business with by a long shot.

I am grateful for the fantastic customer service given to me by Nichole LaFond, Sr. Recovery…read moreSpecialist. I unfortunately got behind a couple of times on my loan. She still "did her job" but was never pushy or condescending. It's crappy enough to get behind on bills, no one wants to deal with an overbearing collector. From someone who has worked with the public for 30+ years Id like to think I know a little something about good customer service. I find outstanding customer service is rare these days (although I get it. People (customers) can be horrible.) In my opinion Nichole is great at her job. Much appreciation from this customer.

Trying to close my deceased father's account which has now taken 3 weeks. Nobody will talk to me…read more The document review department has no customer facing employees. What???? Nobody knows what they do at this institution and are far from helpful. Good luck.

I don't typically use banks, but I needed to do so in order to sign up with the pay app called…read moreZelle. I found that the PNC Bank near my house uses this app so I ran up there to open a checking account. No really expecting much, I went in and was immediately greeting by a very friendly staff member who quickly identified my needs. She then directed me to Bruce. He was simply amazing. He was super friendly and went over all of my options with me. He signed me up for my checking account, but then went above my expectations and helped me log into the online banking, gave me a tour of the website features, and then even helped me sign up for Zelle which was my main purpose for coming there. We was so complete and answered all of my questions. He gave me options for my future banking needs and even scheduled a follow up call next week to check on me. Who does that???? This bank, and Bruce were top notch and kind of put my faith back in banks vs. Credit unions. Then while making my first deposit before leaving, the lady at the counter (I can't recall her name) was oh so very nice! I think I'm really going to like this place and if that's the case, I just may close out my credit union account that I have had for the past 20 years and do all of my banking here. Thank you Bruce and the rest of the staff!!

This company does a poor job of managing money. I would not recommend this company because of the…read morepoor financial performance of there recommendations and the double fees

Family Capital Management has done an amazing job managing my elderly mother's estate. The team is…read moregreat with communication, they check in often, they help coordinate with our CPA, the explanations and modeling are easy to follow. We feel very secure with our future.

Great full service bank that has everything you need. Staff are always very friendly and helpful.read more

I love Mercantile! There is always plenty of parking, and the staff are incredibly friendly,…read moreknowledgeable, and helpful. Every time I walk through the doors, I'm greeted promptly and never have to wait long for assistance. They always take the time to answer all of my questions. I also love the drive-through ATM with Live Tellers. It's easy to use, quick, and convenient. I would 100% recommend Mercantile over any other bank.

Joy Kennedy CEO, Priya Design LLC…read more "As a 24 year old female looking for unsecured business loans, my options were very slim. After being turned down by 8 different banks, I finally found the Finance Store. After securing 36,000 dollars for my business we are able to move into the Spring fashion season with new inventory." Lance Johnson Co-Founder, ConversionGeeks.com "The financing you guys got us has been doing great. We're on the way to a big conference we wouldn't have been able to get to without you all!" Michael Nguyen Owner, Fairway Solutions "The Finance Store helped us raise $61,000 in about a months time. They made the process quick and painless. I have nothing but great things to say about their customer service and their business funding program. I would recommend them to anybody looking for help in raising capital for their business. They far outshine any other company that I have dealt with when it comes to business funding!" -Fairway Solutions, Inc." Sharon Hunt Owner, VIE Boutique "Working with the Finance Store was a very positive and helpful experience all around. We were approved for a minimum of 40k but ended up receiving 63k to use for the start up inventory costs for our business. Every person we worked with was very helpful and pleasant. We couldn't be happier to start out on this venture of ours with the help of the Finance Store! Thank you!" Andrea Hueppe President, Schnipser Investments "The client service and team support I received at the Finance Store was prompt, professional and overall excellent. They were able to qualify me for $50,000! Thank you!" Ron Gephart Owner, Nutrition In Balance, LLC "Finance Store was able to secure $137,600 in credit lines quickly and almost effortlessly. With just a minimum of information needed (e.g., business license, articles of incorporation), They secured half of the amount within two weeks, and the balance within a month. All of the credit lines came with zero percent introductory rates, as well as rebates for various types of purchases. If you have good credit, and wish to capitalize on that by pursuing a business loan, I would highly recommend utilizing Finance Store for your business funding needs." Sabrina Denny, Tutoring Center Owner "Working with The Finance Store to secure the financing for my small business exceeded even my highest expectations. The Finance Store team members were all friendly, knowledgeable, and actively engaged to keep me informed throughout every step of the process. I would highly recommend their services and expertise to anyone who is just starting out in the world of entrepreneurship!" Leslie Jones Owner, Happy Feet Health "The Finance Store has achieved for our corporation what two prior finance brokering agencies had not been able to accomplish. Namely, funding for our start-up/business expansion. All of the Finance Store agents we dealt with were direct, professional and proceeded in a manner that inspired confidence. I especially appreciated their characteristically prompt response to my phone calls. Despite a few unexpected glitches they worked with me cooperatively and were flexible and reasonable throughout the process." Robert Child Owner, Child Properties "The Finance Store was professional, prompt, and effective in securing my requested capital amount. They secured the capital I needed in the timeframe requested. Their responsiveness and personal attention gave me the confidence and assurance throughout the process that I was in good hands". Janelle DeLeury President, JMDel Solutions LLC "Working with the Finance Store has been a pleasure! They were very professional, informative and the entire process was quick and easy. With our business only being a year old, we were turned down many times getting the funding we needed to grow our business. We also needed to get out of the debt we accrued while starting our new business. We now have the means to continue to grow our business and build our business credit. We are very excited and hope to always work with them in the future for all of our funding needs. Thank you Finance Store all of your help!" Ana Siu Red Sea Investments "Thank you for making this business transaction work for us. We will treasure the relationship and in the future we believe that we will contact you again for more deals." Laura Nores and Teresa Mauldin Bantam Investments "I just confirmed the funds are in the business account, I received the invoiced receipt for the transaction and everything looks great! Thank you and your team for doing such an outstanding job in a very timely manner. I have spoken to others about the service I received through this process and they were thrilled to hear of the outcome. I am sure they are going to refer many more customers specifically to you. I hope we get to work together again in the future." Sharon Hunt Owner, VIE Boutique "Working with The Finance Store was a very positive and helpful experience all around. We were approved for a

I had been banking with Huntington for eight years and finally made the switch over to United and…read moream SO HAPPY I did!!! The customer service is top tier when you have questions, or need assistance with your accounts. The people in this office specifically are super kind and generous each time I speak to them! I am very happy I decided to bank with United!