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10 years ago
Terrible service and very rude staff, especially the nurses who are very grumpy. We will not be going back. When the staff cannot be bothered to be polite, why would they expect any customers to return? read more
Luton Road
Dunstable LU5 4RF
United Kingdom
01582 691504
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Noah's Ark Veterinary Surgery
(2 reviews)
Been going to this vet for over 10 years for my dog. After I became unemployed I couldn't afford to…read morehave his ears looked at as he was having problems with them. A friend whose husband (who passed away) was a vet told me to go to my regular vet and ask if I could pay them weekly as she said a good vet would rather do that than allow an animal to suffer - NOT NOAH'S ARK! - When I asked - the "Nurse" went through a well rehearsed speech explaining why it was apparently impossible to do a payment plan. Got the impression they really didn't care and just wanted the money. i even sent them a letter after explaining my predicament and they sent back a shitty reply - wouldn't use these money grabbers again!
Really good service here. We only just moved to Dunstable and needed to find a vet quickly. We…read moredidn't have a lot of luck with the first place we went to but cam across this almost by accident. So glad we did. Really caring and they clearly love animals. Cheerful service. Fair prices
Icknield Veterinary Group
Excellent vets to my Staffy 'Bailey'…read more Very helpful and friendly staff with reasonably prices. There never seems to be a full waiting room whenever I visit - I don't know whether this is because they have an exceptionally good appointment system or if I just tend to have quite late appointments but it does mean there aren't problems as a whole with animals trying to get at each other causing distress. I would highly recommend this Vetenary practice. http://www.icknieldvets.co.uk
Excellent vets surgery, extremely helpful and friendly staff and cater for all your pets needs…read more clean establishment and plenty of parking in front of the building too.
Studley Road Veterinary Surgery
We're recent new Customers at Studley Road, but already are really pleased with the services they…read moreoffer. They seem to be always open which is fab for people like us who are so busy. The Vet's are great with both our dog and our child!!! and offer lots of helpful advice and are reasonable as well. they run Puppy and Kitten clubs which offer a really good deal for new owners and overall we were really happy with the friendliness of the team.
I strongly recommend Studley Road Veterinary practice…read more I recently moved and was recommended Studley Road Veterinary Practice by my neighbour and they certainly did not disappoint! The staff are very professional, very helpful and capable. I found the vet I saw (Teresa) was extremely friendly, very caring and very honest. She put me at ease and was very thorough with explaining the advice regarding my cat. I felt genuinely cared for and would not hesitate to recommend this practice to anyone.
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Veterinarians
one of the best places around really nice and friendly people an know this from experience as we…read morehome two rescue dogs from here
Lovely smallish vets in its own building with ample car parking. Staff made be feel very welcome…read morewhen waiting to see the vet with my cat. They appeared to really love their jobs and cared for the animals, which when you are entrusting them with one of the family is always a good thing. Only negative would be signing from the main road is quite small from one direction and depending on which direction you come from you may miss the entrance.
I have had to take my cat to this vet on 3 occasions and each time the Vet (a foreign female) has…read morebeen rude and unhelpful. My cat had a gum infection and she wanted me to have two very expensive blood tests as she insisted the cat had leukaemia it had nothing of the sort. My cat often gets gum infections because she kills birds and mice and they cause the infections (something told to me by my previous vet in Cumbria where I went with my cat for 5 years so I think he was right). The blood tests would have cost me £140. Money I simply do not have. I insisted that she gave me antibiotic tablets, after an argument she gave me the tablets and I gave the necessary donation for these. Now my cat is fine. This woman really is a very bad vet and should not be working for the PDSA. I would have given no stars but this was not an option on this website
Ignore these very old comments, I have been to this surgery many times in the last few months with…read morea very poorly dog, we have been given the utmost respect & kindness, professionalism at all times, and Guy always goes above & beyond. Reception staff are lovely & will do their best to get you the appointment time you need. Thoroughly recommended to everyone
My elderly dog was very ill and had come to the end of his life so I knew what would happen. I was…read moreclearly upset and was doing my best to keep composed. They had a black vet who I had never seen before and she was so professional and caring towards me and my dog. She took the time to explain the process of how it works and what to expect. She is a credit to this store and hopefully she will stay with them. Thankyou for being so gentle and caring towards Rocky.
Pets At Home is very convienient, but not cheap. They have a wide range of accessories for most…read moreanimals as well as selling fish, rabbits, guinea pigs etc. They have an in-store Vet and Grooming Parlour!!! If I needed something in a rush, this is where I would go. If I needed multiple things I'd probably go to a local pet shop instead.
We have been using Elmtree Doggy Daycare for a number of months now. Our dog Stella loves going…read morethere and comes back happy and ready for her evening nap. All of the team at Elmtree Doggy Daycare (a special shoutout to the young man who picks up Stella and brings her home) are wonderful and very loving with the animals in their care.
I've just picked up my doggy after her two week stay at Elmtree…read more My dog is a nervous one at best and with her slightly neurotic tendencies I was looking for somewhere for her to go that was a bit more than the norm. She usually stays with my in-laws, but they were also galavanting, so I had to find another option. After some research online I found Elmtree. I went over all the reviews I could find and couldn't find anyone with a negative word to say about them. Unfortunately I wasn't able to check out the place before hand, so I was going wholly on these reviews. The run up to her stay was very smooth. They answered all my emailed questions efficiently and kindly. I changed my mind about a few things and they were very accommodating. I was planning on getting her picked up and dropped off, but when the invoice came it was £72 each way and I decided that was just too much on top of everything else. We dropped her off the morning that we flew, it was a particularly hot and sweaty day and we'd got lost trying to find the place. Thanks, Google Maps. (Don't walk through the cemetery, unless you know where the gap in the wall is.) I was a bit stressed because of the heat and the impending 'leaving my dog with strangers.' When we arrived the lady at the front desk was awesome; very friendly and welcoming. She called through for someone to come and get my dog once all the incidentals had been looked at, like her vaccinations card and they also asked whether she'd been spayed. Then a lady came and got her. That was pretty much it and I have to admit, I was a little bit ..well I think shocked is too dramatic a word to use, but.. for want of a better one... I had arrived early hoping to get a look at where my dog was going to stay and she what she would be up to, I thought that seeing as they allowed people to drop in that it wouldn't be a problem. When I asked the lady if I could come too, she said that it wasn't really convenient and started to walk away with my doggy. I started to cry and was like.. can I just say good bye to which, of course, the lady happily stopped and I gave my doggy a hug before she was taken down the corridor. When I came to pick her up there was a similar situation. The lady came and dropped her off and was lovely enough, but I think had I not probed for questions about how my dog had been during her stay then I don't think I would have had any feedback on the last two weeks and that kinda aggrieved me somewhat. I *know* that I'm an oversensitive pet owner (this is my first dog,) but I think that probably comes as standard for someone who forks out over £500 for their pet to be boarded over two weeks. When I first left her with my in-laws I had written four sides of A4 for them to be aware of all her little idiosyncrasies - so yeah - a little overboard, I know - but I felt that Elmtree knew nothing of the dog they had just taken to look after. I know that this is what they do, so they have experience of all kinds of doggy behaviours, so perhaps it's not really for their info, but just perhaps more from the owner. My friend's dog goes somewhere similar on a day basis when she can't work from home and at the end of the day she receives a little card to say what her dog had been up to what she had eaten, etc. It's the personal touches that make it - especially for this neurotic dog owner. The only other thing I feel I should mention is that my dog is quite a bit thinner on her return. As to how grams I'm not sure at the moment, but she is visibly more boney than she was when she went in. I know for a fact that she was fed a lot because the lady who dropped her off remarked on how much she ate - so I think that it probably has a lot more to do with the constant play with other puppies for two weeks, but it's so noticeable I thought it was worth a mention. Overall I am happy with my dog's stay at this place and now that she's been there and returned a happy looking chappy, I would happily board her there again. I think there is a good chance that I turned up at too busy a time, but if you're hella neurotic like me be prepared to probe a bit to find out the information that you want.
