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    Lawrenceville, GA

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    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    2 years ago

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    American Freight: Appliance, Furniture, Mattress

    American Freight: Appliance, Furniture, Mattress

    2.1(8 reviews)
    5.8 mi

    When I say slow, I am slow! Leased to own a dryer on Friday November first to have it delivered,…read moreinstalled and the old dryer picked up Monday November fourth. So, Monday comes the delivery guy calls says he will be at my house between 11-12. Ok, 1:37 hits, no delivery no call. We call, these slow bo's said they going out of business we can't deliver the dryer. Like what? Okay, cussed them out and asked for my money back. They had an attitude as if it was our fault we didn't get our dryer. Who does know they going bankrupt? It takes 6 mons to a year for Chapter 7 and 5 years for Chapter 13! They had the audacity to act as if they didn't know. They going out of business on Wednesday everything has to go! Just a bunch of idiots in how they do things was my issue.

    My husband and I went to this location on Saturday to purchase a sectional. The staff was rude to…read moreus and constantly ignored us to assist others, one of which, as I recall, was looking for a job application. Desperate, we agreed to purchase the floor model. We were told that purchase of the floor model meant they would not deliver, nor would they wrap/prepare the item for delivery. Cool, again, desperate, we agreed. My husband returned hours later to purchase the sectional and he was met with the same lackluster customer service. My husband paid for our item and informed the employee, who identified himself as a manager, that we will return on Monday to pick it up. Monday, our transportation fell through, and we immediately contacted the store to inform them. We requested to cancel our order and for a full refund. We were told by Candice, who also identified herself as a manager, that she could not process our refund because the company switched POS systems and any transactions from the day prior were forever lost. We showed Candice our receipt and the card we used to pay. Candice informed us that she would have to contact corporate on our behalf and that corporate would have to mail us a check. When we asked when she would contact corporate and if we could be CC'd on the email Candice responded, "I will do it when I feel like it." In the name of due diligence, we contacted numerous other local stores who informed us that the refund policy for this company allows refunds at anytime before pick up/delivery, so long as the customer has the receipt and the card used for payment, if there was one. When my husband confronted Candice about this policy, she demanded my husband leave the store and threatened to call law enforcement if he did not abide by her demands. I don't know if I can go so far as to say the chain, in and of itself, is horrible. I will say this location has the worst customer service I have ever seen.

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    American Freight: Appliance, Furniture, Mattress
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