The medical students are very nice, but in all honesty I do not care at all to see one! Since they changed floors and offices, the office is rarely crowded anymore, but the wait is still the same. I've also heard horror stories from multiple other patients about being billed twice for their copayment because the office doesn't seem to keep their records or receipts very organized. It's happened to me a couple times where I will pay copayment and then still have a balance on my account with them. I would advise anyone interested in this office to find a different doctor, because not everyone has the time or patience to sit and wait nearly 2 1/2 hours to get a refill for their medication. I had a great experience with a medical student who was able to tell me more about the medications I was consuming than from my very own psychiatrist. Ridiculous, but true. I'm sure not all of the psychiatrists are impersonal, but most are. This makes the feel of the office the total opposite of a cozy environment, instead making it feel like just a regular scary doctors office. read more

horrible experience, good luck getting a live person to assist with scheduling an appointment. I have tried multiple times a day for a week, often waiting 45+ minutes before I have to end the call to get on with my daily tasks. And while on hold they say you can make an a in their portal,,,nope! Clearly false. read more

This is the worst practice I have ever had the displeasure of using. They don't answer the phone nor respond to email. They cancelled my appt. because I didn't pay in advance. Please stay away from this practice even for psychopharmacology treatment, they will make your mental condition worse by their patient treatment. read more

Very disappointing experience. I had a scheduled appointment, and they even called me two hours before to confirm it. When I arrived, I was told there was no doctor available and that my appointment had been canceled -- with no call, no notice, nothing. This place clearly does not value your time. They are poorly organized, lack basic courtesy, and I would never recommend anyone go here. Total waste of time. read more

this place is disrespect ppl time. I have been waiting for over 2 hours to see N.P Bloom. don't recommend to go here read more

I have a concern about the timing  of completing FMLA paperwork or updated Dr/s Notes.  This has been going on for some time now .  This is very unprofessional to have to ask several time and send multiple emails with no success. read more

They really don't know what they're doing and harming more people because of it. It's been a while since I've been treated like this. These past few years which psychiatrist have very disappointing. Kandace Eagle was the worst. Wasn't willing to actually listen to me and never remembered things I've said before. For your mental health do not go here. read more

They are the most un professional company I have ever experienced. Customer service is at times rude and hung up on me when I questioned their lack of help. Stay away from them. Find better care provider. Whom ever answered the phone on May 29th at 10:41 was defensive and lack the skills to handle a disgruntled customer. read more

For the last year my son missed his medications half of the time. Spent maybe 2 to 3 hours a day on the phone driving around. Then I always leave my number recorded and when they call me back they hang up on me. I already talked to them 5 times in the last 3 weeks and my son still doesn't have his meds. I need to change doctors right away need a new psiquiátrico and sicologo please!!! read more

PLEASE PLEASE PLEASE RUN AWAY of this wrong name place "health care". Rude since the first person that answer, they don't have idea about scheduling, cero attention to their patients, they just see a person as a $$$ machine they really don't care. Wasting time, if the person has mental problems they help to increase them. Only for make an appointment they are a chaos. I don't know how the health system don't evaluate places like this. They need to improve, the flee market has a better service than this place. Not even an start deserve this place. Mariela Reyes mother of young adult Autistic patient read more

If I had looked at reviews before seeking care from this institution, I would have made a better decision. Their process is in a state of chaos. Compass health care systems should be avoided, and you should search for a better care facility. As a result of the mess they have created, you will unavoidably waste time, energy, and days if you wish to be seen by a professional. Inconsistency, lack of a systematic approach, and lack of accountability. read more

I can see why this entity has one star. Dr. Omega has not been responsive, nor an advocate, for the mental health and well-being of my mother and her volatile state of mind. He is contradictory in his diagnosis and opinions of my mother's mental health. He has not taken into consideration the documented delusions of the patient and her manic and extreme depression. Based on the DOCUMENTED history of my mother's mental decline, Dr. Omega is neglectful. He is non-responsive, nor professional, to me as the healthcare surrogate and power of attorney. read more

I don't understand how these people are allowed to be operating. This is the worst medical service I've ever receive. My children suffer from anxiety and depression and I looking for someone that could help us. Our first appointment was in person and I thought the others would be also but then we only got phone appointment. They never call at the appointment time, it's always before or after. If you miss the call, they don't call back and when you try to call back nobody answers the phone. And their numbers come up as spam! How is this a legit medical practice? They should not be allowed to treat patients especially ones that have mental issues. read more

Really unorganized and no one will contact you regarding the many issues with the communication

The worst!!! Doctors don't call you back for online appointments but is never their fault. Getting thru on the phone is nearly impossible. I have been put on hold for almost 1 hour now! I give up with them, is not worth the aggravation and probably making my mental health worst! read more

Compass Health Systems - Have been on hold for over 50 minutes now! - Psychiatrists Near Me - Pembroke Pines, Florida

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Apparently no one can answer the phones !!!! I am late on my appointment and medication, now having withdrawals because they haven't picked up for days. I'm on the phone waiting for an hour each time then ends the phone call after. Super unprofessional and they need to step up their process with this. They cant even call me back ever and I leave so many voicemails! I'm about to go to someone else! read more

During Covid, I called to make a tele-health appointment...twice! Never received a call, couldn't get an answer from anyone as to why, and by the way, I'm self pay. Horrible experience. Luckily I found Dr. Nicole Derish who is a great psychiatrist! read more

Can't believe how poorly run this company is. The doctor is fine, however their office makes it so hard to reach them that I'd say it's worsened my mental health at times. I've spent hours on hold only to be transferred. If you miss a call, good luck ever getting a hold of them. So disappointed and frustrated. Zero care from their offices. Don't waste your time. read more

Irresponsibility starts with the Administration. Message after message to Sean Segal, VP of Operations at Compass with regard to tele-appointments being made by student interns rather than the Doctors I am paying to speak with. 3 tele-appointments made specifying I want to speak ONLY with the Dr., proceeded by 3 tele-appointments by student interns!!! Administration knows... Messages to Sean Segal, VP of Operations at Compass, indicating the Medical Records of my History are incorrect and in need of correction..... each message totally ignored. Phone supervisors are relaying the info., but Administration just doesn't care about my patient concerns. Now I understand why Compass is run so shabbily with doctors showing up whenever they want and patients paying for the privilege of just sitting and waiting. And being reprimanded for saying something. A disgrace. An absolute disgrace. read more

i was going to the pembroke pines office on palm ave for mental health help. the office staff is nice and the 2 doctors i had, sorry to say did not leave a lasting impression, because i can't even remember their names. customer service for compass health is another problem!! the csr reps are soooooo rude! another thing i didn't like is that i requested from the beginning to be an "in office patient", i just can't do over the phone talk with someone i can't see, especially that you're a doctor trying to figure me out. then there's the appointments, which they don't tell me that they will be scheduling my next call for so and so date and completely catch me so off my guard when they call and i'm at work. it wasn't a good experience. please try to be better! read more

Compass is a mental healthcare practice w in office and televisit care offered. I like Dr. Mejia. Straight forward, my therapist is amazing. Communications is horrific. Phone wait time give me anxiety. The worst appointment making system, If and when you receive a call back it is always an unknown number. How many of us answer those calls. I stick with them bc of my therapist period. read more

terrible health system for a MENTAL HEALTH service system at that!! The audacity to continuously cancel an appointment without contacting the patient is absurd and this company should be shut down. How can they keep a business like this for people that are in need of care for their mental??! Shut this business down man, about time with all these 1 star reviews! read more

Can I give ZERO stars? please cancel the appointment & refund my  money. The people you work for are ridiculous. I should have checked the reviews before signing up w this company. All of the reviews state that everyone is experiencing the same problems I've been having. it's not okay. Tell your higher ups to take some classes before trying to run a business they can't handle. I've left this review myself as well so others can see. I was so excited to start w this provider after finding someone who has expertise in the areas I need help in & who can relate to us. They never called to confirm my first appointment or do a "prescreening." But why do I have to do a prescreening when I filled out all of the paperwork? Then they didn't tell me about my insurance not covering it until I reached out to them multiple times & then day of the rescheduled appointment is when they finally told me minutes before. Now I've just thrown $250 in the trash because it's past our appointment time & they still haven't sent me the link or a link code. If I'm paying that much money, I need to be provided the full service & better quality service as well. How old are you that I have to be calling you to do your job? If you don't like your job, find another job. I'm really chill until you show disrespect, & this is absolutely disrespectful, unprofessional, & highly UNETHICAL. How can you treat people who are in need this way? Heartbreaking. Estaba tan emocionada de comenzar con este proveedor después de encontrar a alguien que tenga experiencia en las áreas con las que necesito ayuda en y quién puede relacionarse con nosotros. Nunca llamaron para confirmar mi primera cita o hacer un questionario. Pero, ¿por qué tengo que hacer un questionario cuando completé todo el papeleo? Luego, no me dijeron sobre mi seguro que no lo cubrí hasta que les llame varias veces y luego el día de la cita reprogramada es cuando finalmente me dijeron minutos antes. Ahora acaba de tirar $250 en la basura porque está más allá de nuestra hora de cita y aún no me han enviado el código para entrar la cita. Si estoy pagando mucho dinero, debo recibir el servicio completo y un servicio de mejor calidad también. ¿Cuántos años tienes de que tengo que llamarte para que hagas tu trabajo? Si no te gusta tu trabajo, encuentra otro trabajo. Soy una persona tranquila hasta que demuestres una falta de respeto, y esto es absolutamente irrespetuoso, no es profesional, y altamente no ético. ¿Cómo puedes tratar a las personas que están en necesidad de esta manera? Angustioso. read more

HORRIBLE place, stay away. Two scheduled appointments with my son, who is a minor, Dr. Greenstein did not show up to either one. The office is just as poorly run. Shameful that a minor needs mental healthcare and can't get it. I see from other reviews this is a standard practice at Compass Health. read more

I have no idea how this place continues to exist. You will make an appointment and the doctor will not call you or show up in the virtual appointment and then call days-weeks later at a random time and leave you a voicemail to let you know that you missed your appointment???? You will attempt to make an appointment for over a month with a staff that has legitimately no idea what they're saying. This place is a joke read more

As a doctor, I am appalled by the lack of customer care this facility provides. Their motto should be "In memory of those who died waiting for the doctor". Two appointments were made for teledoctors for my wife and nobody called for either appointment. The office staff was very polite but useless and filled with explanations that were pure crap. Told to wait all day for the Doc to call even though I have an appointment time. Told the Doc will call at some point during the day....then why appointments? Told an intake person will contact me...never happened. Told Doc will call tomorrow...never happened. After filling out large documents and having written preliminary explanation as to why she wanted treatment, and talking to multiple agents at Compass.......NOTHING. Complete waste of time. They obviously don't read their own reviews or simply don't care about servicing patients in a professional manner. read more

Absolutely a disgrace to the mental health Feild. This office needs to be shut down. My boyfriend made an appointment that he really needed and called out of work for his appointment and they never called. How can they be so reckless and irresponsible with people who are struggling with their mental health.... After reading these reviews I don't know how they're still in business. Do NOT go here. Find somewhere else. read more

This place is a disgrace to the mental health community as well as all health professionals for that matter. I suggest anyone to steer clear of all if the compass health systems anywhere they may be located. The staff as well as the physicians should all be embarrassed and re schooled in customer service. No adult deserves the kind of service they give you let alone my autistic son or any children that have to have a pill refilled! It's literally the absolute most disgusting place I've ever had to deal with. read more

If I could leave 0 stars I would. I've had 2 different appointments with two different doctors. I was told my scripts were sent before the call ended. It's been 2 months using compass health. I still don't have a single one of my meds. I've been called and told it's all set and drove to my pharmacy MULTIPLE times, only to get there and have the pharmacist tell me they have nothing for me. When you call you're out on hold for over a hour ALWAYS. You never get to speak with anyone important, it's usually a temp in their living room working remotely who has NO IDEA how to help other than "putting a note" in the system. Or giving you a number to call where you again.. just sit on the same hold line. This company is awful. Literally the worst ever. read more

I don't even have words. . . I was not even able to have my actual appointment with this joke of a place because they canceled it without even telling me! I received zero communication regarding the appointment I made almost 2.5 months ago and so I called checked my app the day before the appt and it was mysteriously gone. I called and waited on hold for over 22 minutes when finally someone came on the line and didn't really have an answer for me. No apology. No nothing. I waited for the office manager to call me for 4 days!!!! No communication. The customer service representative tried to reschedule my appointment, but I would've had to wait another month! Unbelievable. I even messaged these people on the app and via email. The one reply I did get was cold and short. I am disgusted! read more

I've had two televisit appointments in the last month and Dr. Ruth Levine has ignored me both times, she's left me waiting for an hour in the televisit by myself, and neither her nor her office have bothered to give me a phone call after to let me know what happened or to reschedule. They were quick to call to get my credit card information in order to charge me for appointments that never happened though. These people toy with the mental health of all of their patients, and are very unprofessional. If you value your mental wellbeing, go somewhere else. read more

Since you're obligated to give a minimum of 1 star.... This place is disgusting, over crowded and a pill factory. They just want your money or your insurance money. The wait is absolutely ridiculous. The staff is typical south Florida customer service...shit... And I I truly don't know how this place even stays in business. The "doctor" is rude, condensing, and doesn't care at all about your health. Don't waste your time, because you'll spend way too much of it in the waiting room and if you do come bring your own chair and headphones. read more

Compass Health Systems - Psychiatrists Near Me - Pembroke Pines, Florida

Unfortunately, I couldn't sleep for 12 days at the beginning of October 2021 and the Memorial West hospital recommended Compass Health for sessions in helping with my anxiety. In addition, I had to open a short-term disability claim with Unum. My experience with Compass has been so awful! I have been calling them since the end of December to help me with providing medical notes to Unum so I can get paid. Its February 10th and no resolution. I shared my negative experience with Dr. Morais and her staff. I have not been properly supported. Jennifer Love has been the most unprofessional coordinator that I have ever been in contact with. I have asked her to call me directly numerous times and she has just ignored me. Is that the way patients should be treated? Will you ever submit the proper information to my disability carrier? Shame on you! read more

tThis place is poorly managed stay away Since the pandemic the have sev real different doctors and practitioners call you just to prescribe medication they don't brief themselves on your condition before they call the text you the day before your appointment with all your medical information in a text they use students for this They make a lot of serious errors with dosage. They have lowered my dosage of my medication so drastically that it cause be to be vaporized 4times in4 months they finally got me assigned to a doctor that doesn't listen or take notes so would know what was said in the previous call She put me on two anti psychotic medication one of which I m allergic to I came off of it myself cause the two interactions make you psychotic I told her this but 2months later she is recommending I go back on the two same medications sick just a month ago someone name monica called and lowered my medication from 80mgs to 40mgs once a day.the owners don't care I have sent them emails not even a response STAY Away read more

Horrible service past 2 months still being force to see the same provider who debate and force patients to take meds that they don't feel comfortable with , is a no no ,a mental health provider in medical field suppose to help and not criticize patients of there personal career and tell patient if they don't like it there service go to another facility, so sad read more

I hardly ever make reviews, but I really felt compelled after my experience with this place. First, I should say that I never actually went there or saw any of the doctors; my experience is limited strictly to two phone calls, both of which were so bad, I'm writing this. I called yesterday to make an appointment with one of the doctors at this center. After waiting on hold for over seven minutes, a receptionist came back to tell me, very rudely, that the doctor I was asking about was not seeing new patients. "Are any of the doctors there accepting new patients?" I asked. She sighed loudly and with a distinct edge to her voice asked, "What insurance do you have ma'am?" She sounded like she absolutely did not want to be helping me in anyway, as if she had a million better things to be doing. I understand being frustrated at work and wanting to be doing something else. However, you're working at a *therapist's office,* where people with mental and emotional problems will be calling, many of them potentially in fragile or sensitive states, some of whom may feel shame or embarrassment at having to seek therapy. After giving her my insurance information, she put me on hold again and then returned to tell me there is one doctor seeing new patients, and there's an opening in two weeks. I accept the appointment, and at the end of the phone call she said, "Okay, so your appointment is on X at 10am at the Pembroke Pines office, have a good day, bye." I had thought this was the office in North Miami, and had I known it was not, I wouldn't have bothered making the appointment. I resolved to call the next day (today) and cancel, in hopes that I would have a better experience. Alas, I did not: I called back and was immediately put on hold for over five minutes. A woman answers and I can tell she is going to have a comparable attitude as the woman from the previous day, and she may even be the same woman (I am not good at differentiating voices). I tell her, "My name is X and I have an appointment with Dr. Y on Z at 10am." She asks, with the same sort of exasperation, "What is your date of birth?" I tell her, and she puts me on hold for another five minutes. She comes back and says, "What's your date of birth again?" I tell her, and she cancels my appointment. ALL OF THIS JUST TO CANCEL AN APPOINTMENT! I have never had such a horrible experience with a doctor's office. Seriously, find anywhere else to go. read more

Wish I could give 0 stars. I tried to receive help from this company, they kept canceling my appointments and switching providers. I ended up not seeing anyone at all and was charged for an appointment anyway. I have been in contact with them for 2 years and they have been extremely rude and unhelpful. If you are struggling with your mental health, do yourself a favor and stay far away from this place. Pretty sure the whole thing is just a scam because the people I have spoken to have been unable to receive help as well. 0/10 read more

Horrible customer service. Scripts sent to wrong pharmacy. After two weeks, and multiple calls to the office and correct pharmacy, issue STILL not corrected. For a practice serving the mental health community, thus is unacceptable. read more

My mother is a patient at this facility and was given the wrong medicine and she ended up in the ER. I called the office to speak to the office manager to let them know and to be aware of what took place. It's a month now I haven't received a call back nor any concerns about what happened to my mother.Today I had an appointment and requested for a MD and not the nurse practitioner who I normally have my appointments with. I never received a call from the doctor for her telehealth appointment. My mother is out of medicine and not one person seems to care.I called them three times about the appointment and still haven't received a call for the appointment. This is supposed to be a facility that helps mental health patients and they're doing a horrible job at it. read more

Never use them. Had a a appointment with Kim, she showdd up 40 minutes late then continued to just make me feel bad about myself. Never using Compass Health again. Fire her. read more