If I could leave zero stars, I would, I purchased 5 correction 7 gift certificates totaling over $600 in Cash $900, now that I'd found two more) from Nina DeGidio Haarer dba Complete Body Works before she changed her business entity. She told me that they never expire. When I reached out to her to schedule my appointments,. She began with personally attacking me for asking her to honor them. She was unwilling to waiver and then would not discuss it further. I was shocked and dismayed. She then proceeded to say she has a great reputation so go ahead and leave a review. It is sad that people can treat people that way when they don't think anyone else will know or believe it and I believe it speaks to her true character.
*In response to her reply: She is now also a liar as well as a thief. Yes, I had a medical massage in 2019. before having the appointment I asked if she accepted the insurance, which was covered by Workers Comp. She said yes, I paid a copay to her on said date. That is when in person in Dec 2019 we discussed the gift certificates where she reassured me that they would never expire. If she had said otherwise I would have scheduled the appointments then. In regards to the experience at the time it was a positive one for me. I remember her talking to me about her husband and her sons, etc. and i left her a 20% cash tip. (Which she denies receiving) I thought everything was fine. Until I reached out to her today, when she accused me of knowingly, having the insurance not pay her? That was the first time I'd heard of it. No-one had ever called me or left a message or a text or an email to tell me there was a problem with the insurance if they had I would've taken care of it promptly. All of my contact info has remained the same. What really happened today, is after she got my message she went to investigate the gift certificates at which point she was reminded of the billing incident that again I was unaware of so then being irritated continued and saw some additional gift certificates that had bogo bonuses with the dates from 2012 & 2013 she became infuriated. (those events could have happened in reverse but same outcome) Rather than inquiring and speaking to me with decency she assumed the worst and then berated me without ever asking or knowing the truth. Then once confronted with the actual truth rather than apologizing she continued to be rude and take no accountability. Heartless is how I would describe it. I do have the full text messages that prove my story is true. In addition you now couldn't pay me to accept services from you but I will accept the money back for the paid services that were not received. Thank you.
Rebuttal: You could have honored the amount that I paid and put it toward a different service. They were for 90 minute massages with a facial. You still offer both. You are making excuses and deflecting trying to spin the story so I seem crazy. Yes, I am diligent, I have a low tolerance for injustice and I will continue as I have no other recourse. The facts are the facts not what you spin them to be. I don't care how old they are if you are told and reassured that they won't expire then that should have been honored you took the cash did you not? Don't flatter yourself, I thought I made it clear, I think you are a horrible person and would never allow you to work on me again. I'm not sure how some of the reviews have been removed I know one was because you blocked me and the other because you changed the business name so it says I was not a client. You were correct there's is a five-year statue of limitation on theft, and with you changing your business entity you knew that protected you as well so maybe you've done this to someone else before? I am putting it out there to hopefully prevent others from the same scheme. read more