Honest and Consultative are two words that describe Scott and his team…read more A couple of years ago LA Rich did a fantastic job on our roof and we couldn't be more pleased. Scott gave us all the information that we needed to make an informed decision and went above and beyond to make sure we understood the process, time to complete the job and he also advised us of other things to consider. His team was efficient, hard working and completed the job in the time we were told. Now that it is time to replace our siding we have once again decided to go with LA Rich because we know the job will be done right and to our satisfaction and that our home will look great.

I had a horrible experience with a roofing company that I would like to share. I hired LA Rich…read moreRoofing Company from Plainville, which was a huge mistake on my part. The West Hartford Building Inspector failed the roof and told them in a report exactly what they needed to do to get it to pass. Bill from LA Rich yelled and screamed at me because the building inspector came to inspect the roof, he said the inspector was wrong, that he didn't know his job among other insults I won't repeat here. The inspector was nice enough to meet them at my house and show them exactly what had to be corrected. They never yelled at the inspector, though. I guess they felt more comfortable yelling at a 72 yr old woman, says a lot about them. There were also other problems with their work in which the owner Scott told me to go up on the roof and fix myself. Boy, did I pick the wrong roofing company! I just wanted to warn everyone of my experience. I will be handling things to have their faulty work corrected. I definitely do not recommend them.

This company ghosted me! I called in mid-October to have…read moresome work done in my basement. His next available appointment was in late November, a date which didn't work for me. He suggested Monday, December 1, at 7 am. I'm usually not up that early, but wanted the work done, so I agreed. Well, 7 am came and went. At almost 8, I called and had to leave a message. At 10 am, I called and left another. It's now 8 pm and I have received no response. No apology for wasting my morning. No explanation for what occurred.

Under cabinet lighting (hard wired) Bill did a great job…read moreinstalling our kichler lighting. Totally satisfied with his communication and workmanship. Not to mention very good value. Will not hesitate to call again if I need a great electrician.

Contacted the company over a month ago and was told someone would contact me to schedule. Received…read morean unexpected call, stating they were on their way to our property to assess our needs. I informed the person that we were expecting a call to know when they were coming and was not expecting to have services performed that day. They then said they could come and figure out what's going on which they did. We were then told that they would send us a quote for the services to be performed. Have been waiting at least three weeks since the person came have not received that quote. Left several messages with their answering services, which today we received a call from 'John' who stated that they are very busy and they will not be able to provide us with that quote and for us to contact another company for services. All in all this experience was poor! I have never heard of a company telling anyone that they are unable to provide a quote for which they came out over three weeks ago and looked at the job and they're unable to give us a quote because they're too busy. In the end I'm glad that they denied us the quote because I would hate to see if it was emergent situation how that would play out. Word of advice; do not deal with this company

Our Water heater broke and had a leak. they came on the same day I called and replaced with a new…read moreone and Joe did a great job, will use them again Thanks

Updated (2/1/2020) I increased my rating to four stars. Nick…read moreOrtiz who is the General Manager at Millstream contacted me after reading my original review from December 2019. He offered to pay for the damages caused to my Gutter Helmet. This was replaced on 1/29/20 at the cost of $300. I am impressed by the customer service to handle this in a timely manner. I will now recommend Millstream to others for roofing projects, but just be aware that they might use subcontractors. I hope the company they use will learn from their past mistakes.

BEWARE: They replaced my roof, took my gutter guards, never put them back, and left without…read moretelling me they took them. Fast forward to the Fall season, I see leaves sticking out of my gutters, I checked my gutters and gutter guards were gone. Contacted Millstream, they came and put up mess gutter guards on the house, I asked it they could also do my garage, (I never had gutter guards on the garage) they told me it would cost $500, they tech, Troy, came and did the work, he told me he ran out of pieces and I would need a half a box, I told him if I am paying for an entire box, to leave the remainder at my house. I just go the bill for $500, for a full box! When I called the office, Paula told me they gave him the 13 pieces he needed, so I asked why I was charged $500 for a full box, she had no answer. Lansing carries these mesh Gutter Guards, $350 per box. Also, when you get a new roof, the roofer is supposed to leave remaining roof shingles with you, Millstream did not do that either. Will never recommend this company.

I was looking for a handyman and had a very difficult time ,but I was very lucky to find Mike. He…read moreshowed up on time for our appointment to get a quote and gave me a written quote promptly. We were able to schedule the work very quickly and he completed the work as promised. I plan to use him again for other projects.

What a great company. I am new to the area, and I needed a second set of hands to help me move a…read morevery heavy couch into my house, VERY LAST MINUTE. Mike actually came in between jobs he already had scheduled, on his lunch, showed up perfectly on time, got the job done quickly and was VERY reasonable about his rate. Should we need any other work, we will definitely consider using Advanced again.

I was looking for a local chimney sweep to clean my chimney and inspect the flue liner for the…read moreupcoming winter season. I googled "Chimney Sweep" and these guys came up with rave reviews. I called to set up a appointment and they were able to do same day service! I did not have that expectation going into this, but why not! The gentleman that showed up was professional and very detailed. He took the time to really attend to my chimney and to ensure it was in top working order. He had his own drop clothes, cleaned up when he was finished and was very reasonably priced. My chimney contains 4 flues and it cost me $119.00 plus inspection. Last year we paid almost $170.00 and the service was no where near this stellar. I would happily recommend them for any masonry or chimney sweep services!

Would not recommend this firm. Do your homework, get multiple estimates.read more