Derek was really great with listening and understanding what I needed. He followed-up to ensure that I selected a picket fence product that would work given that I have a small dog. There were some initial issues with installation, but I received a call from the Director of Operations to personally apologize for the delay. Ray came out and was meticulous with closing a couple small gaps through which my dog had escaped. The company does seem to care about the quality of their products and services. read more

RUN AWAY FROM THEM Rick , Victoria and Karen rarely leave negative reviews, but after two years of dealing with the same door repeatedly breaking, I'm exhausted. (read some of the text thread i have for an year with them attached) Anything can go wrong I agree ,, but not being there when you have a problem so where it shows they don't care I have always been extremely patient with Custom Fence and have paid for multiple repairs without complaining. About a year ago, Rick, the manager, personally came out, evaluated the problem, and we agreed on a plan. I paid for the work, but unfortunately the door continued to break. he admitted last time that the doors weren't aligned properly hence the issue, i have never complained. just requested . This time, t all I asked was to speak with Rick before another repair so we could discuss whether there was a better long-term solution. . I was completely willing to pay again--I simply wanted to find the right solution so i dont waste time with this Despite specifically asking for a call before the repair, they repaired it without speaking with me. Now the door is broken again within a week For more than a week, I've been calling and texting almost every day. Victoria told me she had asked Rick multiple times to call me, and Karen told me he was busy, but I still haven't heard from him. I have work and responsibilities too and cannot keep chasing a company just to get a phone call. After two years of being patient and trying to work with them, I'm simply tired of the lack of communication and follow-through. they just dont care about there customers after the work is done. i am just gonna go to another fence company and have them do the repairs , and file a complaint with the consumer court . i have the photos and images of the entire history of this issue with text. read more

Gave my deposit and it took months to get the fence installed. And this was after the permit was approved. Once installed it failed the inspection. Fence was too low and had two many horizontal bars. It was surrounding a yard with a pool. They didn't know that it had to be a POOL HEIGHT fence???. After much waiting they returned and installed correct height fence. Then the vertical bars started falling and we had to buy screws to fix, as they did not come back after many attempts and complaints. please don't waste your time. read more

Left piles and piles of dirt throughout our yard after the install. After we complained, they came back and raked the piles into 3 foot strips, all along the perimeter of the fence, creating compact mud in which our side will not survive. We have to replace the entire perimeter of sod because of them. Not to mention the rocks that they dug up and dispersed out into the turf that we now have to go and pick up because our mowers will catch it and sling it into our windows. tried contacting the owner who has yet to call me back. I highly highly do not recommend this company. read more

Complete Custom Fence - Fences & Gates Near Me

Gave this vendor my deposit in November of 2024, it is April 1, 2025 still don't have a fence. No one answers the phone when you call, I did get an email saying it will be at least 2 more months before it goes to their production desk. read more

They installed my neighbors fence and damaged my new gate. Totally unresponsive to calls. Don't waste your money in a 1 visit contractor that doesn't take care of issues from his work. read more

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Started our fence project in September and after a number of calls and promises the fence is not complete. I have a small dog and they left a gaping hole in my fence that we had to improvise to cover. They became unresponsive so this was our last result to publicize our experience. This will most definitely affect the value of our home. Don't use this company if you care about your property. read more

Complete Custom Fence - Our fence - Fences & Gates Near Me

I got a quote from this company in July 2019 to replace my old wooden fence with a vinyl fence. I needed to save up, so I didn't contact them to do the work until Feb. 2020. They honored the quote even though it was over 6 months old! They installed within less than 2 weeks from date of contact and it only took 2 days to do the job. The gate was not installed where I wanted it also I called and they came to put it where I wanted the very next day! No hassles, and a great price! I highly recommend them!!! read more

Save yourself the trouble. I would not recommend this company. They were nice, but definitely lacked customer satisfaction and are not detailed oriented. Already had part of the fence break. Contacted the company with no follow up to fix the simple issues. read more

I'm so pleased with the Vinyl privacy fence that Complete Custom Fence installed for my family. It has changed our lives. We have peace of mind allowing our children to play in the backyard safely. Thank you for the efficiency and professionalism. read more

Contracted to have fence installed. A two day job turned into a 3 day job. I was advised that the posts that were cemented in would take about 4 days to dry and get solid. Not true. Giving a week or so, for the posts to get solid, I decided to check the quality. One side from the house to the side of the fence as croocked by about 1'.. There must have been over 85 issues where,: the picks were not flush, or level, the board on boards were not correctly fastened to each other leaving open spaces in the fence line, I believe there were 13 posts that were not solid. The was the beginning of a mess. Long story short--gate was build crapy and was warping within 1 month. Complained and finally they said they would come and get all my issues fixed once and for all. This was scheduled on Jan 17th, 2020 for the morning. I waited all day ( another day off) and was sent an email ( at 4:32 P.M. saying that the crew was held up a a job and we would have to reschedule. Resheduled with Linda at the office for Jan 23rd. The only thing that needed to be fixed was one pole, was still not tight, and the pics on the gate and one side had to be adjusted due to the top not being level. They said the picks were correct. How can you have pics that slope on a flat piecel of land? One side was installed too high, throwing off the level of the top of the fence. The crew called Garrett at the company and they told me that they would not fix it since the fence is going with the grade of the floor, and I signed the contract. I even sent pictures of before and after so they can see what my old fence was and what the new one was. My fence DID NOT LOOK LIKE THE PICTURES ON THIER BROCHURE OF THIER WORK,,,,OR WAS IT THIER WORK????. I was advised that if wanted to have it fixed there would be an additional charge. So now I have a beautiful house with an uneven fence that faces the street. Stay away from this company I made the wrong decesion and I want to educate the public about using a company that does not do what they say they will or stand behind the workmanship. We try to give the local business our support, but this is an example of why the big box stores force them out of business. It is all about taking care of the customer and doing what you say you will do. read more

I purchased my vinyl fence from Complete Custom Fence on March 5, 2020, and it was installed by Tony on March 24-25, 2020. A mere 6 days after installation, on March 31, one whole panel of slats on the East side of the fence fell to the ground. It took one week for Tony to return to rebuild that pane. Six days later, the same entire panel of slats was on the ground again and was repaired by Tony. On April 24, that panel was down for the third time. I told Tony that if he kept doing the same thing, he would keep getting the same results. He did a more thorough study of the problem and then realized his problem. There is a slight uphill ridge across the back yard toward the back, and adjust to the slant, he had to snap off some kind of connecting attachments inside the top crossbar to enable the fence panels to slant. He had removed too much of the inner attachments to allow for the incline, allowing too much space, and the slats were able to pop out. He anchored each slat in that panel with a strong rivet, which so far has remained fixed. However, on August 21, 2020, 5 months later, a panel on the West side of the fence fell. This panel is on the same uphill ridge and parallel to the problem panel we had in April on the East side of the fence. I spoke to Shelby at Complete Custom Fence that day, August 21, and sent her 3 photos of the broken fence. I waited to hear back during the following week, and finally contacted Shelby again for an update. She said she would let me know when my fence would be on schedule. Trying to be patient, I waited another week, then emailed both Shelby and the owner Garrett Davis for an update. It has now been 3 weeks and I have never heard a word. My fence remains broken. During each of these panel mishaps, there were no storms or nasty weather. The Complete Custom Fence Company is proud of their limited lifetime warranty. It sounds great as long as nothing goes wrong with your fence. read more

After 4.5 months of waiting for the fence to come in, the installation was finally started 2.5 weeks ago, after numerous phone calls. They came out and promptly busted a main water pipe. They had just installed one post over the water pipe and then went to dig another hole a foot away for another post along the pipeline and of course there was a pipe there that they cut. I got the water turned off and went to Lowes and got supplies to fix the pvc pipe. Then I guided the installation crew to dig the next post 2 inches over, where there was no pipe. That all turned out ok, and I wouldn't be writing this negative review if that was the only issue. They put a fews posts and panels up and left and never came back. I finally called a week later and the supervisor said there's an old pipe and fence in the way. So, I got a saw and cut the old pipe off (1 minute to do), and sent a picture. (The old fence is several feet away, so this wasn't really an issue). So, the supervisor came out a day or two later, and said oh, we had miscommunication, he said the issue is that the brush needs to be cleared out. (Never any mention of this before) Anyway, I got my clippers out and cleared the land and sent an email that it was clear and when can they finish. After 5 days I hadn't heard back so I sent another email which they did respond that they needed pictures. So, I have sent pictures and am still waiting. I am in Clermont which is right by their office in Groveland, so distance should not be a problem. read more