First time to this practice, I am new to the area.. The waiting room was extremely clean and…read moreorganized... I dealt with Christine behind the desk, VERY friendly and easy to talk to. I was seen by Dr. Anderson... He didn't seem interested in my situation.. he walked in, said my test results looked good and I didn't need to see him.. didn't ask any questions, didn't get within 6' of me . Yeh yeh, covid I know.... He was recommended to me from my PCP.. I have been to a urologist before, THIS visit did not in anyway compare to my previous visits to other doctors . I won't be returning, and judging from the evaluation and treatment I got from Dr. Anderson, he won't care about that either. I do hope that the folks coming here that have or potentially have a serious problem get better care.

This place is an absolute joke! They try to bill your insurance for things that don't have anything…read moreto do with your appointment so that they can get money out of you. Lady told me to call my insurance and so I did. When the insurance tried to call her to explain my benefits and tell her that I had a $0 copay, she wanted to ignore the call as I'm sitting right in front of her with the insurance on hold because she knows she's wrong. When I told her she can hear the phone ringing and to stop ignoring it, she turns around and says she's in a "meeting" when I was standing there the whole time. Wouldn't recommend this place to anybody.

If I can give it NO star I would. This practice is all about money and if you call them out they…read morewill be so rude and unprofessional and will not complete the service. Below is my formal complaint with the Florida Department of Agriculture and Consumer Services and the Florida Department of Health. PS. The reason I went here because it's close to my new address and I totally regret wasting my time with them. I went back to my previous family practice and everything checked good with my health not what the Medina practice saying that I would need all the work done? I went for a physical visit on 8/10/2020 at the Osceola Woman's & Family Medicine Specialists located at 618 13th St A, St Cloud, FL 34769. After the consultation, they were charging me $100 where it clearly states on my insurance card my only responsibility is $15. I called my insurance provider Cigna and they call the Dr. office to let them know my only responsibility is $15. I ask for paperwork and at the front desk, Margarita said that she's so busy and they will (snail mail) me all my paperwork? After that, they say that they sent my prescription order and lab work, but they didn't send my prescription to my local CVS St. Cloud and when I went to Quest Diagnostics St. Cloud for my blood work on 8/19, they didn't send my lab works either. I was in pain from 8/10-8/19 as they prevent me to get my Albuterol and I was wheezing every night and can't sleep. The promised snail mail never came in, so I called the office on 8/19 and spoke to Mary Medina the office manager, and was very rude and unprofessional to me and her excuse was the mail got lost? everything is electronic now and they can send me an email about my appointment, but they have to snail mail me my paperwork? it doesn't make sense to me? After the call on 8/19, I called my credit card company to pull the payment because they didn't finish the service that I paid for as Mary Media doesn't want to listen to me and just being rude and unprofessional towards me. She keeps saying I'm not going to argue with you, so I say to her that I'm not arguing I'm communicating and she's the one that won't listen and then Mary hangs up on me. Now they send me to their billing department and they threatened that if I don't pay them that they will send me to the collection agency and Mary Medina would not even return all my calls and all their staffs are being rude on the phone every time I call and ask to speak to her. I will attach the incident timeline with this form to show my many attempts to work with their billing and their office at 618 13th St A, St Cloud, FL 34769 Phone: (407) 556-3999.

I don't want to tell you all because this place is a gem to be apart of…read more My Doctor Ms. Stine is awesome and very thorough. Dr Rodriguez is my husbands and he is thorough takes the time to figure out how he can help. I have had good experience's with the office staff also. thank you Family Practice of St Cloud. Carol & Dan

My experience in the office has been excellent! I have been working with Dr. Stein for the last six…read moreyears. The front office is very courteous and facilitate your services needs, in particular related to appointments and insurance requirements.

If I can give it NO star I would. This practice is all about money and if you call them out they…read morewill be so rude and unprofessional and will not complete the service. Below is my formal complaint with the Florida Department of Agriculture and Consumer Services and the Florida Department of Health. PS. The reason I went here because it's close to my new address and I totally regret wasting my time with them. I went back to my previous family practice and everything checked good with my health not what the Medina practice saying that I would need all the work done? I went for a physical visit on 8/10/2020 at the Osceola Woman's & Family Medicine Specialists located at 618 13th St A, St Cloud, FL 34769. After the consultation, they were charging me $100 where it clearly states on my insurance card my only responsibility is $15. I called my insurance provider Cigna and they call the Dr. office to let them know my only responsibility is $15. I ask for paperwork and at the front desk, Margarita said that she's so busy and they will (snail mail) me all my paperwork? After that, they say that they sent my prescription order and lab work, but they didn't send my prescription to my local CVS St. Cloud and when I went to Quest Diagnostics St. Cloud for my blood work on 8/19, they didn't send my lab works either. I was in pain from 8/10-8/19 as they prevent me to get my Albuterol and I was wheezing every night and can't sleep. The promised snail mail never came in, so I called the office on 8/19 and spoke to Mary Medina the office manager, and was very rude and unprofessional to me and her excuse was the mail got lost? everything is electronic now and they can send me an email about my appointment, but they have to snail mail me my paperwork? it doesn't make sense to me? After the call on 8/19, I called my credit card company to pull the payment because they didn't finish the service that I paid for as Mary Media doesn't want to listen to me and just being rude and unprofessional towards me. She keeps saying I'm not going to argue with you, so I say to her that I'm not arguing I'm communicating and she's the one that won't listen and then Mary hangs up on me. Now they send me to their billing department and they threatened that if I don't pay them that they will send me to the collection agency and Mary Medina would not even return all my calls and all their staffs are being rude on the phone every time I call and ask to speak to her. I will attach the incident timeline with this form to show my many attempts to work with their billing and their office at 618 13th St A, St Cloud, FL 34769 Phone: (407) 556-3999.

This is a very caring Dr Office. We have been going to them for 25 years…read more Thank you, Carol & Dan

The Cloud Care team is exceptional! From the moment you arrive and see Dr Martinez it was a great…read moreexperience! Healthcare is so important, please visit this office. The attention and care is second to none. You will not regret it!

Front staff was very friendly and Dr. Martinez has been by far the best! Will definitely go back.read more

My primary care giver Dr Yudiel Torres unfortunately moved to this location permanently but many…read morepatient in this area are very lucky for that, he is the best doctor I've ever had. So even it took me almost an hour, I prefer to come here instead because he's really so amazing at his job!

I have been to Dr. Aidoo several times over the years and have made him my PCP doctor. I was 1st…read moreassign Dr. Aidoo in St. Cloud Hospital in 2014 when I was admitted to the hospital and had to have stomach surgery. I have always liked having Dr. Aidoo as my doctor. He is very funny and straight to the point. I don't usually have an issue when I need to schedule an appointment and get it fairly quickly. The staff has always been very kind and understanding. The office is very understand and a large building in the front of a strip mall in almost downtown St. Cloud. His hours are great and late. But I have been here where I have waited very late to be seen. But again, that is I guess to be expected when you see a doctor.

My last few visits to Doctor A. Aidoo have not been good. First of all, I did not get to see the…read moredoctor you saw the physician assistant. After specifically requesting to see the doctor. So I left the office disappointed and upset. I thought that the doctor accepted the Medicare-approved amount as full payment, which he did not. I was then billed for the remainder of the visits. I will now be looking for a new physician who will see me and not be billed in excess of the Medicare-approved amount. Visitor beware!

I scheduled my appointment for blood work with Cynthia she was very pleasant and professional, she…read morewas very fast and made the experience a great one as this was my first time ever getting blood work done from my home. I can't recommend them enough!

From the owner: Bloodborne Sisters, LLC represents a newly established mobile phlebotomy enterprise staffed by…read moreseasoned healthcare professionals. Presently, our services are exclusively available in Central FL, w/ a strategic vision to expand statewide!