Dr Sukhon and his nurses are great; however, his office personnel/office manager are TERRIBLE…read more After a YEAR of waiting to get my medical records (granted I wasn't pressed at the time) I finally desperately needed them and it took another MONTH of twice weekly calls and having to express my dissatisfaction loudly before they even put me in touch with that incompetant office manager. Apparently she had not even submmited the request yet to get them from off site (and this was a month of almost daily calls later) and it would be another week. She then had the nerve to bring up charges were necessary. Shouldn't that come up when I FIRST made the request? 5 star doctor, 0 Star Office. Would not go back unless he replaces them. It's also impossible to get a hold of the actual Doctor by phone as his receptionists just claims its not their problem, the Office Manager - whom does not have normal working hours or a phone number - will contact you, which she never does.

I have been working here for 8 years now and I wouldn't have been here for this long if I didn't…read morethink Dr.Sukhon was a wonderful doctor. I personally recommend my family to him because he is truely a great doctor. He is very thorough and takes his time with patients and addresses all needs. He is also very kind and has beautiful bedside manner. I am speaking this as a patient not as an employee for doctor Sukhon is my personal family doctor. In regards to the medical record complaint, we have a lot of medical record requests and we have to address them in the order they come. Sorry that you feel yours wasn't addressed in a timely manner, but I assure you we have great patient care and never meant to make you feel otherwise. If medical records are requested around the time of transfer and not years later it is also takes much less time to send. After a certain amount of years records have to go to storage. We have to make sure all records are sent accordingly as well as maintain the office appropriately. Sorry for any inconvenience.

Absolutely awful. You'll spend more time waiting in the waiting room than being seen. Don't bother!…read moreWaste of time!!

We had a very poor experience here. I made an appointment for a physical, which should be covered…read moreby our insurance. Dr. Yarrows did not take the time to perform the full physical, even though that was requested, and only was in the room for 10 min. I thought it was just easier than most visits, until I was billed for an office visit and charged a co-pay. The billing company and the clinic both stated that since a physical wasn't performed, the visit was considered an office visit, and that we are responsible for the payment. Not only did I not receive the services that I needed, but we were charged for something completely separate that I didn't ask for. The clinic was not sympathetic to the frustration, would not re-code the visit, and we had to pay the bill.

I have received my primary health care here for 20 years. I am always able to be promptly seen when…read moreI have a medical problem and receive treatment.

Terrible practice. Doctors have terrible bed side manner and are not interested in patients…read moreopinions or feelings. Wife's mother died of breast cancer and my wife has enlarged fibroids. She's been told by previous doctors that she needs to have them check regularly. Has asked doctor about it 4 times and doctor blows her off each time. Changing doctor immediately. Do not risk your health here. There are far better doctors to be found.

This is building 10 of 10 (U of M medical buildings line the entire ring around Briarwood mall -…read moreluckily they are all clearly labeled). Overall the atmosphere of the whole clinic/center is relaxed and laid back. There's a television in the waiting room and everything feels clean and up to date. I did not receive any physician care here but I did take advantage of the walk-in lab to get blood drawn. And when I say "drawn blood" I mean TWELVE vials (my new doc is apparently extremely thorough). The woman working at the lab was awesome. She was a little snarky but in a completely accessible warm, joking way. She was meticulous with checking and double-checking all the labs that were ordered. I warned her about my veins being crap (at most places, they stab into my arm and then "dig around" continually moving the needle under my skin and stabbing every which way until they finally get a vein - I don't mind needles or pain but it's sickening). This lady, on the other hand, felt both my veins and was careful to choose a small needle. She stuck me once, precisely, right into my vein, and got a good draw. THANK YOU, LORD. Next time I need vampirical services, I won't hesitate to return.

Having going here since I was 10 years old... the staff are friendly and very nice, check-in is…read moreeasy and quick... back in the old days, wait time was round 15 minutes or longer... but once I check in, I'm in the back room with the nurse within few minutes.... the process is so efficient! Check-out is equally quick.... I also love it because radiology and other services are near by, thus you don't have to go to the main hospital!

On Saturday I started to fell sick. Gavin was home Thursday and Friday from school because he was…read moresick, so it was evident that I caught what he had. I flew out of SFO on Sunday and started to feel worse and worse. My hearing started to be muffled, but I thought it is because of the flight. After some encouragement from my colleague, I scheduled my visit to get it addressed. I selected 3:15, arrived at 3 and did not get in until 3:45. I did not see the doctor until 4. I got out at 4:50. Even though I was not thrilled about the wait time, but I am impressed with the level of care and service here. I felt that they listened to what my symptoms were and they helped make me feel better. Turns out I have the flu, my nose was red, my ears was red, and my throat was red. The wheezing reduced once I completed the 10 minute breathing treatment given to me. I've been taking DayQuil, NyQuil, and cough drops in order to help suppress my coughs and help me sleep. I hope to never return, but if I am sick the next time I am here, I would not hesitate to come back to be seen. I do have the prescription for antibiotics if I don't feel better by tomorrow. I did pickup the inhaler and the nasal spray to help with the congestion. Thank you for treating me.

Decide yourself why based on these facts: - We signed up…read morefor Save Your Spot for 4:30pm; - We were moved to 5pm; - When checked in we were numbered 3 - We became number one at 5:30 - Three people who were after us on the list (patients #2 to 4) some of who were walk-ins were called and went in; - At 6:15 I escalated to reception after our name disappeared from the list; - At 6:20 the fourth person (patient #4) was called and went in; - We were brought in at 6:25. - I asked for a nurse to provide an explanation so I can reflect it when I provide a feedback and complaint. The nurse took all her stuff and left the room, saying I will not take your son, somebody else will.

IHA Child Health has been wonderful so far. Our newborn has seen Dr. Lacy and the nurse…read morepractitioners several times and they have been fabulous. The 24/7 hotline has also been amazing since we're first time parents trying to figure it out. The location is also great. We can't wait until he's a little older and we'll be able to enjoy downtown Plymouth before or after an appointment.

The top parking lot is open again no construction so ample spots to park…read more As of 2023- Update Now I see Dr.Deborah Weener here. Visit experience is still very good. I show up at appt time. Wait for 10 mins max after check-in then be ushered into the fold, check my weight ushered into an exam room where the nurse updates all my info. Then wait 10-15 mins for Dr. to show up, after a comprehensive checkup I leave. All very good service. NOW IHA has started a practice, you dont even have to pay a copay. They just bill you. And if you cant pay the bill, there is access One that will setup a payment plan as to what you can afford. So everyone is happy.

They have variety of doctors in house. The appointment timings are pretty good. The waiting time is…read moredecent and the waiting area is well maintained. The staff here are efficient and patient friendly. During one of my visit, I dropped my credit card by mistake. After few hours received call from security saying my card is safe and I can collect it anytime when I come there. They kept my card safe until my next visit. I really appreciate the service here.

There was no receptionist in pediatrics. No human to talk to. We waited an hour for a simple test…read morereading. And about half an hour in I had to flag down someone who was getting a different patient. Still waited another 30 minutes. This is something that took them literally 5 seconds to do. A ONE HOUR wait.