So I just got a call from the doctor, at 9:40am, asking why I missed my 9am appointment…read more (1) Did it really take you 40 minutes to realize I wasn't there for the appointment, or you were just 40min late for the appointment? Given my past two experiences and average +30min waiting time, I think it's the latter. (2) I called front desk to cancel the appointment already, somebody took down my name, DOB, appointment time, and who it was with. So next time before you call me and inquire about my "no-show", maybe you want to check with the front desk first to see if they are doing their job? Not going to come back.

This has been the most unpleasant staff I have ever dealt with. I recently changed insurance plans…read moreand had to find a new pcp. Dr. Gounder was highly recommended and based on a lot of research I decided to go with her as she was also based in my neighborhood. It took more than 5 calls back and forth to actually be scheduled for an appointment because the person taking my info was unsure if they accepted Aetna, even though Aetna listed her as a PCP for my particular plan. When they finally confirmed, I was told the next appointment available was in 6 weeks. Although I was already annoyed, because of her reputation, I was willing to deal with it. I received a call this week to say that they would need to reschedule, even though my appointment is just a few days away. When I called to reschedule, the receptionist informed me that Dr. Gounder is no longer taking new patients. I stated that I had made this appointment 6 weeks ago to which she replied, with an attitude. "What do you want me to do about it?" Extremely unpleasant experience from start to finish. And now 6 weeks later, I have to start over to find a new pcp.

My experience with mindful care has been good. I have had no issues. It's better than the…read more experience I had with another group..

I have heard great things about this place so I decided to start using their services. They were…read moregood during the pandemic. What I don't understand is how can we have our kids in a classroom with 20 other children, yet we still have zoom sessions with our mental health specialists. It is so important to meet face to face with a patient. Especially if they are in poor mental health. How many people will have to be affected before one and one sessions go back into affect. I feel like the owners and doctors are very comfortable juicing this from the comfort of their home. I'm sure they took an oath to help people. Maybe it needs to be reread.

I had a great experience at Advanced Rehabilitation of Jersey City. The staff were friendly and…read moreknowledgeable. With their help, the pain in my back and neck went away.

I called up to make a first appointment. The phone rang for nearly three minutes before anyone…read morepicked up (good thing I had a crossword puzzle to keep me busy). When the woman finally picked up, she was extremely rude. She kept talking over me, raised her voice at one point, and rushed me off the phone when I tried to ask a question. She would not let me make an appointment, and said that they would call me back later in the day. How hard is it to make an appointment?? She also asked me for my name twice, my phone number twice, my insurance carrier twice. Extremely frustrating. They called me back, and I was busy. I returned the call and got another woman who was very pleasant. Of course, she had to ask me the same questions that the first woman asked me, which was annoying. I asked her if they were in-network with my insurance carrier, and she said that they would look into it and call me if there was a problem. Not sure how they didn't already know--everybody other place that I've been to knows whether they are in-network or not. I show up at my appointment, and they tell me that they're not in network so the charge is going to be enormous. What a bait and switch. I was furious. I have no idea if the physical therapy is any good, but my experience with this place was just abysmal.

My original concern with this practice involved a billing and insurance dispute. However, what…read morehappened afterward is what prompted me to update and expand my review. In their public response to my review, the practice claimed that I berated staff, yelled at staff, and "used the f word several times at different office assistants." That allegation is completely false. I take accusations like that very seriously because they are attacks on a person's character. I have never spoken to their staff in the manner they described. If they have evidence supporting those claims, they should provide it. To date, none has been provided. What is particularly disappointing is that these statements came from a therapy practice. I would expect a counseling office to handle disagreements professionally and focus on facts rather than making public accusations about a former patient. Even after all of this, I am still seeking clear answers regarding the underlying billing and insurance issues. Instead of addressing those concerns, the practice chose to respond with allegations about my conduct that I know to be untrue. At this point, my concern is no longer limited to the billing dispute itself. It is the decision to publicly portray me as someone who verbally abuses office staff when that simply did not happen. Prospective patients can draw their own conclusions, but I believe people should know how this practice responds when a customer raises concerns. My experience has been disappointing, and I cannot recommend a business that responds to criticism by making accusations that it cannot substantiate.

The decision to come here was, without exaggeration, one of the best I have ever made, and I…read moresincerely believe that I owe my marriage, my family's stability, and my personal happiness to that decision. My husband and I have been married for eleven years, but a little over a year ago it had became apparent that our relationship had changed, and that our lines of communication were increasingly closed off amid the stresses and drudgery of our hectic work and family lives. My husband suggested, flippantly at first, that we "go to therapy" -- but two days later he came home from work with this phone number and a glowing recommendation from his dear friend. Neither of us is the "type" to seek out help, but I am relieved beyond words that, in that moment, we both knew that this was something we owed to ourselves, each other, and our two children. We saw our wonderful counselor a couple of times individually, and then over a period of several months as a couple, and we could not be more pleased with the level of insight, professionalism, and compassion that we experienced. I would urge anyone who is, perhaps, a little skeptical about the concept of couples' therapy (especially if things are not *that* bad) to maybe open up to the possibility and perhaps reach out to these guys. I am not usually someone with the time or inclination to leave lengthy (or any) online reviews of businesses, but the positive impact of this center on my psychological well-being and on my husband and our precious family has been profound.